Last night i made a mistake in an order (double ordered) I was sent an email almost immediately, as they noticed something strange and wanted confirmation. and when i called customer service they knew exactly what the problem was and resolved it immediately. and on the occasion that i order from another place, as well as theirs, i always get my order from planetary first. This is the only place i usually order from, and while i like other stores, this one is head and shoulders above the rest.