[jth18]

Wasn't sure if this is the right place to put, but it is a review...
On March 4th I placed an order at Nutraplanet.com. Here I am, 15 days later, with no package and no working tracking number. I was notified 10 days after placing my order that one of the items I had tried to purchase was backordered. The site never said anything about any of my items being backordered. I made sure of this because, I at the time was 7 weeks out of competition and needed a Whey protein isolate powder with no sugar or fats. I even checked the item the day I recieved the e-mail that said it was backordered, and it still didn't say anything about it.

The same day I recieve a tracking number and notification that my items had been shipped. I know how USPS works. You can notify them of a package prior to actually giving it to them, which is what the case was, and still is five days later. When I track my package it still reads, "Electronic Shipping Info Recieved" meaning, no package has been given to them yet, but they will be expecting one under that tracking number.

Due to the delay in my package I have been forced into using Wal-mart brand protein and other higher sugar/fat protein powders, which is very aggitating to me after dieting now for almost 23 weeks. Needless to say, I'm unsatisfied with Nutraplanet. I haven't dealt with them before, so I don't know if this is a common practice of theirs.

Anyone have a similar experience?

[Newlife4me]

Originally Posted by jth18

Wasn't sure if this is the right place to put, but it is a review...
On March 4th I placed an order at Nutraplanet.com. Here I am, 15 days later, with no package and no working tracking number. I was notified 10 days after placing my order that one of the items I had tried to purchase was backordered. The site never said anything about any of my items being backordered. I made sure of this because, I at the time was 7 weeks out of competition and needed a Whey protein isolate powder with no sugar or fats. I even checked the item the day I recieved the e-mail that said it was backordered, and it still didn't say anything about it.

The same day I recieve a tracking number and notification that my items had been shipped. I know how USPS works. You can notify them of a package prior to actually giving it to them, which is what the case was, and still is five days later. When I track my package it still reads, "Electronic Shipping Info Recieved" meaning, no package has been given to them yet, but they will be expecting one under that tracking number.

Due to the delay in my package I have been forced into using Wal-mart brand protein and other higher sugar/fat protein powders, which is very aggitating to me after dieting now for almost 23 weeks. Needless to say, I'm unsatisfied with Nutraplanet. I haven't dealt with them before, so I don't know if this is a common practice of theirs.

Anyone have a similar experience?

Well my first thought is this might be better placed in NP section of the boards, second is Did you try and contact anyone from NP to find out what was going on?

Personally I've had nothing but positive experiences with NP and I'm sure other here would say the same thing, it's possible it was an isolated incident. I'd try and contact them and I'm sure they would be able to help you and let you know exactly what happened ect.

Not Knocking ya bud, or saying your wrong and they're right. I'd just suggest next time, try the chains of communication a little more and see what you can find out.

[ShakesAllDay]

I understand your frustration, but it may have been wise to try to contact them via phone, e-mail, this board, etc.. I figured you would have done this considering the apparent urgency.

edit: I have had nothing but good transactions w/ NP. Heck, I missed a sale by a day and after PMing them, they gave me a $20 gift voucher to make up for it. Top notch crew if you ask me.

[smeton_yea]

Nutraplanet is the best IMHO

[alwaysgaining]

Originally Posted by smeton_yea

Nutraplanet is the best IMHO

for real man just call em or email them thay will happly get you sorted out

[Norwegian]

Every time I e-mail them regarding an order, they promptly respond within the first 24 hours, or more than likely within a couple hours of you sending them the e-mail granted it's within business hours. Nothing beats the Planet.

[FOOFAC]

Don't feel so bad, yesterday I received an order I placed on Jan 25th from one of NP's competitors and I'm 5wks into a pulse.
I anticipated this because of previous problems so I ordered from 4 different places. Basically doubling up my orders so I don't run out because of a shipping issue. I spend approx 500 a month on supplements so they made it real easy to narrow down who I order from & NP is still one of them. Murphy's law man...it sucks but **** happens.

[diminuendo]

even the best companies sometimes screw the pooch. I am sure they will make it right, they are the real deal, and care about customer service.

[RenegadeRows]

NP is a standup company and they'll help you out if you contact them directly

One time a package I ordered (from somewhere else) was lost in the mail, never to be found again.

[SilentBob187]

NP es numero uno!

[Norwegian]

Originally Posted by FOOFAC

Don't feel so bad, yesterday I received an order I placed on Jan 25th from one of NP's competitors and I'm 5wks into a pulse.
I anticipated this because of previous problems so I ordered from 4 different places. Basically doubling up my orders so I don't run out because of a shipping issue. I spend approx 500 a month on supplements so they made it real easy to narrow down who I order from & NP is still one of them. Murphy's law man...it sucks but **** happens.

.. realistically, who the hell NEEDS $500 in supplements each month ?! How do you have time to choke down $500 worth of pills and powders ? I hope for your sake you get results in return what you're investing, but I can't think of any possible stack of any kind - apart from gH and AAS - that'd cost ya $500/month.. Not even the whole god damn line of of RPN products would cost ya that much !

[ReaperX]

Must be one of those kitchen sink stacks.

[john123131]

did you call?...if not this thread is completley pointless

Originally Posted by jth18

Wasn't sure if this is the right place to put, but it is a review...
On March 4th I placed an order at Nutraplanet.com. Here I am, 15 days later, with no package and no working tracking number. I was notified 10 days after placing my order that one of the items I had tried to purchase was backordered. The site never said anything about any of my items being backordered. I made sure of this because, I at the time was 7 weeks out of competition and needed a Whey protein isolate powder with no sugar or fats. I even checked the item the day I recieved the e-mail that said it was backordered, and it still didn't say anything about it.

The same day I recieve a tracking number and notification that my items had been shipped. I know how USPS works. You can notify them of a package prior to actually giving it to them, which is what the case was, and still is five days later. When I track my package it still reads, "Electronic Shipping Info Recieved" meaning, no package has been given to them yet, but they will be expecting one under that tracking number.

Due to the delay in my package I have been forced into using Wal-mart brand protein and other higher sugar/fat protein powders, which is very aggitating to me after dieting now for almost 23 weeks. Needless to say, I'm unsatisfied with Nutraplanet. I haven't dealt with them before, so I don't know if this is a common practice of theirs.

Anyone have a similar experience?

[ozarkaBRAND]

Usually on usps shipments that's the only update you'll get... the "Electronic Shipping Info Received" message. Just so ya know.

[jminis]

Call them, I'm positive they will go above and beyond to make this right.