Bodybuilding ForumYour AmSpace Profile
Register Forum AmSpaceStore Rules Search Today's Posts Mark Forums Read
Join Anabolicminds.com!! Register Today!
 
  AnabolicMinds.com Forum > Supplement Store > NutraPlanet
Reload this Page

Recent Order Delays


 
LinkBack Thread Tools    Search this Thread     
Page 1 of 2 1 2 >
Old 01-10-2008, 09:20 AM   #1
The Godfather of NUTRAPLANET
Board Sponsor
 
stryder's Avatar
 
Join Date: Dec 2003
Age: 31
Posts: 3,474
Leave Comment
Reputation: 3750 stryder has a reputation beyond reputestryder has a reputation beyond reputestryder has a reputation beyond reputestryder has a reputation beyond reputestryder has a reputation beyond reputestryder has a reputation beyond reputestryder has a reputation beyond reputestryder has a reputation beyond repute
Points: 18,541, Level: 59Points: 18,541, Level: 59Points: 18,541, Level: 59
Level up: 60%, 409 Points neededLevel up: 60%, 409 Points neededLevel up: 60%, 409 Points needed
Activity: 0%Activity: 0%Activity: 0%

View Profile
Post Recent Order Delays
From the desk of stryder...

I would like to take this moment to address the growing concern about the recent delays in order fulfillment at NutraPlanet. First and foremost, I want to personally apologize to each of our valued customers who may have experienced these unfortunate delays. These delays were caused by the massive influx of orders at NutraPlanet; unexpectedly catching our suppliers off guard, and far exceeding the vendors' current [and attainable] supplies.

Although these shortages in supply were beyond our control, we accept the full responsibility of offering our customers a level of service and satisfaction that is beyond compare...this is not only our goal, this is our mission. Rest assured we are working closely with our suppliers, improving the lines of communication, and implementing the appropriate measures to avoid these uncommon delays in the future; and to consistently provide a "Platinum PLANET Experience" to our customers.

At NutraPlanet, we are passionate about what we do...from the grassroots conception and well on through critical mass explosion; we will always maintain the integrity and "True Blue" attitude of serving our customers.

Team NutraPlanet sincerely thanks each of our loyal customers for the opportunity to serve you...THANK YOU!
 



To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

BEYOND THE SUPPLEMENT STRATOSPHERE™

"Be the change you seek in the world"
stryder is offline   Reply With Quote
Old 01-10-2008, 09:23 AM   #2
Quality Assurance
Board Administrator
 
Join Date: Mar 2003
Age: 43
Posts: 6,768
Leave Comment
Reputation: 18918 B5150 has a reputation beyond reputeB5150 has a reputation beyond reputeB5150 has a reputation beyond reputeB5150 has a reputation beyond reputeB5150 has a reputation beyond reputeB5150 has a reputation beyond reputeB5150 has a reputation beyond reputeB5150 has a reputation beyond reputeB5150 has a reputation beyond reputeB5150 has a reputation beyond reputeB5150 has a reputation beyond reputeB5150 has a reputation beyond repute
Points: 33,622, Level: 80Points: 33,622, Level: 80Points: 33,622, Level: 80
Level up: 81%, 428 Points neededLevel up: 81%, 428 Points neededLevel up: 81%, 428 Points needed
Activity: 31%Activity: 31%Activity: 31%

View Profile
No, thank you!
 


NutraPlanet Representative


To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.


You see it really doesn't matter what your wake up call is. What matters is that you wake up. - Valerie Bertinelli
B5150 is offline   Reply With Quote
Old 01-10-2008, 10:12 AM   #3
Palo Alto Labs Rep
Board Sponsor
 
john123131's Avatar
 
Join Date: Mar 2007
Posts: 5,332
Leave Comment
Reputation: 10949 john123131 has a reputation beyond reputejohn123131 has a reputation beyond reputejohn123131 has a reputation beyond reputejohn123131 has a reputation beyond reputejohn123131 has a reputation beyond reputejohn123131 has a reputation beyond reputejohn123131 has a reputation beyond reputejohn123131 has a reputation beyond reputejohn123131 has a reputation beyond reputejohn123131 has a reputation beyond reputejohn123131 has a reputation beyond repute
Points: 14,607, Level: 52Points: 14,607, Level: 52Points: 14,607, Level: 52
Level up: 53%, 293 Points neededLevel up: 53%, 293 Points neededLevel up: 53%, 293 Points needed
Activity: 3%Activity: 3%Activity: 3%

View Profile
you DA man Sam
 


Palo Alto Labs Representative

To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.
- PM's are accepted

To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.

Anabolic Minds Company of the Year 2007
SH = Amazing!
john123131 is offline   Reply With Quote
Old 01-10-2008, 10:32 AM   #4
constant recomp
 
Skircus7's Avatar
 
Join Date: May 2006
Posts: 1,093
Leave Comment
Reputation: 190 Skircus7 has a spectacular aura about
Points: 1,250, Level: 13Points: 1,250, Level: 13Points: 1,250, Level: 13
Level up: 15%, 150 Points neededLevel up: 15%, 150 Points neededLevel up: 15%, 150 Points needed
Activity: 0%Activity: 0%Activity: 0%

View Profile
ok......let me see if I got this right.....

free clearshot for everyone?!
 
Skircus7 is offline   Reply With Quote
Old 01-10-2008, 11:06 AM   #5
Gold Member
 
Ev52's Avatar
 
Join Date: Nov 2007
Posts: 306
Leave Comment
Reputation: 841 Ev52 is a splendid one to beholdEv52 is a splendid one to behold
Points: 1,212, Level: 13Points: 1,212, Level: 13Points: 1,212, Level: 13
Level up: 14%, 38 Points neededLevel up: 14%, 38 Points neededLevel up: 14%, 38 Points needed
Activity: 1%Activity: 1%Activity: 1%

View Profile
I ordered today and I am very dissapointed. Look at the stats below:
Date Ordered: 01/10/2008 at 10:11AM
Date Shipped: 01/10/2008 at 11:02AM

50mins from order to ship...haha You guys are amazing!!
 
Ev52 is online now   Reply With Quote
Old 01-10-2008, 11:15 AM   #6
NP Supplement Pimp
Board Sponsor
 
NutraPlanet CS's Avatar
 
Join Date: Nov 2006
Posts: 826
Leave Comment
Reputation: 1295 NutraPlanet CS has much to be proud ofNutraPlanet CS has much to be proud ofNutraPlanet CS has much to be proud of
Points: 4,782, Level: 29Points: 4,782, Level: 29Points: 4,782, Level: 29
Level up: 30%, 218 Points neededLevel up: 30%, 218 Points neededLevel up: 30%, 218 Points needed
Activity: 1%Activity: 1%Activity: 1%

View Profile
Quote:
Originally Posted by Ev52
I ordered today and I am very dissapointed. Look at the stats below:
Date Ordered: 01/10/2008 at 10:11AM
Date Shipped: 01/10/2008 at 11:02AM

50mins from order to ship...haha You guys are amazing!!
Exactly, we are implementing every strategy possible to make sure it doesn't take this long.
 



To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.
: WE ARE YOUR SAVINGS ACCOUNT!

"Knowing is not enough, we must apply. Willing is not enough, we must do." -Bruce Lee
NutraPlanet CS is offline   Reply With Quote
Old 01-10-2008, 11:20 AM   #7
Kruger Industrial Smoothing
Board Administrator
 
Join Date: Nov 2002
Age: 35
Stats: 6'1" 221 lbs
Posts: 11,497
Leave Comment
Reputation: 11902 Kruger has a reputation beyond reputeKruger has a reputation beyond reputeKruger has a reputation beyond reputeKruger has a reputation beyond reputeKruger has a reputation beyond reputeKruger has a reputation beyond reputeKruger has a reputation beyond reputeKruger has a reputation beyond reputeKruger has a reputation beyond reputeKruger has a reputation beyond reputeKruger has a reputation beyond repute
Points: 30,330, Level: 76Points: 30,330, Level: 76Points: 30,330, Level: 76
Level up: 77%, 520 Points neededLevel up: 77%, 520 Points neededLevel up: 77%, 520 Points needed
Activity: 6%Activity: 6%Activity: 6%

View Profile
Stop playing frisbee...
 


We censor. We protect innocent companies for the right amount. We ban for negative comments. We lie, cheat, steal and pillage. WE DO IT ALL!


PHILLIES 2008 WORLD CHAMPS!!!!!!!!
Kruger is offline   Reply With Quote
Old 01-10-2008, 12:20 PM   #8
Team Nutra Ninja Monkey Trainer
Board Sponsor
 
verner's Avatar
 
Join Date: Jan 2006
Posts: 408
Leave Comment
Reputation: 4341 verner has a reputation beyond reputeverner has a reputation beyond reputeverner has a reputation beyond reputeverner has a reputation beyond reputeverner has a reputation beyond reputeverner has a reputation beyond reputeverner has a reputation beyond reputeverner has a reputation beyond reputeverner has a reputation beyond repute
Points: 4,945, Level: 29Points: 4,945, Level: 29Points: 4,945, Level: 29
Level up: 30%, 55 Points neededLevel up: 30%, 55 Points neededLevel up: 30%, 55 Points needed
Activity: 2%Activity: 2%Activity: 2%

View Profile
Hmm...50 min? Someone is slacking !
 


verner(at)nutraplanet.com

NutraPlanet Rep

"Use your real eyes, to realize, these real lies"
The "Blastmaster" KRS 1
verner is offline   Reply With Quote
Old 01-10-2008, 12:43 PM   #9
don't you want somebody to love
 
Join Date: Nov 2004
Age: 25
Posts: 1,617
Leave Comment
Reputation: 2597 warnerve has a reputation beyond reputewarnerve has a reputation beyond reputewarnerve has a reputation beyond reputewarnerve has a reputation beyond reputewarnerve has a reputation beyond reputewarnerve has a reputation beyond repute
Points: 4,584, Level: 28Points: 4,584, Level: 28Points: 4,584, Level: 28
Level up: 29%, 116 Points neededLevel up: 29%, 116 Points neededLevel up: 29%, 116 Points needed
Activity: 4%Activity: 4%Activity: 4%

View Profile
i have nothing but great things to say about nutra. i accidentally doubled ordered about 4 or 5 days ago, and verner actually called me within a half hour to see if it was a mistake! in addition, over the summer i had a package swiped from in front of my apartment, and after talking to sam he shipped me everything again free. from my experiences with nutra, if you aren't happy with them, i don't think you'll ever be happy
 
warnerve is online now   Reply With Quote
Old 01-10-2008, 01:23 PM   #10
Board Sponsor
 
strategicmove's Avatar
 
Join Date: Jun 2007
Posts: 4,666
Leave Comment
Reputation: 74815 strategicmove has a reputation beyond reputestrategicmove has a reputation beyond reputestrategicmove has a reputation beyond reputestrategicmove has a reputation beyond reputestrategicmove has a reputation beyond reputestrategicmove has a reputation beyond reputestrategicmove has a reputation beyond reputestrategicmove has a reputation beyond reputestrategicmove has a reputation beyond reputestrategicmove has a reputation beyond reputestrategicmove has a reputation beyond reputestrategicmove has a reputation beyond reputestrategicmove has a reputation beyond reputestrategicmove has a reputation beyond reputestrategicmove has a reputation beyond reputestrategicmove has a reputation beyond reputestrategicmove has a reputation beyond repute
Points: 79,271, Level: 100Points: 79,271, Level: 100Points: 79,271, Level: 100
Level up: 2%, 0 Points neededLevel up: 2%, 0 Points neededLevel up: 2%, 0 Points needed
Activity: 44%Activity: 44%Activity: 44%

View Profile
Rene, I sent you an e-mail regarding my order #6042. Would be great, if you could find a few minutes to clarify things. Eternally grateful!
 


USPLabs Product Educator
These statements have not been evaluated by the Food and Drug Administration, and do not constitute medical advice.
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.
strategicmove is online now   Reply With Quote
Old 01-10-2008, 02:01 PM   #11
Registered User
 
jdmcmanu's Avatar
 
Join Date: Nov 2007
Posts: 3
Leave Comment
Reputation: 10 jdmcmanu is on a distinguished road
Points: 242, Level: 2Points: 242, Level: 2Points: 242, Level: 2
Level up: 3%, 8 Points neededLevel up: 3%, 8 Points neededLevel up: 3%, 8 Points needed
Activity: 0%Activity: 0%Activity: 0%

View Profile
I must have just gotten really unlucky or something

email i got today 1/10/2008

"Date Ordered: 01/05/2008 at 05:27PM

Your Order has been updated. The current status of you order now is: Processing"

Its a good thing my order was over $200 and i didn't pay for shipping because its been 5 days and its only being processed.
 
jdmcmanu is offline   Reply With Quote
Old 01-10-2008, 04:14 PM   #12
I Know Nothing!!
Board Moderator
 
bioman's Avatar
 
Join Date: Sep 2003
Posts: 6,376
Leave Comment
Reputation: 2798 bioman has a reputation beyond reputebioman has a reputation beyond reputebioman has a reputation beyond reputebioman has a reputation beyond reputebioman has a reputation beyond reputebioman has a reputation beyond repute
Points: 7,221, Level: 36Points: 7,221, Level: 36Points: 7,221, Level: 36
Level up: 37%, 229 Points neededLevel up: 37%, 229 Points neededLevel up: 37%, 229 Points needed
Activity: 0%Activity: 0%Activity: 0%

View Profile
All the major parcel carriers are insanely slow this holiday season and it appears they have not recovered..still getting late presents in the mail that were sent out 2 weeks ago.

..so I don't think it's exclusively NP's fault.
 




I AM watching you.

Pirate, Poet, King of Despair.
bioman is offline   Reply With Quote
Old 01-10-2008, 04:21 PM   #13
Board Sponsor
 
strategicmove's Avatar
 
Join Date: Jun 2007
Posts: 4,666
Leave Comment
Reputation: 74815 strategicmove has a reputation beyond reputestrategicmove has a reputation beyond reputestrategicmove has a reputation beyond reputestrategicmove has a reputation beyond reputestrategicmove has a reputation beyond reputestrategicmove has a reputation beyond reputestrategicmove has a reputation beyond reputestrategicmove has a reputation beyond reputestrategicmove has a reputation beyond reputestrategicmove has a reputation beyond reputestrategicmove has a reputation beyond reputestrategicmove has a reputation beyond reputestrategicmove has a reputation beyond reputestrategicmove has a reputation beyond reputestrategicmove has a reputation beyond reputestrategicmove has a reputation beyond reputestrategicmove has a reputation beyond repute
Points: 79,271, Level: 100Points: 79,271, Level: 100Points: 79,271, Level: 100
Level up: 2%, 0 Points neededLevel up: 2%, 0 Points neededLevel up: 2%, 0 Points needed
Activity: 44%Activity: 44%Activity: 44%

View Profile
Quote:
Originally Posted by strategicmove
Rene, I sent you an e-mail regarding my order #6042. Would be great, if you could find a few minutes to clarify things. Eternally grateful!
Thanks, Rene for your help! Parcels have now shipped
 


USPLabs Product Educator
These statements have not been evaluated by the Food and Drug Administration, and do not constitute medical advice.
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.
strategicmove is online now   Reply With Quote
Old 01-10-2008, 04:50 PM   #14
Gold Member
 
glsa17's Avatar
 
Join Date: Mar 2005
Age: 32
Posts: 411
Leave Comment
Reputation: 66 glsa17 will become famous soon enough
Points: 688, Level: 9Points: 688, Level: 9Points: 688, Level: 9
Level up: 10%, 12 Points neededLevel up: 10%, 12 Points neededLevel up: 10%, 12 Points needed
Activity: 0%Activity: 0%Activity: 0%

View Profile
How many companies would issue a explaination let alone a apology? Not many. This is why NP is head and shoulders above their competitors.

I ordered today (10 items) and it shipped today. On top of that, I sent a email to customer service right after I submitted the order because I forgot to enter the discount code. I received an email, rather quickly, telling me it was taken care of. Excellent!
 
glsa17 is offline   Reply With Quote
Old 01-10-2008, 05:10 PM   #15
Gold Member
 
conanster's Avatar
 
Join Date: Jan 2003
Posts: 14
Leave Comment
Reputation: 10 conanster is on a distinguished road
Points: 475, Level: 7Points: 475, Level: 7Points: 475, Level: 7
Level up: 8%, 25 Points neededLevel up: 8%, 25 Points neededLevel up: 8%, 25 Points needed
Activity: 0%Activity: 0%Activity: 0%

View Profile
Is there a different e-mail besides customerservice@nutraplanet.com ?? Three e-mails over past week and no reply??
 
Last edited by conanster : 01-10-2008 at 05:11 PM. Reason: spelling
conanster is offline   Reply With Quote