Recent Order Delays

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    Post Recent Order Delays


    From the desk of stryder...

    I would like to take this moment to address the growing concern about the recent delays in order fulfillment at NutraPlanet. First and foremost, I want to personally apologize to each of our valued customers who may have experienced these unfortunate delays. These delays were caused by the massive influx of orders at NutraPlanet; unexpectedly catching our suppliers off guard, and far exceeding the vendors' current [and attainable] supplies.

    Although these shortages in supply were beyond our control, we accept the full responsibility of offering our customers a level of service and satisfaction that is beyond compare...this is not only our goal, this is our mission. Rest assured we are working closely with our suppliers, improving the lines of communication, and implementing the appropriate measures to avoid these uncommon delays in the future; and to consistently provide a "Platinum PLANET Experience" to our customers.

    At NutraPlanet, we are passionate about what we do...from the grassroots conception and well on through critical mass explosion; we will always maintain the integrity and "True Blue" attitude of serving our customers.

    Team NutraPlanet sincerely thanks each of our loyal customers for the opportunity to serve you...THANK YOU!

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    No, thank you!
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    you DA man Sam
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    ok......let me see if I got this right.....

    free clearshot for everyone?!
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    I ordered today and I am very dissapointed. Look at the stats below:
    Date Ordered: 01/10/2008 at 10:11AM
    Date Shipped: 01/10/2008 at 11:02AM

    50mins from order to ship...haha You guys are amazing!!
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    Quote Originally Posted by Ev52 View Post
    I ordered today and I am very dissapointed. Look at the stats below:
    Date Ordered: 01/10/2008 at 10:11AM
    Date Shipped: 01/10/2008 at 11:02AM


    50mins from order to ship...haha You guys are amazing!!
    Exactly, we are implementing every strategy possible to make sure it doesn't take this long.
    Nice Products, Nice Prices, Nice People, No Problems....NutraPlanet.com!....Welcome to our World!
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    Hmm...50 min? Someone is slacking !
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    i have nothing but great things to say about nutra. i accidentally doubled ordered about 4 or 5 days ago, and verner actually called me within a half hour to see if it was a mistake! in addition, over the summer i had a package swiped from in front of my apartment, and after talking to sam he shipped me everything again free. from my experiences with nutra, if you aren't happy with them, i don't think you'll ever be happy
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    Rene, I sent you an e-mail regarding my order #6042. Would be great, if you could find a few minutes to clarify things. Eternally grateful!
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    I must have just gotten really unlucky or something

    email i got today 1/10/2008

    "Date Ordered: 01/05/2008 at 05:27PM

    Your Order has been updated. The current status of you order now is: Processing"

    Its a good thing my order was over $200 and i didn't pay for shipping because its been 5 days and its only being processed.
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    All the major parcel carriers are insanely slow this holiday season and it appears they have not recovered..still getting late presents in the mail that were sent out 2 weeks ago.

    ..so I don't think it's exclusively NP's fault.
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    Quote Originally Posted by strategicmove View Post
    Rene, I sent you an e-mail regarding my order #6042. Would be great, if you could find a few minutes to clarify things. Eternally grateful!
    Thanks, Rene for your help! Parcels have now shipped
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    How many companies would issue a explaination let alone a apology? Not many. This is why NP is head and shoulders above their competitors.

    I ordered today (10 items) and it shipped today. On top of that, I sent a email to customer service right after I submitted the order because I forgot to enter the discount code. I received an email, rather quickly, telling me it was taken care of. Excellent!
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    Is there a different e-mail besides customerservice@nutraplanet.co m ?? Three e-mails over past week and no reply??
    Last edited by conanster; 01-10-2008 at 04:11 PM. Reason: spelling
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    Quote Originally Posted by glsa17 View Post
    How many companies would issue a explaination let alone a apology? Not many. This is why NP is head and shoulders above their competitors.

    I ordered today (10 items) and it shipped today. On top of that, I sent a email to customer service right after I submitted the order because I forgot to enter the discount code. I received an email, rather quickly, telling me it was taken care of. Excellent!
    The prices where so good I placed a second order.
    1- P-Slin
    1- Anabolic Pump

    Now I have to work the streets at night.
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    Quote Originally Posted by conanster View Post
    Is there a different e-mail besides customerservice@nutraplanet.co m ?? Three e-mails over past week and no reply??
    Please email your question to me at the email in my sig, andI'll do my best to help you.
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    Quote Originally Posted by strategicmove View Post
    Thanks, Rene for your help! Parcels have now shipped
    Sweet ! Thank you for your business !
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    nutraplanet rocks
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    Quote Originally Posted by verner View Post
    Please email your question to me at the email in my sig, andI'll do my best to help you.
    E-mail sent. Thank you in advance for your help!
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    Nutraplanet,
    Ordered on the 7th had it by the 10th. You guys are the s--- so to speak. LOL Will order again and again. Thanks for all your help Stryder.
    Last edited by rrev3; 01-11-2008 at 02:36 AM. Reason: Oops
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    MOD EDIT: Please direct questions to email. Thank you. Attention All NutraPlanet Customers:
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    MOD EDIT: Please direct questions to email. Thank you. Attention All NutraPlanet Customers:
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    Order was shipped. My congrats for the speedy response from nutraplanet
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    ON Casein..? Can't place order...


    I've got my cart loaded with supps but, since my ON Caesin is out of stock I can't seem to checkout... When is the Caesin gonna be back..??
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    Quote Originally Posted by Cappy View Post
    I've got my cart loaded with supps but, since my ON Caesin is out of stock I can't seem to checkout... When is the Caesin gonna be back..??
    Try now
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    I sent you guys an e-mail concerning order# 6968..

    Just letting you guys know, it's urgent!
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    Only nutraplanet would inform their customers about stuff like this... much appreciated guys. I was gettin worried!
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    Quote Originally Posted by ozarkaBRAND View Post
    I sent you guys an e-mail concerning order# 6968..

    Just letting you guys know, it's urgent!
    Changed the shipping addy for you...you're good to go! FYI...the Napalm and Gut Health should be arriving any day now and your order will ship out as soon as it arrives.

    Thanks!
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    order #5951 placed it jan 4th hasn't been shipped yet!!! I noticed other people placed orders today and got them shipped. everything okay?
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    MESSPLAY, the order is being held up because of the Xtend Twin Pack. We were told by Scivation that the rest of our order will be arriving tomorrow (Monday) and we will get your order out ASAP.

    I apologize for the delay my friend.
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    Of all those complaining about delays on their order, how many of you checked-out knowing:

    "One or more products in your cart are currently oversold. This may delay the shipment of your order."
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    Quote Originally Posted by stryder View Post
    Changed the shipping addy for you...you're good to go! FYI...the Napalm and Gut Health should be arriving any day now and your order will ship out as soon as it arrives.

    Thanks!
    Thanks!

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    NP always the best prices and selection...at least 20 orders from me over the last 6 months..HOWEVER, they are also about the slowest I have ordered from as well. I used to order from BodyBuilding and 4-5days tops, everytime, but i do save a significant $ from NP.
    I have waited 2-3 weeks for most orders from NP from sumitting the order to it showing up at my door. Just a price I am willing to pay and I order well in advance...and THAT is the truth.
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    Every order i have ever placed with nutra has been at my door three days later, the gripe i ever had is i did not get my r4w sample last time but i am hoping to get it with my pending order. NP is simply the best and one flaw that really isn't there fault should not give them a bad name. Stryder you have no reason to apologize IMO.
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    Order Date: 12/27/2007 at 09:57PM
    1/15/08....PENDING

    =/ this is totally uncool
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    Quote Originally Posted by 2fresh View Post
    Order Date: 12/27/2007 at 09:57PM
    1/15/08....PENDING

    =/ this is totally uncool
    Got you beat: order 12/24/07...still pending. Its the Xtend twin pack that's holding mine up. Did you order that? If so I believe they should be shipping out soon.
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    Like I said earlier:
    Quote Originally Posted by B5150 View Post
    Of all those complaining about delays on their order, how many of you checked-out knowing:

    "One or more products in your cart are currently oversold. This may delay the shipment of your order."
    I placed my order, which included an item with the above statement.

    Date Ordered: 01/07/2008 at 11:23PM
    Date Shipped: 01/10/2008 at 04:09PM
    Date Received: Today, 01/14/2008 at 11:00AM

    I knew it would be delayed. As a consumer I make an informed decision when doing so and assume all responsibility.

    It was delayed 3 days due to inventory.

    It was delayed 4 days because of FedEx.

    I personally don't oder things with the expectation and anticipation of immediate gratification. My gratification is in supporting my board sponsor who provides me with outstanding personal interface and very competitive prices.

    Thanks.
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    Quote Originally Posted by B5150 View Post
    Like I said earlier: I placed my order, which included an item with the above statement.

    Date Ordered: 01/07/2008 at 11:23PM
    Date Shipped: 01/10/2008 at 04:09PM
    Date Received: Today, 01/14/2008 at 11:00AM

    I knew it would be delayed. As a consumer I make an informed decision when doing so and assume all responsibility.

    It was delayed 3 days due to inventory.

    It was delayed 4 days because of FedEx.

    I personally don't oder things with the expectation and anticipation of immediate gratification. My gratification is in supporting my board sponsor who provides me with outstanding personal interface and very competitive prices.

    Thanks.
    Well said and i agree!
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    Yet seven days is still a very reasonable and good time for something to be shipped to your house. Idk if anyone can really complain about that.
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