- 10-13-2008, 12:31 PM
Just wondering if anyone has been ordering from them lately? I made an order, was shipped and received very quickly but had one problem. It was missing one product i ordered. The packing slip said a refund will be given so that was fine i will just reorder when it is in stock or from somewhere else. It has been over a week and 2 emails later with no response, no product, and no refund on my credit card. I can understand not having product in stock and refunding, but it has been over a week with no response whatsoever and that is unacceptable in my mind. Any else having issues with CNW?
- 10-13-2008, 12:49 PM
Never had that problem with NUTRAPLANET.
- 10-13-2008, 04:00 PM
Me neither, I always go to NP but they were out of stock for resveratrol, which is the product i did not receive from CNW. Only reason i went to CNW instead was because of that, and on their site it did not state that they were out of stock of the resv, so i assumed they had some. That's what i get for leaving good ole NP i guess, they've never done me wrong.
10-13-2008, 04:19 PM
Ever since CNW switched companies they suck horribly. Even the website sucks. Stick with Nutra
10-13-2008, 04:20 PM
I hear these kind of stories about cheating on NP. It's why I saw never cheat on NP, but then again there is a bit of bias This is why sometimes NP might be a dollar or two more, but I'll gladly pay it for the ease of mind. The CSR's are incredibly efficient and helpful at NP . (End Self Gratification)
Also, I've never ordered from CNW so no issues with them! They do have some very tempting bulks, I must admit.
10-13-2008, 04:22 PM
Complain a little. Call. And be pissed off. Most companies will give you more than a refund. CNW used to be great...
10-13-2008, 04:43 PM
Weve had issues since the switch and being taken off AM. Pm your issue to me. We have thousands of satisfied customers.
10-13-2008, 04:44 PM
10-13-2008, 05:14 PM
I have an order arriving tommorrow from them. I hope everything is good. I would have ordered from Nutraplanet but they don't have kanna. I do however have a package arriving saturday from NP.
10-13-2008, 07:03 PM
I think CNW has a truck sitting outside my house, literally... I click order then its here it seems. NP just doesn't carry a few things (20% banaba paaaalease!).
10-13-2008, 07:09 PM
10-13-2008, 07:12 PM
10-13-2008, 07:15 PM
10-13-2008, 09:29 PM
OK so I have already been contacted by and speaking with CustomNW and found out what caused this issue. I can't totally blame them so sorry for the negative looking thread CNW and i have been reassured that i can continue to be their customer.
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