- 03-19-2008, 03:31 PM
Wasn't sure if this is the right place to put, but it is a review...
On March 4th I placed an order at Nutraplanet.com. Here I am, 15 days later, with no package and no working tracking number. I was notified 10 days after placing my order that one of the items I had tried to purchase was backordered. The site never said anything about any of my items being backordered. I made sure of this because, I at the time was 7 weeks out of competition and needed a Whey protein isolate powder with no sugar or fats. I even checked the item the day I recieved the e-mail that said it was backordered, and it still didn't say anything about it.
The same day I recieve a tracking number and notification that my items had been shipped. I know how USPS works. You can notify them of a package prior to actually giving it to them, which is what the case was, and still is five days later. When I track my package it still reads, "Electronic Shipping Info Recieved" meaning, no package has been given to them yet, but they will be expecting one under that tracking number.
Due to the delay in my package I have been forced into using Wal-mart brand protein and other higher sugar/fat protein powders, which is very aggitating to me after dieting now for almost 23 weeks. Needless to say, I'm unsatisfied with Nutraplanet. I haven't dealt with them before, so I don't know if this is a common practice of theirs.
Anyone have a similar experience?
- 03-19-2008, 03:38 PM
Personally I've had nothing but positive experiences with NP and I'm sure other here would say the same thing, it's possible it was an isolated incident. I'd try and contact them and I'm sure they would be able to help you and let you know exactly what happened ect.
Not Knocking ya bud, or saying your wrong and they're right. I'd just suggest next time, try the chains of communication a little more and see what you can find out.
- 03-19-2008, 03:45 PM
I understand your frustration, but it may have been wise to try to contact them via phone, e-mail, this board, etc.. I figured you would have done this considering the apparent urgency.
edit: I have had nothing but good transactions w/ NP. Heck, I missed a sale by a day and after PMing them, they gave me a $20 gift voucher to make up for it. Top notch crew if you ask me.
03-19-2008, 03:53 PM
Nutraplanet is the best IMHO
Follow me on facebook, twitter and youtube, where I share information and videos to help you achieve your physique goals, John Smeton Ftness
03-19-2008, 04:03 PM
03-19-2008, 04:05 PM
Every time I e-mail them regarding an order, they promptly respond within the first 24 hours, or more than likely within a couple hours of you sending them the e-mail granted it's within business hours. Nothing beats the Planet.
03-20-2008, 02:28 AM
Don't feel so bad, yesterday I received an order I placed on Jan 25th from one of NP's competitors and I'm 5wks into a pulse.
I anticipated this because of previous problems so I ordered from 4 different places. Basically doubling up my orders so I don't run out because of a shipping issue. I spend approx 500 a month on supplements so they made it real easy to narrow down who I order from & NP is still one of them. Murphy's law man...it sucks but **** happens.
03-20-2008, 06:27 AM
even the best companies sometimes screw the pooch. I am sure they will make it right, they are the real deal, and care about customer service.
03-20-2008, 06:46 AM
NP is a standup company and they'll help you out if you contact them directly
One time a package I ordered (from somewhere else) was lost in the mail, never to be found again.
Last edited by RenegadeRows; 03-20-2008 at 08:20 AM.
03-20-2008, 08:17 AM
NP es numero uno!
"I am legally blind and if I can Squat,deadlift and over all get myself to the gym then anyone can get their a$$ in gear and get strong!!" - malleus25
03-20-2008, 08:58 AM
03-20-2008, 09:01 AM
03-20-2008, 09:05 AM
03-20-2008, 09:17 AM
Usually on usps shipments that's the only update you'll get... the "Electronic Shipping Info Received" message. Just so ya know.
03-20-2008, 09:22 AM
03-20-2008, 09:51 AM
It has been solved now. They reimbursed me my shipping cost plus an additional five dollars, so I'm satisfied.
Although, I don't feel it should be my responsibility to contact them if something has gone wrong with my order. Makes sense to me that the company that I made a purchase from should expect nothing more from me than to sit back and get my package. Nevertheless, I think they handled the situation appropriately.
03-20-2008, 01:34 PM
Blender Bottle x2
Super Cissus Rx
HP-50X Pocket Scale
NECTAR PROTEIN x3
Super EPA Double Strength
Gut Health x2
Super Cissus RX
ANABOLIC PUMP x2
Post Cycle Support
03-20-2008, 02:03 PM
Wow @ 500 dollars a month! Even at 150 a month I had money to search for **** Of course, it's your cash so spend it like ya want. Just send some product my whey :P
03-20-2008, 06:58 PM
03-20-2008, 09:12 PM
The product had been backordered, but it didn't say that on the products page. I was sent an e-mail 10 days after purchasing the item that it was backordered. I could e-mail them all day, that wouldn't have changed anything. They shipped the item as soon as they recieved it.
03-20-2008, 09:12 PM
I have made countless orders with Nutraplanet and have NEVER had a bad experience. The few times there were questions or potential issues I simply emailed or called them and the solution was virtually immediate. Hell sometimes I think they ship my stuff before I order it LOL!!
You are certainly within your rights to express your thoughts but I sure hope you offered NP the courtesy of a phonecall or direct email in that 15 day span of time before posting.
03-20-2008, 11:00 PM
03-21-2008, 03:00 PM
I order soley from NP all the time but honestly lets not give the guy a hard time for expressing his opinion of something.
I like his example of a product review, maybe someones diet on a product was flawed and messed with results. Regardless it was their results and experience and he is entitled to express that.
JTH18 I would honestly give them another try next time you do order because they have always been good to me and it seems that you may have had that 1 in a 1000 problems that EVERY business has.
No ones perfect.
-also, FOOFAC please let me know where you work becaue I want a job if you can spend 500 a month on supps
Not knocking you at all but you must have a sweet job or a really smart chick on your side with a tits job
03-21-2008, 03:24 PM
Are you a sponsored athelete, or are you just rich?. Still, even if I was rich, I couldn't justify spending that much money on un-regulated, un-proven supplements. $500 can get you hmmm,
a new computer
various bills can be paid
Shrink visit to diagnose your Obsessive Compulsive disorder
medication for that disorder
new exercise equipment
book on how to manage your money
money to pay divorce attorney
Trip to Florida
Many more worthwhile things to spend money on then supplements, or as you would probally refer to them - "My pills".....You're only 37 yet you take more pills than an average 80 year old that has to choose between paying for his pills or his food....
03-21-2008, 03:33 PM
.. sorry, now I HAVE to pitch in ..
He mentioned that raw foods is real expensive where he is.. Let's be honest here, how expensive can one lbs of chicken get ? ****, get a coupon or buy it on sale when it's $1.78/lbs or go to Sam's or CostCo and get it for $2.49/lbs any time of day. Relying on shakes and protein bars for ones daily caloric intake is not something anyone recommends, but hey, all to themselves so you do what you got to do .. haha..
03-21-2008, 03:35 PM
A little side-note..
FedEx just came a-knocking. I ordered from Nutraplanet on Tuesday evening, they shipped it out on Wednesday, and I got it on my door in CS, Texas in two days.. Can't get much better than that, IMO . . . .
03-21-2008, 10:02 PM
03-22-2008, 01:30 AM
Sweet job it ain't because when I said I've bled for my money I meant that literally not figuratively.
Geeze I had no ****ing idea I was going to get this kind of response or I never would of posted. Most people don't question what I have to say in person. lol
03-22-2008, 09:28 AM
[I was unaware you were living out of the country (?).. I lived in Norway myself till I was 15 years old, and now I just got back once every summer. Anyway, 2 X 8oz (1 lbs) patties of skin free/bone free chicken @ the store -> $9 ! So pardon me for having my doubts.. Had I not been working @ a meat packing factory when I go back there, I'd never be able to continue my bodybuilding lifestyle there for the ~2 months I'm there per year because meat is so damn expensive.]
03-22-2008, 12:43 PM
Wow FooFac, what exactly do you do?. I just wish I had your sucess. Sounds like you work really hard though....I'll go put my foot in my mouth and sit in the corner now...
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