nutraplanets reps please help me

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  1. nutraplanets reps please help me


    First things first...I already read the sticky and tried to email customer service, however, this was to no avail. I have been a faithful customer to Nutraplanet and you have never done me wrong until my most recent order. I ordered 6-100 gram containers of bulk powerfull and, instead, recieved one 600 gram container. I understand this was probably someone trying to help, but I was ordering for myself and friends and consequently have no way to properly measure and seal the powder to distribute. I would like to remedy this problem as soon as possible. Thanks in advance for your cooperation.


  2. First off, thank you for your business!

    Email me again at [email protected] m and I'll get things straightened out for you; I'm not sure where your first email ended up.

    If you would like us to split up the bulk powders for you on any order in the near future, please leave us a comment during checkout and we will be sure to value the request for you.

    We are currently in the process of revamping our stock so that you only ALWAYS receive them in seperate containers. In the mean time, we have just been shipping out the remaining lots of stock that are combined together in order to help speed up the process.


    Quote Originally Posted by R_Alan1
    First things first...I already read the sticky and tried to email customer service, however, this was to no avail. I have been a faithful customer to Nutraplanet and you have never done me wrong until my most recent order. I ordered 6-100 gram containers of bulk powerfull and, instead, recieved one 600 gram container. I understand this was probably someone trying to help, but I was ordering for myself and friends and consequently have no way to properly measure and seal the powder to distribute. I would like to remedy this problem as soon as possible. Thanks in advance for your cooperation.
    Nice Products, Nice Prices, Nice People, No Problems....NutraPlanet.com!....Welcome to our World!
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  3. Lightning fast response CS

    I am proud to say we have the best customer service reps in the industry...karma to you buddy!

  4. So I get great responses from the nutraplanet reps on here but I, for the second time, e-mailed customer service and, after 4 days, still have heard nothing back. Whats the deal?

  5. Much apologies for the delay, I was not in the office over the weekend. Please be patient and I'll get to your email ASAP.
    Thanks for your business!

    Quote Originally Posted by R_Alan1
    So I get great responses from the nutraplanet reps on here but I, for the second time, e-mailed customer service and, after 4 days, still have heard nothing back. Whats the deal?
    Nice Products, Nice Prices, Nice People, No Problems....NutraPlanet.com!....Welcome to our World!
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  6. Thank you. The only thing keeping my faith is your lightning fast responses on this board, and the fact that I put a lot of trust in certain people around here. Thanks again.

  7. No problem, thanks for your patience!

    Quote Originally Posted by R_Alan1
    Thank you. The only thing keeping my faith is your lightning fast responses on this board, and the fact that I put a lot of trust in certain people around here. Thanks again.
    Nice Products, Nice Prices, Nice People, No Problems....NutraPlanet.com!....Welcome to our World!

  8. So after 4 weeks, this thread, and two customers service e-mails, all I have found out is which web site I will never order from again. Thank you for helping me make this decision NutraPlanet, I can really tell you give a sh!t about your customers.

  9. Can't please everybody all the time I guess. I do know I use the comments section of orders and emails for a reason.

  10. Quote Originally Posted by DAdams91982 View Post
    Kudo's to your approach sam. Im not a people person myself... and getting irrate is uncalled for in my opinion. Bravo on the calmness.

    Adams
    Thanks for the kind words DAdams, we're not in this business to rip people off...if we dropped the ball, we will make it right. Plain and simple.

    This was our mistake, and I will personally make sure R_Alan1 gets taken care of. There's a reason why people say we have the best customer service in the industry

  11. Quote Originally Posted by stryder View Post
    Thanks for the kind words DAdams, we're not in this business to rip people off...if we dropped the ball, we will make it right. Plain and simple.

    This was our mistake, and I will personally make sure R_Alan1 gets taken care of. There's a reason why people say we have the best customer service in the industry
    I agree with every bit of that..... I have never been let down by you NOR Darren... Thats the VERY reason NP gets most of my cash.

    Can I just setup an Allotment to you... strait from the check???

    Adams
    The Historic PES Legend

  12. I agree with the customer service and it being second to none but I still wish people would still at least phrase their concerns in less than hostile ways. Maybe it's just me and the fact i get yelled at by people on a regular basis

  13. Quote Originally Posted by NutraPlanet CS View Post

    We are currently in the process of revamping our stock so that you only ALWAYS receive them in seperate containers. In the mean time, we have just been shipping out the remaining lots of stock that are combined together in order to help speed up the process.
    If it is noted in the comment section will we be able to get the order condensed into as few tubs as possible? I know you guys have made the process more automated, so maybe not? I just prefer less tubs.
    Last edited by NutraPlanet CS; 02-15-2007 at 01:34 PM.

  14. Quote Originally Posted by bigstabile View Post
    Sure, no problem! Just drop a note in the comments section during checkout.



    If it is noted in the comment section will we be able to get the order condensed into as few tubs as possible? I know you guys have made the process more automated, so maybe not? I just prefer less tubs.
    It is now defaulted to come in separate containers, unless you are ordering something that is sold in 1 gram increments, which will then be consolidated into one container. If you would like for us to minimize the amounts of containers, please leave a comment in the order, and we will try to honor that request.

  15. Sure, no problem! Just drop a note in the comments section during checkout.

    Quote Originally Posted by bigstabile View Post
    If it is noted in the comment section will we be able to get the order condensed into as few tubs as possible? I know you guys have made the process more automated, so maybe not? I just prefer less tubs.
    Nice Products, Nice Prices, Nice People, No Problems....NutraPlanet.com!....Welcome to our World!

  16. Quote Originally Posted by Jayhawkk View Post
    Can't please everybody all the time I guess. I do know I use the comments section of orders and emails for a reason.
    he left two messages here on the board and emailed them twice. They said they would take care of it right away. He waited four weeks for a response and got none. Do you see a problem there or is it just me?

  17. Its just you.

    ..and yes its a joke.
    For answers to board issues, read the Suggestion and News forum at the bottom of the main page.

  18. Quote Originally Posted by Bobo View Post
    Its just you.
    Guess they can do no wrong

  19. Quote Originally Posted by NordicNacho View Post
    Guess they can do no wrong
    Well stryder is god too....in many ways, shapes and forms and sometimes he masks himself as Jayhawkk. Then Jayhawkk becomes me. Then I lose it.
    For answers to board issues, read the Suggestion and News forum at the bottom of the main page.

  20. And all hell breaks loose and cattle are raped women are slaughtered. Dogs and cats sleeping together.


    Really though, it's not that they can't do any wrong but long before I was a moderator I delt with NP and yes there have been mistakes but they were taken care of. I know a lot of people personally who use NP who swear by them as well as very customer oriented people. So while I believe they can make mistakes I don't think they just let customers slip by while laughing to the bank.

    I believe once this gets settled everyone will be happy with the end results. I say this as a customer who has done a lot of business with NP and i'm not rich so there's been many 30 dollar orders and they still treated me well.

  21. Quote Originally Posted by R_Alan1 View Post
    So after 4 weeks, this thread, and two customers service e-mails, all I have found out is which web site I will never order from again. Thank you for helping me make this decision NutraPlanet, I can really tell you give a sh!t about your customers.
    Im not doubting you so dont take this the wrong way, but is it possible that Nutra respoded to your emails and the defaulted to maybe a spam folder or were rejected by you email account because it was considered spam? if you get the legist of what Im saying. I have email their customer service on 2 seperate occasions and any question or issue I had was taken care very quickly.

  22. I find it a cheap way to conduct my cyb0rz under the guise of business.

  23. I'm glad everyone has their own opinion about how much of a jerk I am, but think about it if you were in this situation and you had all your cycles planned out and two people waiting on you bugging you about where their $100 went...I think I was very polite and patient and made a reasonable effort to solve this problem without getting frustrated, but I kept getting people telling me everything would be fixed and nothing was. The moderators on here always replied asap, kudos to them, but I sent two e-mails to customer service and never heard anything back. I have a full-time job and go to school full-time and don't really have the time to constantly try to make futile atempts to contact people. And furthermore, I don't think anyone should need to specify that they want exactly what they ordered. You should only need to specify if you want some special request. I have always exclusively used nutra planet and have never had a problem, which is the only reason I am still trying to resolve this issue, however, everyones opinion on how "uncalled for" my behavior is is not helping. I e-mailed you directly stryder and hope to get a response soon. Thank you for your interest in my problem.
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