LMAO that's a good picture.
HUGE, Thats an excellant post. Especially the picture.
Tecfal103, Dont blame the man for doing business. One day when you grow up youll learn about business and all thats involved in it, including dealing with problems and mistakes.
Good customer service is hard to come by. Accidents do happen, however, if the company is dedicated to the industry which it serves, mistakes should be few and very far between.