USPLABS- piss poor customer service

  1. Registered User
    bman's Avatar
    Join Date
    Sep 2004
    Age
    40
    Posts
    43
    Answers
    0

    USPLABS- piss poor customer service


    Ordered some new powerfull and cissus after the release Feb 13. Upon delivery, I was shorted the cissus. Customer service said they were sending it right out. Over a month later and still no order. Just letting you guys know in case you ever want to start a supplement and dont want to wait. Try a different company.

  2. Registered User
    Alexander's Avatar
    Join Date
    May 2005
    Age
    35
    Posts
    5,068
    Answers
    0


    You should'nt have taken this attitude. If you would've PM'd or e-mailed USP they would've compensated you for your trouble. They probably still will, even after the slandering post, they are good peeps. Instead of waiting so long and getting pissed, address the problem with them and things will work out much better for you. I do understand your frustration, just trying to help you out for the future.
  3. Sponsor
    Board Sponsor
    mmowry's Avatar
    Stats
    5'9"  260 lbs.
    Join Date
    Apr 2004
    Age
    43
    Posts
    2,214
    Answers
    0


    No sense in the attitude.Post a more respectful thread in their forum and Im sure they will take care of you.They are a good company and very respecting of their consumers problems.good luck!


    Trust in the LORD with all your heart, And lean not on your own understanding; In all your ways acknowledge Him, And He shall direct your paths . Proverbs 3:5-6
    •   
       

  4. Registered User
    PumpingIron's Avatar
    Stats
    5'11"  190 lbs.
    Join Date
    Sep 2005
    Posts
    4,690
    Answers
    0


    They have like 3 or 4 reps on this board...You could ahve always sent a PM to one of them and not posted a thread like this.

    On another note, who orders straight from the maker anymore?
  5. Registered User
    MisterEZE's Avatar
    Stats
    6'4"  242 lbs.
    Join Date
    Sep 2006
    Age
    32
    Posts
    297
    Answers
    0


    never had a problem with jacob or his products. I'm not sure why you chose to air this in a forum where it doesn't apply. USP will more than likely over-comepnsate you for your negative experience and I'm sorry you chose such a poor venue to air your complaint.
  6. Registered User
    Fireproof's Avatar
    Join Date
    Jun 2005
    Age
    45
    Posts
    137
    Answers
    0


    It's amazing how people are so quick to ***** and complain and play the victim.

    How many times since you talked to them have you called back to find out if wires got crossed or something was wrong? Were you polite?

    And of course, like others mentioned, if you are here on AM, surely you've seen their forum and their reps around. How about a friendly post in their forum asking them to follow up on it for you?

    Of course, these forums are NOT supposed to be used for customer service, and one should work through their official customer service channel for issue resolution if needed. But I don't see why you couldn't have called them back, said you hadn't seen anything, and request a tracking number for the product replacement.
    Last edited by Fireproof; 03-30-2007 at 09:06 AM. Reason: typo
  7. Guest
    Guest
    Guest's Avatar


    ceo@usplabsdirect.com

    sorry that you did not recieve but remind me by e-mail, and we shall both have smiles at the conclusion.
  8. Snuggle Club™ mascot
    bpmartyr's Avatar
    Stats
    5'9"  175 lbs.
    Join Date
    Feb 2005
    Age
    41
    Posts
    4,448
    Answers
    0


    Quote Originally Posted by USPLabs View Post
    we shall both have smiles at the conclusion.

    Last time you promised me that you were the only one smiling while I was walking like a stund double for Broke Back Mountain!
  9. Running with the Big Boys
    Board Sponsor
    DAdams91982's Avatar
    Join Date
    Mar 2004
    Age
    31
    Posts
    7,397
    Answers
    0


    Quote Originally Posted by bpmartyr View Post
    Last time you promised me that you were the only one smiling while I was walking like a stund double for Broke Back Mountain!
    Dont lie... your grin was Ear to Ear then!!!!

    Your so good you should catch for Nolan Ryan!!!!

    Adams
    The Historic PES Legend
  10. Registered User
    PumpingIron's Avatar
    Stats
    5'11"  190 lbs.
    Join Date
    Sep 2005
    Posts
    4,690
    Answers
    0


    Nolan Ryan...damn I haven't heard that named mentioned in years. He's probably my favorite pitcher of all time, whatever happened to him and his son?
  11. Registered User
    motiv8er's Avatar
    Join Date
    May 2003
    Age
    35
    Posts
    3,180
    Answers
    0


    Quote Originally Posted by bman View Post
    Ordered some new powerfull and cissus after the release Feb 13. Upon delivery, I was shorted the cissus. Customer service said they were sending it right out. Over a month later and still no order. Just letting you guys know in case you ever want to start a supplement and dont want to wait. Try a different company.
    I've had GREAT experiences, best of luck. Caution with the negativity though, hard for me to read your post.
    My The 1 LOG: http://anabolicminds.com/forum/steroids/254164-my-one-log.html
  12. Registered User
    bman's Avatar
    Join Date
    Sep 2004
    Age
    40
    Posts
    43
    Answers
    0


    For all who dont know me. I am an Chinese medical doctor(Acupuncturist) and herbalist in Miami. I work with body builders and regular people alike. I am not able to stop and make phone calls, so I do my ordering by email.
    Recently I have been trying to email them multiple times with different email addresses, with no response. Why should I have to chase them down by figuring out what there PM's are and calling them multiple times. You guys forget I'm the customer.
    "Fireproof" Before you flame me think about what your patience is with a product that has been paid for and not received.
    I ship herbs to patients all the time. I can ship a bottle of 100 caps first class for about $1.50 that will arrive anywhere in the USA in three days. My original order was Feb 13, they said they would ship the mistake on Feb 27. It will be April this weekend I dont think I have been quick to complain or put any one down.
  13. Running with the Big Boys
    Board Sponsor
    rpen22's Avatar
    Join Date
    Feb 2006
    Posts
    3,702
    Answers
    0


    Quote Originally Posted by bman View Post
    Why should I have to chase them down by figuring out what there PM's are and calling them multiple times. You guys forget I'm the customer.
    For future reference, to send a PM, all that it requires is clicking on the person's User Name and clicking Send a Private Message.
  14. Registered User
    t-bone2's Avatar
    Join Date
    Aug 2005
    Posts
    414
    Answers
    0


    bman, thanks for posting you resume. A lot of people here have received excellent service from USPLabs. The CEO has said he'll personally take care of this situation, yet you persist. Yes, you're the customer and you get to vote with your dollars. I don't think that you are going to change the mind of people who've had great results with USP. So what else are you looking for...?
  15. Gate Keeper
    jminis's Avatar
    Join Date
    Mar 2003
    Posts
    4,023
    Answers
    0


    Problem solved email USP. ALso he can not PM as he doesn't have the capability. End of discussion.
  16. Registered User
    PumpingIron's Avatar
    Stats
    5'11"  190 lbs.
    Join Date
    Sep 2005
    Posts
    4,690
    Answers
    0


    e-resumes are the ****.....you couldve come up with something better than that though
  17. Running with the Big Boys
    Board Sponsor
    rpen22's Avatar
    Join Date
    Feb 2006
    Posts
    3,702
    Answers
    0


    Quote Originally Posted by jminis View Post
    Problem solved email USP. ALso he can not PM as he doesn't have the capability. End of discussion.
  18. Registered User
    PumpingIron's Avatar
    Stats
    5'11"  190 lbs.
    Join Date
    Sep 2005
    Posts
    4,690
    Answers
    0


    wait, i thought everyone can PM now?
  19. Registered User
    Jayhawkk's Avatar
    Stats
    5'8"  230 lbs.
    Join Date
    Dec 2003
    Age
    39
    Posts
    12,791
    Answers
    0


    They can.
  20. Guest
    Guest
    Guest's Avatar


    Quote Originally Posted by bman View Post
    For all who dont know me. I am an Chinese medical doctor(Acupuncturist) and herbalist in Miami. I work with body builders and regular people alike. I am not able to stop and make phone calls, so I do my ordering by email.
    Recently I have been trying to email them multiple times with different email addresses, with no response. Why should I have to chase them down by figuring out what there PM's are and calling them multiple times. You guys forget I'm the customer.
    "Fireproof" Before you flame me think about what your patience is with a product that has been paid for and not received.
    I ship herbs to patients all the time. I can ship a bottle of 100 caps first class for about $1.50 that will arrive anywhere in the USA in three days. My original order was Feb 13, they said they would ship the mistake on Feb 27. It will be April this weekend I dont think I have been quick to complain or put any one down.

    You are the customer. You are correct.
  21. Registered User
    bman's Avatar
    Join Date
    Sep 2004
    Age
    40
    Posts
    43
    Answers
    0


    All taken care of.
  22. Registered User
    evoVIII's Avatar
    Join Date
    Feb 2005
    Age
    34
    Posts
    65
    Answers
    0


    Another thumbs up for to USP labs for maintaining their air tight integrity.
  23. Registered User
    bigstabile's Avatar
    Join Date
    Oct 2005
    Age
    33
    Posts
    384
    Answers
    0


    Why is it that the complaint posts are always longer and more prevalent then the praise/resolution/thank you posts?
  24. Registered User
    PumpingIron's Avatar
    Stats
    5'11"  190 lbs.
    Join Date
    Sep 2005
    Posts
    4,690
    Answers
    0


    people always dwell on the abd and easily forget the good. it' just the way the world works.
  25. Registered User
    john123131's Avatar
    Join Date
    Mar 2007
    Posts
    5,800
    Answers
    0


    Quote Originally Posted by USPLabs View Post
    You are the customer. You are correct.

    I respect the attitude, patience and professional way you deal with your customers USP...good job guys!

    On the other hand publicly bashing a company is not the way to deal with these issues for future reference bud.....
  26. Registered User
    Fireproof's Avatar
    Join Date
    Jun 2005
    Age
    45
    Posts
    137
    Answers
    0


    Quote Originally Posted by bman View Post
    For all who dont know me. I am an Chinese medical doctor(Acupuncturist) and herbalist in Miami. I work with body builders and regular people alike. I am not able to stop and make phone calls, so I do my ordering by email.
    Recently I have been trying to email them multiple times with different email addresses, with no response. Why should I have to chase them down by figuring out what there PM's are and calling them multiple times. You guys forget I'm the customer.
    "Fireproof" Before you flame me think about what your patience is with a product that has been paid for and not received.
    I ship herbs to patients all the time. I can ship a bottle of 100 caps first class for about $1.50 that will arrive anywhere in the USA in three days. My original order was Feb 13, they said they would ship the mistake on Feb 27. It will be April this weekend I dont think I have been quick to complain or put any one down.
    I'm not flaming you. I simply asked a question and offered some advice. Think about it. If you ship products to people all the time, then how would you like them to notify you of a problem? Via a public forum like this? Or by emails and phone calls so you have a chance to make things right?

    Whatever.

    But thanks for singling me out - I like the attention.
  27. Registered User
    Outside Backer's Avatar
    Join Date
    Jan 2003
    Age
    35
    Posts
    2,629
    Answers
    0


    that doesnt sond like usp. he is usually on top of things so no worries im sure u'll be taken care of
    toes-on-the-nose.blogspot.com Deployed blogging
  •   

      
     

Similar Forum Threads

  1. excellent customer service
    By flava in forum Nutraplanet
    Replies: 6
    Last Post: 02-27-2008, 04:19 PM
  2. Nutraplanet customer service!
    By unitas27 in forum Nutraplanet
    Replies: 9
    Last Post: 12-28-2004, 07:53 PM
  3. Designer Supps Customer Service
    By bigtaurus in forum Anabolics
    Replies: 1
    Last Post: 08-04-2004, 07:05 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Log in

Log in