Order delayed

  1. Professional Member
    CryingEmo's Avatar
    Join Date
    Dec 2006
    Posts
    3,080
    Rep Power
    1636
    Level
    39
    Lv. Percent
    38.91%
    Achievements Activity ProPosting Pro

    Order delayed


    Let me start by saying I love NP.

    My dilema is that I payed for 2 day shipping, and fedex didn't deliver. Is it possible to get compensated for this?

    Thanks

  2. Idiot Savant
    prld2gr8ns's Avatar
    Stats
    5'9"  190 lbs.
    Join Date
    Jul 2003
    Age
    33
    Posts
    10,500
    Rep Power
    61215
    Level
    72
    Lv. Percent
    91.91%
    Achievements Activity ProActivity AuthorityPosting ProPosting AuthorityPosting Veteran

    Probably get an answer a lot quicker by using this:

    http://www.nutraplanet.com/support/contact_us/
    ~ Nothing can kill the Grimace!!


  3. New Member
    Goose's Avatar
    Stats
    5'5"   lbs.
    Join Date
    May 2007
    Posts
    134
    Rep Power
    158
    Level
    10
    Lv. Percent
    37.6%

    Sorry to hear that. Though I think if it was shipped promptly (on time) from NP and FedEx took more than two days to ship it, it's something you'll have to take up with FedEx.
    •   
       

  4. Professional Member
    neoborn's Avatar
    Stats
    5'7"  230 lbs.
    Join Date
    Oct 2006
    Posts
    4,406
    Rep Power
    2361
    Level
    45
    Lv. Percent
    46.9%
    Achievements Activity ProPosting Pro

    Quote Originally Posted by Goose View Post
    Sorry to hear that. Though I think if it was shipped promptly (on time) from NP and FedEx took more than two days to ship it, it's something you'll have to take up with FedEx.
    I disagree, it's up to NP to take it up with FEDEX as it is their agreement with them. You are paying NP not FEDEX for your goods and NP agrees to deliver.

    No?
  5. Diamond Member
    Jayhawkk's Avatar
    Stats
    5'8"  230 lbs.
    Join Date
    Dec 2003
    Age
    39
    Posts
    12,790
    Rep Power
    11680
    Level
    67
    Lv. Percent
    47.65%
    Achievements Activity AuthorityActivity ProPosting ProPosting AuthorityPosting Veteran

    Depends on the situation really. If I ordered a product with a tracking number and it was shipped and paid for by the business but gets lost in route or damaged, I would take it up with the shipping company. I'm sure that the business would be wise if this was a continued issue look for alternate shipping services.

    Like I said though...Depends on the complete situation and where the problem came into play.

    I'm also sure that NP will take care of the situation which they are pretty much famous for and I gave Dsade and NP_CS a heads up. The above was just my personal opinion on generic shipping issues.
  6. New Member
    MadJimF's Avatar
    Join Date
    Aug 2005
    Age
    51
    Posts
    286
    Rep Power
    255
    Level
    14
    Lv. Percent
    50.4%

    That is a tough call, I think if I paid a company for a product and they pay somebody else to bring it to me, then they should contact. UPS lost a few of my packages pre-nutraplanet and they always made me contact the shipper who had to contact them, I always felt the shipper should resend to me, and I get my product they deal with ups on insurance whatever, just good customer service.
    But that never happened. With UPS they always took 90 days to try to find some proof that I got package, after that if they couldn't they would send insurance amount back to shipper

    Just a happy note since I've came to anabolicminds, and started ordering only from NP using FedeX never lost or delayed a package...

    Quote Originally Posted by Jayhawkk View Post
    Depends on the situation really. If I ordered a product with a tracking number and it was shipped and paid for by the business but gets lost in route or damaged, I would take it up with the shipping company. I'm sure that the business would be wise if this was a continued issue look for alternate shipping services.

    Like I said though...Depends on the complete situation and where the problem came into play.

    I'm also sure that NP will take care of the situation which they are pretty much famous for and I gave Dsade and NP_CS a heads up. The above was just my personal opinion on generic shipping issues.
  7. NP Supplement Pimp
    NutraPlanet CS's Avatar
    Stats
    5'8"  180 lbs.
    Join Date
    Nov 2006
    Posts
    2,061
    Rep Power
    136887
    Level
    37
    Lv. Percent
    28.42%
    Achievements Activity ProPosting Pro

    Apologies for the inconvenience.

    What is your order # so that I can look into this situation for you?

    Thanks for patience and for choosing NutraPlanet!

    Quote Originally Posted by CryingEmo View Post
    Let me start by saying I love NP.

    My dilema is that I payed for 2 day shipping, and fedex didn't deliver. Is it possible to get compensated for this?

    Thanks
    Nice Products, Nice Prices, Nice People, No Problems....NutraPlanet.com!....Welcome to our World!
  8. NP Supplement Pimp
    NutraPlanet CS's Avatar
    Stats
    5'8"  180 lbs.
    Join Date
    Nov 2006
    Posts
    2,061
    Rep Power
    136887
    Level
    37
    Lv. Percent
    28.42%
    Achievements Activity ProPosting Pro

    The situation has been addressed. I refunded your house account in full for the shipping cost. Therefore, on next purchase, please checkout how your normally would and $9.70 will be deducted from the total amount due.

    Thanks for your patience and for choosing NutraPlanet!


    Quote Originally Posted by NutraPlanet CS View Post
    Apologies for the inconvenience.

    What is your order # so that I can look into this situation for you?

    Thanks for patience and for choosing NutraPlanet!
    Nice Products, Nice Prices, Nice People, No Problems....NutraPlanet.com!....Welcome to our World!
  9. Senior Member
    sdmf45's Avatar
    Join Date
    Nov 2006
    Age
    33
    Posts
    1,455
    Rep Power
    825
    Level
    28
    Lv. Percent
    61.9%
    Achievements Posting Pro

    Quote Originally Posted by NutraPlanet CS View Post
    The situation has been addressed. I refunded your house account in full for the shipping cost. Therefore, on next purchase, please checkout how your normally would and $9.70 will be deducted from the total amount due.

    Thanks for your patience and for choosing NutraPlanet!
    Now thats cool!!! and why i buy from nutraplanet!
  10. Professional Member
    neoborn's Avatar
    Stats
    5'7"  230 lbs.
    Join Date
    Oct 2006
    Posts
    4,406
    Rep Power
    2361
    Level
    45
    Lv. Percent
    46.9%
    Achievements Activity ProPosting Pro

    Quote Originally Posted by NutraPlanet CS View Post
    The situation has been addressed. I refunded your house account in full for the shipping cost. Therefore, on next purchase, please checkout how your normally would and $9.70 will be deducted from the total amount due.

    Thanks for your patience and for choosing NutraPlanet!
    And that ladies and gentlemen is why NP is No:1
  11. Club Myth CEO
    TheMyth's Avatar
    Stats
    5'9"  226 lbs.
    Join Date
    Jan 2004
    Age
    32
    Posts
    4,122
    Rep Power
    2192
    Level
    44
    Lv. Percent
    25.91%
    Achievements Activity ProPosting Pro

    I never get my order in 2 days, always takes fed ex 5 days. Thought this was standard? Is it not? Should I call fed ex?
  12. New Member
    Goose's Avatar
    Stats
    5'5"   lbs.
    Join Date
    May 2007
    Posts
    134
    Rep Power
    158
    Level
    10
    Lv. Percent
    37.6%

    Quote Originally Posted by neoborn View Post
    I disagree, it's up to NP to take it up with FEDEX as it is their agreement with them. You are paying NP not FEDEX for your goods and NP agrees to deliver.

    No?
    Well, that's just from my past experience (I've gotten -- not from NP -- the "once it's shipped it's out of our hands"). Though NP has awesome customer service and I see they've already handled it. Wish other companies were just as good...
  13. Diamond Member
    thebigt's Avatar
    Join Date
    Mar 2006
    Posts
    27,939
    Rep Power
    10751492
    Level
    116
    Lv. Percent
    29.52%
    Achievements Activity AuthorityActivity ProActivity VeteranActivity RoyaltyActivity God

    about a year or so ago, when i first started shopping np, they did a presale on something called pheradrol. well it didnt come in on date promised, so sam split up all the orders. np ate the shipping cost on this so we could get the rest of our orders sent to us. i have been with np ever since. just think how lucky you are to be reading this. there are a lot of guys on other boards that never heard of np.
  14. New Member
    xjsynx's Avatar
    Join Date
    Apr 2006
    Posts
    92
    Rep Power
    175
    Level
    67
    Lv. Percent
    74.68%
    Achievements Activity ProActivity Authority

    Quote Originally Posted by TheMyth View Post
    I never get my order in 2 days, always takes fed ex 5 days. Thought this was standard? Is it not? Should I call fed ex?
    That is proally standard shipping. Cryingemo paid for 2-day shipping.
  15. Club Myth CEO
    TheMyth's Avatar
    Stats
    5'9"  226 lbs.
    Join Date
    Jan 2004
    Age
    32
    Posts
    4,122
    Rep Power
    2192
    Level
    44
    Lv. Percent
    25.91%
    Achievements Activity ProPosting Pro

    Yea, that is what I figured. Didn't know fed ex had the 2 day option. never seen it.
  16. Axis Labs Rep
    aleemdj2005's Avatar
    Join Date
    Mar 2007
    Age
    27
    Posts
    131
    Rep Power
    158
    Level
    10
    Lv. Percent
    4.95%

    I usually order normal ground shipping and I get it within 2-3 days anyways lol. Gotta love NP
  17. Professional Member
    CryingEmo's Avatar
    Join Date
    Dec 2006
    Posts
    3,080
    Rep Power
    1636
    Level
    39
    Lv. Percent
    38.91%
    Achievements Activity ProPosting Pro

    Wow, excellent service. I never doubted NP, I knew they would come through.


    Thanks!


  18. Diamond Member
    Jayhawkk's Avatar
    Stats
    5'8"  230 lbs.
    Join Date
    Dec 2003
    Age
    39
    Posts
    12,790
    Rep Power
    11680
    Level
    67
    Lv. Percent
    47.65%
    Achievements Activity AuthorityActivity ProPosting ProPosting AuthorityPosting Veteran

    Reps for being on top of things, NP_CS...Not that you ever fail to deliver
  19. NP Supplement Pimp
    NutraPlanet CS's Avatar
    Stats
    5'8"  180 lbs.
    Join Date
    Nov 2006
    Posts
    2,061
    Rep Power
    136887
    Level
    37
    Lv. Percent
    28.42%
    Achievements Activity ProPosting Pro

    No problem, anytime!

    Quote Originally Posted by Jayhawkk View Post
    Reps for being on top of things, NP_CS...Not that you ever fail to deliver
    Nice Products, Nice Prices, Nice People, No Problems....NutraPlanet.com!....Welcome to our World!
  

  
 

Similar Forum Threads

  1. Recent Order Delays
    By stryder in forum Nutraplanet
    Replies: 43
    Last Post: 01-21-2008, 08:07 PM
  2. Delay on orders with Poseiden or GUT Health?
    By JJC in forum Nutraplanet
    Replies: 27
    Last Post: 02-05-2007, 09:47 AM
  3. NutraPlanet Move / Order Delays
    By nricciar in forum Nutraplanet
    Replies: 15
    Last Post: 10-04-2006, 01:01 AM
  4. First T1 pro order on it's way.
    By DreamWeaver in forum Anabolics
    Replies: 3
    Last Post: 11-06-2002, 12:30 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Log in
Log in