Still Pending

  1. Still Pending


    Ok so I made an order over two weeks ago on SM and it still lists the status as pending. I am guessing it has something to do with my billing address because I recently moved and I accidently listed my billing address as being my new address instead of being the address that is still on my credit card..... ps. I moved to Canada from the US. I was wondering if someone from customer service could chime in, that way I could give you my order number and you could delete it. That way I could put in my new order with the correct billing address. I am think this would be the best option.


  2. Email me directly at customerservice@nutraplanet.co m and I will look into this for you.

    Thanks for your patience and for choosing NutraPlanet!

    Quote Originally Posted by haroldjg View Post
    Ok so I made an order over two weeks ago on SM and it still lists the status as pending. I am guessing it has something to do with my billing address because I recently moved and I accidently listed my billing address as being my new address instead of being the address that is still on my credit card..... ps. I moved to Canada from the US. I was wondering if someone from customer service could chime in, that way I could give you my order number and you could delete it. That way I could put in my new order with the correct billing address. I am think this would be the best option.
    Nice Products, Nice Prices, Nice People, No Problems....NutraPlanet.com!....Welcome to our World!

  3. Quote Originally Posted by NutraPlanet CS View Post
    Email me directly at customerservice@nutraplanet.co m and I will look into this for you.

    Thanks for your patience and for choosing NutraPlanet!
    customer service at nutra is supreme, well done
    •   
       

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