What syntrax did is pretty sad imo. The long story short is that after garnering a pretty bad local opinion as bb.com via their reps and personnel that posted on the board, they filed legal action. Their rational was that they had been libeled by certain members that were reps for other supp companies. Claiming that as reps, they were actually agents. They demanded that bb.com divulge IP and other contact information regarding these members. BB.com fought back.
The case has been moved around a bit for legal reasons, but currently si03 and bb.com are going back and forth over whether any information should be released. si03 bc of the above mentioned issues, bb.com fighting on first amendment grounds and arguing that these are people's opinions and protected speech.
some of the people implicated by si03 have no rep affiliations, others only became reps after their alleged comments, others only stated facts in regard to syntrax's past.
as stated above, it is a travesty of consumer service. On the few occasions i have had issues with products or dosings from companies like MAN, NP, TP, BSL/XF, sciv/prima, it has always been a quick and friendly response and that goes a long way with me and I would hope would go a long way with others too.
While I cannot disagree with the fact that things are frequently blown out of proportion on these boards, and is the case to an extent with this issue, the facts alone, the fact that a case was ever filed for the reasons si03 stated in their complaint, are disgusting to me