Order won't process...

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    PumpingIron's Avatar
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    Order won't process...


    Hey guys...my moms is trying to order some stuff and it won't let her finish the order...

    I tried to do it as well and it won't "proceed to checkout"...

    Let me know what to tell this woman...she's addicted to you guys just like I am...

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    Arrogant's Avatar
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    Same here...

    The actual Check Out button simply reloads the Cart.
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    Any items in the shopping cart are "will ship in 2-4 days" or shown in red? If you remove them from the cart, can you proceed to check out showing the shipping options?
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    Those are the only things they need right now...haha

    Anyway we can get it so that this can process?
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    My guess is those are out of stock and the ETA is unclear or longer than 2-4 days. Therefore the system automatically keeps you out of the check out process. In my case, after I removed those products and only those in stock remained (ship in 1-2 days), I could go all the way to check out (finalizing step 3). With the out of stock items, I was trapped in a loop, always stuck at the shopping cart, never able to go to step 1 of check out. Just sharing my experience. May I suggest you send Customer Service an email? NP may or may not make an super express urgent light-speed order from the manufacturers just for you.
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