Shipping options:

Outside Backer · 02-12-2007, 03:56 PM

I know ive chatted with Carl about this. Any chance u guys might consider other options other then UPS? it sucks living east coast and taking 7 days for goodies to arrive

tpc · 02-12-2007, 04:44 PM

we can offer any option to you guys if you would like to set up the order manually, just call or email. but USPS is pretty much useless unless your package is under a lb. then it is very expensive and UPS 3rd day or 2nd day is just as economical at that point.

we have tried DHL in the past and saved our customers about 10%, but ended up killing our business. i have never seen so many complaints in my life. 90% of the time there were 1-2 days later than they would say. the customer would be so pissed off at us, when they would track their package and end up staying home that day from work to receive it only for DHL to deliver a day or 2 later. we dropped them a month into using them. we tried fed ex, but costs were about on par with UPS and we thought UPS is just more reliable

as for orders outside of the US 48 states, we offer USPS surface and air service.

and in canada, and we have never seen any other US domestic supplement company do this. WE PAY ALL, YES ALL, DUTIES, TAXES, BROKERAGE FEES AND BORDER FEES. we still have some reluctancy from our canadian customers using tpcanada.com because they think they are going to get stuck with a tax/brokerage bill when the package arrives. but again, we pay for all of that before the package even hits the border. not to mention we have 3 border ports we do mass deliveries to canada with, hence why so many of our canadian customers receive packages faster than if they were to order within canada. we once had a facility in winnipeg, but closed it down as we worked with UPS for months in helping us do what we do to get our packages to canada as fast as we can, as well have a customs broker in house that speeds up our shipping times even faster.

we have noticed after the new year, UPS has greatly raised their rates. it is one of those things we can't really regulate, it is completely out of our hands. we don't make a dime when it comes to shipping, actually we end up losing money on each package sent. if you guys have better options or would like something specially set up, don't hesitate to ask, we are always open to new thoughts or ideas.

thanks,
doug

bigstabile · 02-13-2007, 12:26 PM

I think a lot of people are put off by the cost of shipping because they are used to regular supp orders which usually only weigh a couple lbs. I don't think everyone takes into account how much these orders weigh and the impact that has on shipping cost. I'm sure some people get close to paying freight prices.

What you guys should have (if you don't already) is a color coded map with estimated shipping times to different parts of the country. For me, I know standard shipping takes a week so I know when it's time to place an order.

tpc · 02-13-2007, 12:31 PM

yeah, i would love it if our supplements were just a few bottles of capsules, shipping would be so cheap. but the problem is most of our orders are usually in the range of 15-50lbs, that kind of weight just costs a lot more. i will say though, the heavier an order is, the cheaper the shipping is per lb. i know many of our repeat customers order 20-30lbs at once and order every 2 months or so and save a ton on shipping.

doug

bigstabile · 02-13-2007, 01:42 PM

I love buying 30+lbs at a time. It's expensive up front, but then you don't have to worry about protein powder for months. In fact I think I'm due for a big order soon...

dvsness · 02-23-2007, 10:11 PM

Quote:

Originally Posted by tpc

we have noticed after the new year, UPS has greatly raised their rates. it is one of those things we can't really regulate, it is completely out of our hands. we don't make a dime when it comes to shipping, actually we end up losing money on each package sent. if you guys have better options or would like something specially set up, don't hesitate to ask, we are always open to new thoughts or ideas.

thanks,
doug

You absolutely can regulate how much you allow them to raise your rates. What kind of contract do you have with them? I work in publishing and they are one of my shippers - we have much better per pound and hundredweight rates. We should talk.

CNizz · 02-26-2007, 02:26 PM

We are actually in negotiations with Fed Ex now as well, and we should have the new options available in the coming weeks. The rates should be significantly lower than what UPS is currently quoting us, so keep your eyes peeled!

bigstabile · 02-27-2007, 03:24 PM

Quote:

Originally Posted by CNizz

We are actually in negotiations with Fed Ex now as well, and we should have the new options available in the coming weeks. The rates should be significantly lower than what UPS is currently quoting us, so keep your eyes peeled!

Glad to hear it, I'm about so get 20lbs of ****

CNizz · 02-27-2007, 03:43 PM

Quote:

Originally Posted by bigstabile

Glad to hear it, I'm about so get 20lbs of ****

could be another couple weeks, hope you have a little ***** left!

dvsness · 02-27-2007, 03:57 PM

Quote:

Originally Posted by CNizz

We are actually in negotiations with Fed Ex now as well, and we should have the new options available in the coming weeks. The rates should be significantly lower than what UPS is currently quoting us, so keep your eyes peeled!

Badass. We are definitely getting screwed on the East Coast as of now. Hurry up!

Outside Backer · 03-03-2007, 02:17 PM

that sucks about dhl. DHL has always been good to me and are very fast. what about oversea's Like Osan AB in korea?

jeglinas · 03-12-2007, 10:16 AM

Quote:

Originally Posted by CNizz

We are actually in negotiations with Fed Ex now as well, and we should have the new options available in the coming weeks. The rates should be significantly lower than what UPS is currently quoting us, so keep your eyes peeled!

Can't wait fed-ex seems faster...

Steveoph · 03-13-2007, 10:10 PM

I've had great experiences with DHL in the past too ,but who knows maybe it was because it was for Apple which is a big customer.
Would the talks with Fedex lower rates for shipping to Canada too, or is most of the cost brokerage/duties?

CNizz · 03-15-2007, 11:59 AM

Our canadian customers incur $0 of the duties and brokerage charges, we pay them all up front. It may be a little longer before we are able to switch our international shipping to Fed Ex as well, because we send joint shipments so that we are able to cover the fees as one unit. We are looking into every possible option to save everyone as much as possible though!

eatingisfun · 05-18-2007, 08:55 PM

Bloody UPS. Last time I got 16 lbs whey + 500g creatine and it was $11.70 to ship. Now 16 lbs whey is $28 shipping! I just ordered only 5 lbs whey and the shipping is $15.20. Sorry guys but this is really sucking, making it not as economical compared to buying locally.

EDIT: I'm talking about shipping to Canada btw.

CNizz · 05-21-2007, 11:50 AM

I will reproach the rep with UPS, we are still finishing negotiations to create a new shipping method and dramatically lower rates, they should be finished in the coming weeks

jeglinas · 05-21-2007, 12:43 PM

Any Fed-Ex updates??