I. Purpose & Intention of
The intention of SeriousNutrition Solutions X-Gels product was to provide the same amount ofArachidonic Acid content as .
II. Confusion & Error
The confusion on the X-Gels& issue is that when we consulted a manufacturer to make a productfor us that contained the same amount of Arachidonic Acid as X-Factor, themanufacturer designed the product to match the Arachidonic Acid content ofX-Factor in accordance with the way the X-Factor label was represented onseveral online retail sites. This information was not represented accurately inthe places that they looked, and therefore carried over into an inaccuracy inthe design of the product.
It was not the intention ofSerious Nutrition Solutions to deceive any consumers, and we do not feel it wasthe intent of the manufacturer to deceive us. They began the project with afalse understanding of the product they were manufacturing for us. It was neverthat we/they released a product that wasn’t what it was supposed to be; it wasthat the perception of the dosage contained in X-Factor was apparentlyincorrect from the start.
III. X-Gels label
The supplement facts panel onthe X-Gels label is factually correct. It does contain 250 mg or ArachidonicAcid Oil standardized down to 40% Arachidonic Acid.
Even though the label istechnically correct, through no fault of their own our online representativeshave marketed the product to be the same as X-Factor when in fact it isn’t.Please keep in mind that it was supposed to be, and it was no intention ofSerious Nutrition Solutions or their representatives to misinform or misleadanyone.
We are sincerely sorry for anyconfusion that this has caused to consumers, MN, or our own representatives. Wehad to wait for clarification from the manufacturing facility before releasinga statement because we had to make sure that the facts were in order before wedid so.
V. Product Compensation
X-Gels will continue to be soldand is an excellent value at the price point it sells for.
However, Serious NutritionSolutions would like to offer a free bottle of X-Gels for each bottle purchasedby our customers. This offer qualifiesfor products purchased on or before July 14th, 2012. All you have todo is email your receipt to sales @ seriousnutritionsolutions.com along withyour shipping information and we will be glad to send you a bottle.