What's up with Nutra Planet?

  1. New Member
    996ttelise's Avatar
    Join Date
    Jul 2008
    Posts
    435
    Rep Power
    117809
    Level
    23
    Lv. Percent
    56.64%

    What's up with Nutra Planet?


    Tried ordering a couple if products and paid for Fed Ex shipping to get them here ASAP. I get an email saying I need to confirm some small deposit they out back in my account before they send. The deposit is not in my account, but something named Nutra Planet hit my account for a hefty amount regardless. I cam get charge back so not so concerned, but PIA if my account has been compromised. Even if amount is correct, I am curious how they feel comfortable taking my money, but not sending products.

  2. New Member
    Testdriver's Avatar
    Stats
    5'11"  186 lbs.
    Join Date
    Jun 2012
    Posts
    79
    Rep Power
    213
    Level
    8
    Lv. Percent
    8.8%

    Yeah, that doesn't sound right. Nutra has always been excellent. Something definitely wrong. Did you order an out of stock product (it would say "Out of Stock" by the price) Maybe they're waiting to get more in or something.
  3. Advanced Member
    kokobeware2's Avatar
    Stats
    6'2"  231 lbs.
    Join Date
    Mar 2009
    Posts
    806
    Rep Power
    12705
    Level
    22
    Lv. Percent
    69.52%

    Quote Originally Posted by 996ttelise
    Tried ordering a couple if products and paid for Fed Ex shipping to get them here ASAP. I get an email saying I need to confirm some small deposit they out back in my account before they send. The deposit is not in my account, but something named Nutra Planet hit my account for a hefty amount regardless. I cam get charge back so not so concerned, but PIA if my account has been compromised. Even if amount is correct, I am curious how they feel comfortable taking my money, but not sending products.
    Definitely sounds like your account has been compromised. Does the title just say "nutra planet" or a whole bunch of things on your banking statement?
    •   
       

  4. Senior Member
    liquid's Avatar
    Join Date
    Jan 2008
    Posts
    1,609
    Rep Power
    75830
    Level
    31
    Lv. Percent
    98.72%
    Achievements Activity ProPosting Pro

    I think OP means, Nutra charged his account but has not shipped/process yet.

    If thats the case its okay cause I'm the same atm. Also Nutra states if it is shipped or not yet, they wouldn't just pocket your funds.

    Sent from tapatalk
  5. Advanced Member
    kokobeware2's Avatar
    Stats
    6'2"  231 lbs.
    Join Date
    Mar 2009
    Posts
    806
    Rep Power
    12705
    Level
    22
    Lv. Percent
    69.52%

    Quote Originally Posted by liquid
    I think OP means, Nutra charged his account but has not shipped/process yet.

    If thats the case its okay cause I'm the same atm. Also Nutra states if it is shipped or not yet, they wouldn't just pocket your funds.

    Sent from tapatalk
    Oh okay. Thank you for the clarification. OP check your email to see if it says processing or shipped
  6. New Member
    996ttelise's Avatar
    Join Date
    Jul 2008
    Posts
    435
    Rep Power
    117809
    Level
    23
    Lv. Percent
    56.64%

    Any other place to order Focus XT. Not liking NP right now. What a mess and time waste.
  7. Senior Member
    fame126's Avatar
    Stats
    5'6"  170 lbs.
    Join Date
    Jul 2007
    Age
    33
    Posts
    1,501
    Rep Power
    298157
    Level
    37
    Lv. Percent
    28.34%
    Achievements Activity ProPosting Pro

    Quote Originally Posted by 996ttelise
    Any other place to order Focus XT. Not liking NP right now. What a mess and time waste.
    Waste of time is right! I spent the extra money to get 3 day shipping and its been 5 days n still havent received my bottle of daa!!! Order took 2 days just to process
  8. Professional Member
    PrepNwa23's Avatar
    Stats
    5'10"  174 lbs.
    Join Date
    Feb 2008
    Posts
    4,360
    Rep Power
    2726318
    Level
    68
    Lv. Percent
    37.31%
    Achievements Activity ProActivity AuthorityPosting Pro

    Complaining here you guys sound like spoiled children. I don't understand OP at all but if you have a problem that's what customer service number is for. Nutraplanet CS is pretty good on things.
    PES Representative
    The above is my own opinion and does not reflect the opinion of PES
  9. New Member
    996ttelise's Avatar
    Join Date
    Jul 2008
    Posts
    435
    Rep Power
    117809
    Level
    23
    Lv. Percent
    56.64%

    Love how they feel comfy taking money, but are not comfy with sending product when money clears account especially when I paid for most expensive shipping method. They also stated specifically I would get product one such and such a date when I ordered if I paid x dollars for shipping.
  10. Advanced Member
    Bamski's Avatar
    Stats
    6'4"  222 lbs.
    Join Date
    Apr 2011
    Posts
    884
    Rep Power
    513835
    Level
    36
    Lv. Percent
    6.27%
    Achievements Activity Pro

    Quote Originally Posted by PrepNwa23
    Complaining here you guys sound like spoiled children. I don't understand OP at all but if you have a problem that's what customer service number is for. Nutraplanet CS is pretty good on things.
    Yupp, this.

    you have to take all things into account before playing the blame game. Make sure the charge set at PENDING, meaning the funds are put on hold but are already deducted from your total sum of money.
  11. Banned
    Jim2542's Avatar
    Stats
    5'10"  163 lbs.
    Join Date
    Apr 2012
    Posts
    1,622
    Rep Power
    0
    Level
    32
    Lv. Percent
    63.46%
    Achievements Activity ProPosting Pro

    Quote Originally Posted by 996ttelise
    Love how they feel comfy taking money, but are not comfy with sending product when money clears account especially when I paid for most expensive shipping method. They also stated specifically I would get product one such and such a date when I ordered if I paid x dollars for shipping.
    Customer service will help you. I've had my shipping refunded when it did not arrive when it was said to arrive.
  12. New Member
    996ttelise's Avatar
    Join Date
    Jul 2008
    Posts
    435
    Rep Power
    117809
    Level
    23
    Lv. Percent
    56.64%

    Quote Originally Posted by PrepNwa23 View Post
    Complaining here you guys sound like spoiled children. I don't understand OP at all but if you have a problem that's what customer service number is for. Nutraplanet CS is pretty good on things.
    Spoke with CS. Not satisfied. Rather than jump in and be critical, why not offer suggestion of good vendor from which to order Focus XT. I usually buy off shelf at local Vitamin Shops and I needed new products by Friday of this week which NP made it seem like was possible when I sent money. Now, it could be end of next week for product is even sent. I am sure someone out there in supplement land can get me product quicker than that.
  13. Banned
    Jim2542's Avatar
    Stats
    5'10"  163 lbs.
    Join Date
    Apr 2012
    Posts
    1,622
    Rep Power
    0
    Level
    32
    Lv. Percent
    63.46%
    Achievements Activity ProPosting Pro

    Quote Originally Posted by 996ttelise

    Spoke with CS. Not satisfied. Rather than jump in and be critical, why not offer suggestion of good vendor from which to order Focus XT. I usually buy off shelf at local Vitamin Shops and I needed new products by Friday of this week which NP made it seem like was possible when I sent money. Now, it could be end of next week for product is even sent. I am sure someone out there in supplement land can get me product quicker than that.
    You want a waaburger with those French cries?
  14. Professional Member
    PrepNwa23's Avatar
    Stats
    5'10"  174 lbs.
    Join Date
    Feb 2008
    Posts
    4,360
    Rep Power
    2726318
    Level
    68
    Lv. Percent
    37.31%
    Achievements Activity ProActivity AuthorityPosting Pro

    Quote Originally Posted by 996ttelise

    Spoke with CS. Not satisfied. Rather than jump in and be critical, why not offer suggestion of good vendor from which to order Focus XT. I usually buy off shelf at local Vitamin Shops and I needed new products by Friday of this week which NP made it seem like was possible when I sent money. Now, it could be end of next week for product is even sent. I am sure someone out there in supplement land can get me product quicker than that.
    People can't recommend other retailers. Who do you think this board is paid by? If your not satisfied by their CS then sorry sucks I've honestly never had a problem they have refunded my shipping and included plenty of samples or other goodies when I have had problems.
    PES Representative
    The above is my own opinion and does not reflect the opinion of PES
  15. Senior Member
    roblasane's Avatar
    Stats
    5'8"  178 lbs.
    Join Date
    Jun 2011
    Age
    44
    Posts
    1,933
    Rep Power
    1016847
    Level
    49
    Lv. Percent
    20.04%
    Achievements Activity ProPosting Pro

    Ever hear of "google"??
    "Strive to seize the initiative in all things"
  16. Banned
    pressureSpike's Avatar
    Join Date
    Mar 2012
    Posts
    161
    Rep Power
    0
    Level
    11
    Lv. Percent
    59.42%

    This has happened to me and it's basically a security effort to make sure it's not fraud.

    Do you perhaps put the wrong billing address or something different?

    it happened to me couple times,

    maybe u using a new credit card under a account u used a different card on? etc..
  17. New Member
    996ttelise's Avatar
    Join Date
    Jul 2008
    Posts
    435
    Rep Power
    117809
    Level
    23
    Lv. Percent
    56.64%

    Okay cool. Didn't realize about no recommendations. I have no issue with anything but ability to get Focus XT and a few other items before tomorrow which may now be impossible. Not sure why some get so defensive or upset about it.

    I don't want free shipping so not sure why people keep saying that. I gladly pay for my stuff and shipping. I would also gladly pay way more for both shipping and product if I could have gotten it by tomorrow as my fault I failed to notice I was running out this week.
  18. Banned
    pressureSpike's Avatar
    Join Date
    Mar 2012
    Posts
    161
    Rep Power
    0
    Level
    11
    Lv. Percent
    59.42%

    Quote Originally Posted by PrepNwa23 View Post
    Complaining here you guys sound like spoiled children. I don't understand OP at all but if you have a problem that's what customer service number is for. Nutraplanet CS is pretty good on things.
    if u never been thru it then u have no reason to judge, it is frustrating as it happened to me before

    i called NutraPlanet cause i was confused on what they wanted from my bank statement and they wanted me to give them a random set of numbers that appeared next to "Nutra Planet' on my bank statement. it took 2 days for that set of numbers to appear, i told them i saw the pending charge but no numbers and they basically told me to wait it out.

    they been real good with me and i have no complaints but i can understand his frustration.
  19. Elite Member
    criticalbench's Avatar
    Stats
    5'1"  0 lbs.
    Join Date
    Apr 2010
    Posts
    7,829
    Rep Power
    767475
    Level
    62
    Lv. Percent
    53.21%
    Achievements Activity ProActivity AuthorityPosting ProPosting Authority

    call customer service.. this is not an issue you bring to the forum. Come to the forum complaining when a customer service rep on the phone tells you to F-off. Let them help you first imo.

    Hope it works out for you though bro.. this situations suck.. basically anything does when it doesn't go perfect!

    Mike
  

  
 

Similar Forum Threads

  1. Whats with Nutra Planet??
    By Thaiclinch in forum Nutraplanet
    Replies: 31
    Last Post: 05-04-2007, 10:40 PM
  2. what's up with BSL?
    By Sanosuke in forum Weight Loss
    Replies: 1
    Last Post: 09-21-2004, 07:55 PM
  3. WHAT"S UP WITH ANABOLIC INSIDER????????
    By SyntholMan in forum General Chat
    Replies: 5
    Last Post: 08-02-2004, 06:10 PM
  4. What's up with cyber-rights?
    By Draven in forum General Chat
    Replies: 7
    Last Post: 06-05-2003, 11:53 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Log in
Log in