Important SNS X-GELS info

Page 1 of 2 12 Last
  1. mw1
    mw1 is offline
    Sponsor
    Board Sponsor
    mw1's Avatar
    Join Date
    Dec 2007
    Posts
    5,694
    Answers
    0

    Important SNS X-GELS info


    I. Purpose & Intention of X-Gels
    The intention of SeriousNutrition Solutions X-Gels product was to provide the same amount ofArachidonic Acid content as X-Factor.

    II. Confusion & Error
    The confusion on the X-Gels& X-Factor issue is that when we consulted a manufacturer to make a productfor us that contained the same amount of Arachidonic Acid as X-Factor, themanufacturer designed the product to match the Arachidonic Acid content ofX-Factor in accordance with the way the X-Factor label was represented onseveral online retail sites. This information was not represented accurately inthe places that they looked, and therefore carried over into an inaccuracy inthe design of the product.

    It was not the intention ofSerious Nutrition Solutions to deceive any consumers, and we do not feel it wasthe intent of the manufacturer to deceive us. They began the project with afalse understanding of the product they were manufacturing for us. It was neverthat we/they released a product that wasnít what it was supposed to be; it wasthat the perception of the dosage contained in X-Factor was apparentlyincorrect from the start.

    III. X-Gels label
    The supplement facts panel onthe X-Gels label is factually correct. It does contain 250 mg or ArachidonicAcid Oil standardized down to 40% Arachidonic Acid.

    Even though the label istechnically correct, through no fault of their own our online representativeshave marketed the product to be the same as X-Factor when in fact it isnít.Please keep in mind that it was supposed to be, and it was no intention ofSerious Nutrition Solutions or their representatives to misinform or misleadanyone.

    IV. Apology
    We are sincerely sorry for anyconfusion that this has caused to consumers, MN, or our own representatives. Wehad to wait for clarification from the manufacturing facility before releasinga statement because we had to make sure that the facts were in order before wedid so.

    V. Product Compensation
    X-Gels will continue to be soldand is an excellent value at the price point it sells for.

    However, Serious NutritionSolutions would like to offer a free bottle of X-Gels for each bottle purchasedby our customers. This offer qualifiesfor products purchased on or before July 14th, 2012. All you have todo is email your receipt to sales @ seriousnutritionsolutions.com along withyour shipping information and we will be glad to send you a bottle.

    Serious Nutrition Solution ~~

    mw at seriousnutritionsolutions dot com
    Cycle Assist $23.50 shipped http://anabolicminds.com/forum/suppl...edge-labs.html

  2. Running with the Big Boys
    Board Sponsor
    Urban Monk's Avatar
    Stats
    6'0"  180 lbs.
    Join Date
    Jul 2007
    Posts
    1,460
    Answers
    0


    So what does this mean exactly? It isn't explicitly stated. Are you saying there is 100mg of ARA per cap?
  3. Registered User
    wakingmalice's Avatar
    Stats
    6'0"   lbs.
    Join Date
    Dec 2011
    Posts
    16
    Answers
    0


    Correct.
    •   
       

  4. mw1
    mw1 is offline
    Sponsor
    Board Sponsor
    mw1's Avatar
    Join Date
    Dec 2007
    Posts
    5,694
    Answers
    0


    Quote Originally Posted by Urban Monk View Post
    So what does this mean exactly? It isn't explicitly stated. Are you saying there is 100mg of ARA per cap?
    Yes that is correct.

    Serious Nutrition Solution ~~

    mw at seriousnutritionsolutions dot com
    Cycle Assist $23.50 shipped http://anabolicminds.com/forum/suppl...edge-labs.html
  5. Registered User
    gahcase21's Avatar
    Stats
    5'10"  168 lbs.
    Join Date
    May 2012
    Posts
    30
    Answers
    0


    Refreshing to see a company handle a error the correct way instead of going into denial mode. props.
  6. Registered User
    wakingmalice's Avatar
    Stats
    6'0"   lbs.
    Join Date
    Dec 2011
    Posts
    16
    Answers
    0


    Quote Originally Posted by gahcase21 View Post
    Refreshing to see a company handle a error the correct way instead of going into denial mode. props.
    We recognize the mistake and, as always, are trying our hardest to please the consumer.
    Serious Nutrition Solutions
    Glen [@] Seriousnutritionsolutions.com
  7. Registered User
    uvawahoowa's Avatar
    Stats
    6'2"  190 lbs.
    Join Date
    May 2012
    Posts
    1,482
    Answers
    0


    Quote Originally Posted by wakingmalice

    We recognize the mistake and, as always, are trying our hardest to please the consumer.
    From my understanding mn had 625 mg at 40%... right?
  8. Registered User
    fightbackhxc's Avatar
    Stats
    5'11"  200 lbs.
    Join Date
    May 2008
    Posts
    7,386
    Answers
    1


    Quote Originally Posted by gahcase21
    Refreshing to see a company handle a error the correct way instead of going into denial mode. props.
    Thanks man appreciate ur support
    Serious Nutrition Solutions | Online Representative
    Growth Factor XT-GROW! Need Cycle Support? Check out Liver XT.
    Follow SNS on Facebook for more promos!
  9. Ω Omega Sports Ω
    Board Sponsor
    Clickster's Avatar
    Join Date
    Mar 2006
    Age
    29
    Posts
    2,501
    Answers
    0


    Quote Originally Posted by wakingmalice View Post
    We recognize the mistake and, as always, are trying our hardest to please the consumer.
    Very nice. SNS has always had great customer support.
    Omega Sports Representative
    The Omega Vision Honor. Integrity. Trust.
  10. mw1
    mw1 is offline
    Sponsor
    Board Sponsor
    mw1's Avatar
    Join Date
    Dec 2007
    Posts
    5,694
    Answers
    0


    Quote Originally Posted by uvawahoowa View Post
    From my understanding mn had 625 mg at 40%... right?
    Yes but the confusion how its been labeled by MN over the years. It has been labeled 3 different ways i believe.

    Serious Nutrition Solution ~~

    mw at seriousnutritionsolutions dot com
    Cycle Assist $23.50 shipped http://anabolicminds.com/forum/suppl...edge-labs.html
  11. Registered User
    wakingmalice's Avatar
    Stats
    6'0"   lbs.
    Join Date
    Dec 2011
    Posts
    16
    Answers
    0


    Quote Originally Posted by uvawahoowa View Post
    From my understanding mn had 625 mg at 40%... right?
    I believe so, but their label mislead the manufacturer, which is what they based our product off of. A mathematical error.
    Serious Nutrition Solutions
    Glen [@] Seriousnutritionsolutions.com
  12. Running with the Big Boys
    Board Sponsor
    Urban Monk's Avatar
    Stats
    6'0"  180 lbs.
    Join Date
    Jul 2007
    Posts
    1,460
    Answers
    0


    Will the next batch of x-gels be 250mg of actual ARA per capsule? Is it worth waiting?
  13. Registered User
    uvawahoowa's Avatar
    Stats
    6'2"  190 lbs.
    Join Date
    May 2012
    Posts
    1,482
    Answers
    0


    Quote Originally Posted by wakingmalice

    I believe so, but their label mislead the manufacturer, which is what they based our product off of. A mathematical error.
    So the x gels I have contain 40% of xfactor?
  14. Registered User
    wakingmalice's Avatar
    Stats
    6'0"   lbs.
    Join Date
    Dec 2011
    Posts
    16
    Answers
    0


    I'm not going to extrapolate from their number, instead i'll answer you directly.

    Our product has 100mg of ArA per cap.
    Serious Nutrition Solutions
    Glen [@] Seriousnutritionsolutions.com
  15. Registered User
    uvawahoowa's Avatar
    Stats
    6'2"  190 lbs.
    Join Date
    May 2012
    Posts
    1,482
    Answers
    0


    Quote Originally Posted by wakingmalice
    I'm not going to extrapolate from their number, instead i'll answer you directly.

    Our product has 100mg of ArA per cap.
    I'm not gonna lie, feel a little jipped...
  16. Registered User
    wakingmalice's Avatar
    Stats
    6'0"   lbs.
    Join Date
    Dec 2011
    Posts
    16
    Answers
    0


    Quote Originally Posted by uvawahoowa View Post
    I'm not gonna lie, feel a little jipped...
    How so? We are offering another free bottle which is still putting it at the lowest available price and then we promise to re-release it at the expected price point/dosage. It was a mistake that we are owning up to and trying to make good on. We want nothing more than everyone to be satisfied with a quality, expected product. Unfortunately, we made a mistake on this one.
    Serious Nutrition Solutions
    Glen [@] Seriousnutritionsolutions.com
  17. Registered User
    antihero's Avatar
    Join Date
    Jan 2006
    Posts
    1,357
    Answers
    0


    Quote Originally Posted by uvawahoowa View Post
    I'm not gonna lie, feel a little jipped...
    For every bottle you purchased, you will be receiving a free additional bottle. Please see the last paragraph for details.
    Serious Nutrition Solutions
    Revolutionizing Sports Nutrition, One Product At A Time
    antihero [@] SeriousNutritionSolutions.com
  18. Registered User
    uvawahoowa's Avatar
    Stats
    6'2"  190 lbs.
    Join Date
    May 2012
    Posts
    1,482
    Answers
    0


    Quote Originally Posted by antihero

    For every bottle you purchased, you will be receiving a free additional bottle. Please see the last paragraph for details.
    Oh ok, i didn't see that...I retract my jipped comment!
  19. Registered User
    Ginandtonic's Avatar
    Stats
    5'10"  182 lbs.
    Join Date
    Sep 2010
    Posts
    204
    Answers
    0


    Sent an email to SNS. Really respectable move by SNS, customer for life
  20. Registered User
    Dewey99's Avatar
    Stats
    6'1"  234 lbs.
    Join Date
    Jul 2012
    Posts
    1,687
    Answers
    0


    Quote Originally Posted by uvawahoowa

    I'm not gonna lie, feel a little jipped...
    I feel ripped off. I hoped SNS was right. I always thought that if they weren't that they would make it right. By make it right, I mean give me exactly what I paid for. Even with the free bottle they are not doing that. Bottom line here is that a bottle of X-gels was sold with the promise that it contained a total of 25 grams of Ara. Even two bottles of this under dosed product only contain a total of 20 grams of ArA. How can I not feel ripped off?
  21. Registered User
    wakingmalice's Avatar
    Stats
    6'0"   lbs.
    Join Date
    Dec 2011
    Posts
    16
    Answers
    0


    Quote Originally Posted by Ginandtonic View Post
    Sent an email to SNS. Really respectable move by SNS, customer for life
    Thank you. We appreciate it!
    Serious Nutrition Solutions
    Glen [@] Seriousnutritionsolutions.com
  22. Running with the Big Boys
    Board Sponsor
    Distilled Water's Avatar
    Stats
    5'9"  191 lbs.
    Join Date
    Oct 2006
    Posts
    9,628
    Answers
    0


    Quote Originally Posted by Dewey99

    I feel ripped off. I hoped SNS was right. I always thought that if they weren't that they would make it right. By make it right, I mean give me exactly what I paid for. Even with the free bottle they are not doing that. Bottom line here is that a bottle of X-gels was sold with the promise that it contained a total of 25 grams of Ara. Even two bottles of this under dosed product only contain a total of 20 grams of ArA. How can I not feel ripped off?
    Or they could have done nothing at all and you could be stuck with just you under dosed bottle.
    Serious Nutrition Solutions Representative
  23. Registered User
    wakingmalice's Avatar
    Stats
    6'0"   lbs.
    Join Date
    Dec 2011
    Posts
    16
    Answers
    0


    Quote Originally Posted by Distilled Water View Post
    Or they could have done nothing at all and you could be stuck with just you under dosed bottle.
    It is our obligation to "make good" to our consumers. We have never led them astray and that's why we are rectifying the situation immediately.
    Serious Nutrition Solutions
    Glen [@] Seriousnutritionsolutions.com
  24. Running with the Big Boys
    Board Sponsor
    Distilled Water's Avatar
    Stats
    5'9"  191 lbs.
    Join Date
    Oct 2006
    Posts
    9,628
    Answers
    0


    Quote Originally Posted by wakingmalice

    It is our obligation to "make good" to our consumers. We have never led them astray and that's why we are rectifying the situation immediately.
    Yeah I know. I love the companies products and after seeing this, it makes me feel even better about using the products. Really stand up thing SNS did, it irritates me that some people would still feel "ripped off" after this. Stand up move from a solid company.

    On a side note, I didn't even know about these X-Gels. I'm on the look out now!
    Serious Nutrition Solutions Representative
  25. Registered User
    Dewey99's Avatar
    Stats
    6'1"  234 lbs.
    Join Date
    Jul 2012
    Posts
    1,687
    Answers
    0


    Quote Originally Posted by Distilled Water

    Yeah I know. I love the companies products and after seeing this, it makes me feel even better about using the products. Really stand up thing SNS did, it irritates me that some people would still feel "ripped off" after this. Stand up move from a solid company.

    On a side note, I didn't even know about these X-Gels. I'm on the look out now!
    How am I off base by feeling ripped off for getting cheated out of 20% of the product I was promised even after they give me an extra bottle? I really need to know how this is making it right? If I owed you $100 and gave you $80 instead, you wouldn't be so cool with it.
  26. Registered User
    breezy11's Avatar
    Stats
    5'11"  230 lbs.
    Join Date
    Jan 2012
    Posts
    7,240
    Answers
    0


    Email sent. SNS, thank you for the compensation as it's much appreciated.
    PES Representative
    http://pescience.com/insider
    http://selectprotein.com
  27. Registered User
    mattys4's Avatar
    Stats
    6'0"  192 lbs.
    Join Date
    Mar 2012
    Age
    31
    Posts
    2,832
    Answers
    0


    email sent. You guys are awesome for addressing this issue and making it right. Lifelong sns customer here.
    Lecheek Nutrition Rep
    OLYMPUS LABS SPONSORED ATHLETE
    I am here to help please inbox me any questions
  28. Registered User
    wakingmalice's Avatar
    Stats
    6'0"   lbs.
    Join Date
    Dec 2011
    Posts
    16
    Answers
    0


    Quote Originally Posted by breezy11 View Post
    Email sent. SNS, thank you for the compensation as it's much appreciated.
    Quote Originally Posted by mattys4 View Post
    email sent. You guys are awesome for addressing this issue and making it right. Lifelong sns customer here.
    Thank you!
    Serious Nutrition Solutions
    Glen [@] Seriousnutritionsolutions.com
  29. Registered User
    determination's Avatar
    Join Date
    Jul 2005
    Age
    37
    Posts
    205
    Answers
    0


    Email sent. I appreciate this action and will continue to purchase more SNS products.
  30. Registered User
    mattys4's Avatar
    Stats
    6'0"  192 lbs.
    Join Date
    Mar 2012
    Age
    31
    Posts
    2,832
    Answers
    0


    so i am assuming we should now dose 10 caps preworkout instead of 4
    Lecheek Nutrition Rep
    OLYMPUS LABS SPONSORED ATHLETE
    I am here to help please inbox me any questions
  31. Running with the Big Boys
    Board Sponsor
    Distilled Water's Avatar
    Stats
    5'9"  191 lbs.
    Join Date
    Oct 2006
    Posts
    9,628
    Answers
    0


    Quote Originally Posted by Dewey99

    How am I off base by feeling ripped off for getting cheated out of 20% of the product I was promised even after they give me an extra bottle? I really need to know how this is making it right? If I owed you $100 and gave you $80 instead, you wouldn't be so cool with it.
    You're clearly missing the point, you could be left with NOTHING to justify the situation. Its an unregulated industry, buy at your own risk!!!!!

    You don't see how many people in this thread are grateful? You probably voted for Obama.....
    Serious Nutrition Solutions Representative
  32. Registered User
    antihero's Avatar
    Join Date
    Jan 2006
    Posts
    1,357
    Answers
    0


    Quote Originally Posted by gahcase21 View Post
    Refreshing to see a company handle a error the correct way instead of going into denial mode. props.
    Quote Originally Posted by Clickster View Post
    Very nice. SNS has always had great customer support.
    Quote Originally Posted by Ginandtonic View Post
    Sent an email to SNS. Really respectable move by SNS, customer for life
    Quote Originally Posted by gahcase21 View Post
    Refreshing to see a company handle a error the correct way instead of going into denial mode. props.
    Quote Originally Posted by Clickster View Post
    Very nice. SNS has always had great customer support.
    Quote Originally Posted by Distilled Water View Post
    Yeah I know. I love the companies products and after seeing this, it makes me feel even better about using the products. Really stand up thing SNS did, it irritates me that some people would still feel "ripped off" after this. Stand up move from a solid company.
    On a side note, I didn't even know about these X-Gels. I'm on the look out now!
    Quote Originally Posted by breezy11 View Post
    Email sent. SNS, thank you for the compensation as it's much appreciated.
    Quote Originally Posted by mattys4 View Post
    email sent. You guys are awesome for addressing this issue and making it right. Lifelong sns customer here.
    Quote Originally Posted by determination View Post
    Email sent. I appreciate this action and will continue to purchase more SNS products.
    I just wanted to pop in here and say thank you to each of you. We try to do what is right by the consumer every time we launch a product, and this time, we screwed up. We recognize where the mistake was made, and we are doing everything in our power to not only rectify the situation at hand, but to make sure these types of miscommunications no longer take place between us and the manufacturer
    Serious Nutrition Solutions
    Revolutionizing Sports Nutrition, One Product At A Time
    antihero [@] SeriousNutritionSolutions.com
  33. Registered User
    Craigmatthew's Avatar
    Stats
    6'1"  206 lbs.
    Join Date
    Dec 2007
    Posts
    6,010
    Answers
    0


    Well done on trying to fix the wrong sns. I don't believe you would have lost to many customers over this. As soon as the dosage has been addressed and the new capsules manufactured I'll be all over them.
  34. Registered User
    wakingmalice's Avatar
    Stats
    6'0"   lbs.
    Join Date
    Dec 2011
    Posts
    16
    Answers
    0


    Quote Originally Posted by determination View Post
    Email sent. I appreciate this action and will continue to purchase more SNS products.
    Thank you sir. And we will continue to strive to bring you the best products at the best prices.
    Serious Nutrition Solutions
    Glen [@] Seriousnutritionsolutions.com
  35. Registered User
    jbryand101b's Avatar
    Join Date
    Jan 2009
    Posts
    14,603
    Answers
    0


    Quote Originally Posted by Dewey99

    How am I off base by feeling ripped off for getting cheated out of 20% of the product I was promised even after they give me an extra bottle? I really need to know how this is making it right? If I owed you $100 and gave you $80 instead, you wouldn't be so cool with it.
    So what you are saying is you paid the same amount as a bottle of x factor for your xgels, and feel cheated because the xgels don't contain the same amount as xfactor?

    Oh wait, you didn't pay the same as it would of cost for a bottle of xfactor
  36. Registered User
    antihero's Avatar
    Join Date
    Jan 2006
    Posts
    1,357
    Answers
    0


    Quote Originally Posted by Craigmatthew View Post
    Well done on trying to fix the wrong sns. I don't believe you would have lost to many customers over this. As soon as the dosage has been addressed and the new capsules manufactured I'll be all over them.
    I look forward to the re-release of X-Gels as well. In the mean time, I'll just 15 pre-workout with some calcium.
    Serious Nutrition Solutions
    Revolutionizing Sports Nutrition, One Product At A Time
    antihero [@] SeriousNutritionSolutions.com
  37. mw1
    mw1 is offline
    Sponsor
    Board Sponsor
    mw1's Avatar
    Join Date
    Dec 2007
    Posts
    5,694
    Answers
    0


    Quote Originally Posted by Dewey99 View Post
    I feel ripped off. I hoped SNS was right. I always thought that if they weren't that they would make it right. By make it right, I mean give me exactly what I paid for. Even with the free bottle they are not doing that. Bottom line here is that a bottle of X-gels was sold with the promise that it contained a total of 25 grams of Ara. Even two bottles of this under dosed product only contain a total of 20 grams of ArA. How can I not feel ripped off?
    Dewey at what time today did you make your purchase??

    Serious Nutrition Solution ~~

    mw at seriousnutritionsolutions dot com
    Cycle Assist $23.50 shipped http://anabolicminds.com/forum/suppl...edge-labs.html
  38. Registered User
    Dewey99's Avatar
    Stats
    6'1"  234 lbs.
    Join Date
    Jul 2012
    Posts
    1,687
    Answers
    0


    Quote Originally Posted by mw1

    Dewey at what time today did you make your purchase??
    I bought 4 bottles from one retailer last week and another 4 from another retailer a few hours ago Before the S hit the fan. I emailed them as soon as I found out and asked them to cancel that order. The other bottles are supposed to get here Monday.
  39. Registered User
    Dewey99's Avatar
    Stats
    6'1"  234 lbs.
    Join Date
    Jul 2012
    Posts
    1,687
    Answers
    0


    Quote Originally Posted by jbryand101b

    So what you are saying is you paid the same amount as a bottle of x factor for your xgels, and feel cheated because the xgels don't contain the same amount as xfactor?

    Oh wait, you didn't pay the same as it would of cost for a bottle of xfactor
    I am saying that I end up with 80% of what I was promised. Doesn't get much more simple than that.
  40. Registered User
    MAxximal's Avatar
    Stats
    5'11"  235 lbs.
    Join Date
    Jan 2009
    Age
    37
    Posts
    6,903
    Answers
    0


    Quote Originally Posted by Clickster

    Very nice. SNS has always had great customer support.
    You know it

    Sent from my Inspire 4G using Am.com
    SNS Online Representative
    Maxximal @ seriousnutritionsolutions.com

    Got Glycophase ...?


  •   

      
     

Similar Forum Threads

  1. SNS Releases X-Gels, the strongest natural anabolic out there!
    By mr.cooper69 in forum Serious Nutrition Solutions
    Replies: 704
    Last Post: 07-29-2014, 06:27 AM
  2. maybe this will help BDC, creatine info.
    By ralph4u2c in forum Supplements
    Replies: 3
    Last Post: 08-08-2012, 05:11 PM
  3. important shelf life info
    By bbkhan87 in forum Post Cycle Therapy
    Replies: 1
    Last Post: 06-03-2008, 09:48 PM
  4. Important info to anabolic pump (dump) non-responders
    By Distilled Water in forum Supplements
    Replies: 17
    Last Post: 08-08-2007, 03:15 PM
  5. Important Info On Area Codes! Read!
    By dannyboy9 in forum News and Articles
    Replies: 2
    Last Post: 07-11-2006, 04:34 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Log in

Log in