Still Pending

  1. New Member
    haroldjg's Avatar
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    Still Pending


    Ok so I made an order over two weeks ago on SM and it still lists the status as pending. I am guessing it has something to do with my billing address because I recently moved and I accidently listed my billing address as being my new address instead of being the address that is still on my credit card..... ps. I moved to Canada from the US. I was wondering if someone from customer service could chime in, that way I could give you my order number and you could delete it. That way I could put in my new order with the correct billing address. I am think this would be the best option.

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    Email me directly at customerservice@nutraplanet.co m and I will look into this for you.

    Thanks for your patience and for choosing NutraPlanet!

    Quote Originally Posted by haroldjg View Post
    Ok so I made an order over two weeks ago on SM and it still lists the status as pending. I am guessing it has something to do with my billing address because I recently moved and I accidently listed my billing address as being my new address instead of being the address that is still on my credit card..... ps. I moved to Canada from the US. I was wondering if someone from customer service could chime in, that way I could give you my order number and you could delete it. That way I could put in my new order with the correct billing address. I am think this would be the best option.
    Nice Products, Nice Prices, Nice People, No Problems....NutraPlanet.com!....Welcome to our World!
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    Quote Originally Posted by NutraPlanet CS View Post
    Email me directly at customerservice@nutraplanet.co m and I will look into this for you.

    Thanks for your patience and for choosing NutraPlanet!
    customer service at nutra is supreme, well done
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