The New Site Is Up...Trouble Shooting Thread!

  1. The New Site Is Up...Trouble Shooting Thread!


    Now that the new site is up and running and able to process payment transactions, we ask that any bugs or problems please be posted here so we can begin rectifying them.

    Thank you.


  2. Application error (Rails)
    can't goto checkout
    EDIT - Seems to be working fine now, false alarm Stryder

  3. Ahh, you found a bug! You may need to login first then it will allow you to checkout. Also make sure you enter the 'www" prefix in the url...

    Let me know if this helps...thanks!
    •   
       


  4. Hmm, it seems to be coming up with
    "Application error (Rails)" once clicking some of the links (shopping basket, checkout, my account). Sometimes these links work and sometimes they don't...

    They *seem* to be working now that I've signed in though.

  5. Yeah...ummm....so it won't let me get supplements for free. Please fix this (for me only).


  6. The "buy one, get one free" functionality isn't working.

  7. Got the "www" issue resolved now...wish I could rep my Head Web Nerd <hint, hint>

  8. When I go to "my account" I am getting the Application Error (Rails) screen.

    8:15pm EDT

    Regards,
    R

  9. It doesn't really look good when you open it in firefox. When your checking out the text overlaps in some spots. Everything looks good in Explorer though.

  10. stryder, there are 2 nutritional info panels for syntrax's radox.. NutraPlanet.com: Radox SALE! (90 caps) By Syntrax

    Both are different. You may wanna check which is the actual one.

    Nice looking site by the way!

  11. Quote Originally Posted by leetuser
    It doesn't really look good when you open it in firefox. When your checking out the text overlaps in some spots. Everything looks good in Explorer though.
    bump! makes it hard to read

  12. i'm also getting

    Application Error (Rails)

  13. http://www.nutraplanet.com/product/1...sert_sale.html

    Not a bug, just spelled incorrectly. You're missing an "S" in dessert. The site looks great though. Job Well Done NP!

  14. Quote Originally Posted by Rhyalus
    When I go to "my account" I am getting the Application Error (Rails) screen.

    8:15pm EDT

    Regards,
    R
    Try logging into your account first before clicking my account and see if that helps. Please let us know either way...thanks!

  15. I've been looking around on the site trying to find something out of stock, can't find any, how to you tell if something is out of stock, or do you have everything ?

  16. Quote Originally Posted by MadJimF
    I've been looking around on the site trying to find something out of stock, can't find any, how to you tell if something is out of stock, or do you have everything ?
    Some things that are out of stock will show up in red once you put them in your cart. A warning box will be displayed and there will be an ETA next to your item. This feature allows the customer to know what items are out of stock, gives them a general ETA, and allows them to still purchase that item and checkout if they so choose to.

  17. When is the big name-brand sale
  18. Exclamation


    The tracking number function directs you to FedEx; however my shipment is via USPS. The tracking number, however, is correct.

    Note that if correcting this that on the old site, the address the USPS tracking function sent you to was outdated. There is a different address for tracking USPS items now.

  19. I can't seem to log in to my acount!

    Do I need to create a new one for the new site? I'm entering my details just as I used to, but when I hit "login" it just bounces me back to the Sign In page

  20. Trying to place an order,will not let me get past the change address screen. Cannot proceed to check out.

  21. Placed an order no prob but when I go to check the status of a pending order it sends me to that "Error rails" screen. It only happens on one of my previous orders. I know this order has not been sent yet because of some changes we made Stryder so maybe that's why it giving me an error. Let me know if you need the order #'s to verify this.

  22. Stryder, I can't check out. It showed up "Application error (Rails). Anyone can place an order?

  23. Quote Originally Posted by pete_ana
    Stryder, I can't check out. It showed up "Application error (Rails). Anyone can place an order?
    Please email us your phone number and we will call you to manually run the order as well as get some information from you to see what is causing this error.

    customerservice@nutraplanet.co m

    Thank you!

  24. Sam,

    Just placed an order. Seemed to complete OK, as it said it was submitted for processing. It then goes on to say that below is a summary of my order to print for my records, but there is no summary (rest of page is blank).

    The order does show up if I proceed to Order History.

    Mass_69

    EDIT: I'm having trouble, but I tried to upload a screenshot of it.

  25. Sam,
    Noticed that when you add something to the shopping cart, there is no button to "continue shopping". Usually the continue shopping button would take you back to the previous page or listing of items.

    For example,

    1. I use the pop up menu to get to protein powders
    2. add a protein powder to my cart
    3. then press "continue shipping"
    4. that would take me back to the protein powder listing.

    This is just a convenience thing and a suggestion, not a problem. Other than that, the site is great!

  26. Quote Originally Posted by stryder
    Please email us your phone number and we will call you to manually run the order as well as get some information from you to see what is causing this error.

    customerservice@nutraplanet.co m

    Thank you!
    I'm not in the US. Is this what causes the problem in checking out?
  27. Question


    I cannot access the site. It reads that I am forbidden from the website? "You are not authorized to view this page"

    HTTP 403 - Forbidden

  28. I can proceed to checkout now, but my country (Thaiand) is not available for shipping address.

  29. We are no longer shipping to Thailand because we have had so many incidents of credit card fraud from that particular country.

  30. Is there any way I can place an order?..like place order via email using credit card with my name on it.

  31. damn wish you could have waitd another 2 weeks when i get paid
  

  
 

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