browndustin
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I'm very disheartened to share my news about NutraPlanet.
About a month ago I placed a $270 order because I heard of their remarkable service, low prices and excellent shipping. I admittedly had a misunderstanding that NP had a shipping promotion that was open to Canada, so I instantly placed my order in anticipation.
My order was shipped out a little later than I had anticipated, which wasn't too bad. But the $40 USD shipping charge was in tact, and this pushed my buttons at a stressful time. The town's water supply was turbid and I got sick twice, then got food poisoning with terrential rainstorms and blizzards. Clearly I was in a bad mood and made the wrong move by sending an escalated email to NP.
I admit, I was a bit of a crank but I was absolutely taken away by the responses sent to me. They were completely and utterly rude. I am a QA for T-Mobile's TTY Customer Care department and have spent a long time in a CS environment, and while my actions were also not professional, I did not deserve what happened next. I placed another order, sent a short apology in my "comments" box but NP CANCELLED MY SUPPLEMENT ORDER WITHOUT NOTIFICATION
:jaw:
I am at a loss for words. I'm currently using USPLabs Anabolic Pump and wanted to maintain a supplement regimen that was free from variables, but it looks as if I'm screwed for that... I'm also eagerly anticipating a reviewing Thermolife's E-Bol that Dr. P and Dito were gracious enough to sponsor (David dang near forced it on me lol), buuuut considering how a supplement I ordered isn't in the mail, I'll have to regretfully inform them about the huge delay.
This is very disheartening and I'd like to bring this to the public's attention. The representatives from NP even called me by the wrong name which I believe was clearly intentional. Beyond this, I will harbor no negative feelings towards NP. I made a mistake, but I think that their actions were childish and immature. I would have greatly appreciated an email response. Had I not contacted them, three weeks after placing my order, I could have continued to wait to no avail. This is very rude and I'm sure that all the bodybuilding afficondos can appreciate this.
Dsade, stryder, et al. I do humbly and honestly apologize for being a jackass in my initial email, but please understand where I was coming from. These actions however were no more professional than mine and it's a true disappointment. It's really broken my spirit and if in the future I could do business with you again, I would.
I will continue to recommend friends, family members and forum members to NP because as it stands, the prices are clearly the best I have seen. Thank you for your time. Lift hard everyone, and don't flip your lid like I did lol :twisted:
About a month ago I placed a $270 order because I heard of their remarkable service, low prices and excellent shipping. I admittedly had a misunderstanding that NP had a shipping promotion that was open to Canada, so I instantly placed my order in anticipation.
My order was shipped out a little later than I had anticipated, which wasn't too bad. But the $40 USD shipping charge was in tact, and this pushed my buttons at a stressful time. The town's water supply was turbid and I got sick twice, then got food poisoning with terrential rainstorms and blizzards. Clearly I was in a bad mood and made the wrong move by sending an escalated email to NP.
I admit, I was a bit of a crank but I was absolutely taken away by the responses sent to me. They were completely and utterly rude. I am a QA for T-Mobile's TTY Customer Care department and have spent a long time in a CS environment, and while my actions were also not professional, I did not deserve what happened next. I placed another order, sent a short apology in my "comments" box but NP CANCELLED MY SUPPLEMENT ORDER WITHOUT NOTIFICATION
:jaw:
I am at a loss for words. I'm currently using USPLabs Anabolic Pump and wanted to maintain a supplement regimen that was free from variables, but it looks as if I'm screwed for that... I'm also eagerly anticipating a reviewing Thermolife's E-Bol that Dr. P and Dito were gracious enough to sponsor (David dang near forced it on me lol), buuuut considering how a supplement I ordered isn't in the mail, I'll have to regretfully inform them about the huge delay.
This is very disheartening and I'd like to bring this to the public's attention. The representatives from NP even called me by the wrong name which I believe was clearly intentional. Beyond this, I will harbor no negative feelings towards NP. I made a mistake, but I think that their actions were childish and immature. I would have greatly appreciated an email response. Had I not contacted them, three weeks after placing my order, I could have continued to wait to no avail. This is very rude and I'm sure that all the bodybuilding afficondos can appreciate this.
Dsade, stryder, et al. I do humbly and honestly apologize for being a jackass in my initial email, but please understand where I was coming from. These actions however were no more professional than mine and it's a true disappointment. It's really broken my spirit and if in the future I could do business with you again, I would.
I will continue to recommend friends, family members and forum members to NP because as it stands, the prices are clearly the best I have seen. Thank you for your time. Lift hard everyone, and don't flip your lid like I did lol :twisted: