The New Site Is Up...Trouble Shooting Thread!

  1. The Godfather of NUTRAPLANET
    Board Sponsor
    stryder's Avatar
    Join Date
    Dec 2003
    Age
    37
    Posts
    3,963
    Answers
    1

    The New Site Is Up...Trouble Shooting Thread!


    Now that the new site is up and running and able to process payment transactions, we ask that any bugs or problems please be posted here so we can begin rectifying them.

    Thank you.

  2. Registered User
    Ziricote's Avatar
    Stats
    5'11"  187 lbs.
    Join Date
    Apr 2006
    Age
    28
    Posts
    2,431
    Answers
    0


    Application error (Rails)
    can't goto checkout
    EDIT - Seems to be working fine now, false alarm Stryder
  3. The Godfather of NUTRAPLANET
    Board Sponsor
    stryder's Avatar
    Join Date
    Dec 2003
    Age
    37
    Posts
    3,963
    Answers
    1


    Ahh, you found a bug! You may need to login first then it will allow you to checkout. Also make sure you enter the 'www" prefix in the url...

    Let me know if this helps...thanks!
    •   
       

  4. Registered User
    Ziricote's Avatar
    Stats
    5'11"  187 lbs.
    Join Date
    Apr 2006
    Age
    28
    Posts
    2,431
    Answers
    0


    Hmm, it seems to be coming up with
    "Application error (Rails)" once clicking some of the links (shopping basket, checkout, my account). Sometimes these links work and sometimes they don't...

    They *seem* to be working now that I've signed in though.
  5. Board Supporter
    Rage (SoCal)'s Avatar
    Join Date
    Jul 2005
    Posts
    1,930
    Answers
    0


    Yeah...ummm....so it won't let me get supplements for free. Please fix this (for me only).

  6. Registered User
    Beau's Avatar
    Join Date
    Jan 2005
    Posts
    2,870
    Answers
    0


    The "buy one, get one free" functionality isn't working.
  7. The Godfather of NUTRAPLANET
    Board Sponsor
    stryder's Avatar
    Join Date
    Dec 2003
    Age
    37
    Posts
    3,963
    Answers
    1


    Got the "www" issue resolved now...wish I could rep my Head Web Nerd <hint, hint>
  8. Registered User
    Rhyalus's Avatar
    Join Date
    Jun 2005
    Age
    47
    Posts
    285
    Answers
    0


    When I go to "my account" I am getting the Application Error (Rails) screen.

    8:15pm EDT

    Regards,
    R
  9. Registered User
    MuscleBound1337's Avatar
    Stats
    6'1"  210 lbs.
    Join Date
    Jan 2006
    Posts
    928
    Answers
    0


    It doesn't really look good when you open it in firefox. When your checking out the text overlaps in some spots. Everything looks good in Explorer though.
  10. Registered User
    lionel's Avatar
    Join Date
    Jan 2004
    Age
    28
    Posts
    61
    Answers
    0


    stryder, there are 2 nutritional info panels for syntrax's radox.. NutraPlanet.com: Radox SALE! (90 caps) By Syntrax

    Both are different. You may wanna check which is the actual one.

    Nice looking site by the way!
  11. Registered User
    Kris4153's Avatar
    Join Date
    Mar 2005
    Posts
    315
    Answers
    0


    Quote Originally Posted by leetuser
    It doesn't really look good when you open it in firefox. When your checking out the text overlaps in some spots. Everything looks good in Explorer though.
    bump! makes it hard to read
  12. Registered User
    chris3g's Avatar
    Join Date
    Feb 2005
    Age
    33
    Posts
    53
    Answers
    0


    i'm also getting

    Application Error (Rails)
  13. Registered User
    stxnas's Avatar
    Stats
    5'8"  195 lbs.
    Join Date
    Jan 2006
    Age
    33
    Posts
    9,979
    Answers
    0


    http://www.nutraplanet.com/product/1...sert_sale.html

    Not a bug, just spelled incorrectly. You're missing an "S" in dessert. The site looks great though. Job Well Done NP!
  14. The Godfather of NUTRAPLANET
    Board Sponsor
    stryder's Avatar
    Join Date
    Dec 2003
    Age
    37
    Posts
    3,963
    Answers
    1


    Quote Originally Posted by Rhyalus
    When I go to "my account" I am getting the Application Error (Rails) screen.

    8:15pm EDT

    Regards,
    R
    Try logging into your account first before clicking my account and see if that helps. Please let us know either way...thanks!
  15. Registered User
    MadJimF's Avatar
    Join Date
    Aug 2005
    Age
    51
    Posts
    286
    Answers
    0


    I've been looking around on the site trying to find something out of stock, can't find any, how to you tell if something is out of stock, or do you have everything ?
  16. The Godfather of NUTRAPLANET
    Board Sponsor
    stryder's Avatar
    Join Date
    Dec 2003
    Age
    37
    Posts
    3,963
    Answers
    1


    Quote Originally Posted by MadJimF
    I've been looking around on the site trying to find something out of stock, can't find any, how to you tell if something is out of stock, or do you have everything ?
    Some things that are out of stock will show up in red once you put them in your cart. A warning box will be displayed and there will be an ETA next to your item. This feature allows the customer to know what items are out of stock, gives them a general ETA, and allows them to still purchase that item and checkout if they so choose to.
  17. Registered User
    Baptizer's Avatar
    Join Date
    Apr 2006
    Age
    36
    Posts
    28
    Answers
    0


    When is the big name-brand sale
  18. Registered User
    Brooklyn's Avatar
    Join Date
    Apr 2005
    Posts
    182
    Answers
    0

    Exclamation


    The tracking number function directs you to FedEx; however my shipment is via USPS. The tracking number, however, is correct.

    Note that if correcting this that on the old site, the address the USPS tracking function sent you to was outdated. There is a different address for tracking USPS items now.
  19. Registered User
    Sonicology's Avatar
    Join Date
    Jul 2005
    Age
    35
    Posts
    204
    Answers
    0


    I can't seem to log in to my acount!

    Do I need to create a new one for the new site? I'm entering my details just as I used to, but when I hit "login" it just bounces me back to the Sign In page
  20. Gold Member
    sergeant's Avatar
    Join Date
    Nov 2004
    Age
    46
    Posts
    146
    Answers
    0


    Trying to place an order,will not let me get past the change address screen. Cannot proceed to check out.
  21. Registered User
    dagecko's Avatar
    Join Date
    Jun 2006
    Posts
    525
    Answers
    0


    Placed an order no prob but when I go to check the status of a pending order it sends me to that "Error rails" screen. It only happens on one of my previous orders. I know this order has not been sent yet because of some changes we made Stryder so maybe that's why it giving me an error. Let me know if you need the order #'s to verify this.
  22. Registered User
    pete_ana's Avatar
    Join Date
    Sep 2005
    Age
    38
    Posts
    12
    Answers
    0


    Stryder, I can't check out. It showed up "Application error (Rails). Anyone can place an order?
  23. The Godfather of NUTRAPLANET
    Board Sponsor
    stryder's Avatar
    Join Date
    Dec 2003
    Age
    37
    Posts
    3,963
    Answers
    1


    Quote Originally Posted by pete_ana
    Stryder, I can't check out. It showed up "Application error (Rails). Anyone can place an order?
    Please email us your phone number and we will call you to manually run the order as well as get some information from you to see what is causing this error.

    customerservice@nutraplanet.co m

    Thank you!
  24. Registered User
    Mass_69's Avatar
    Stats
    6'0"  220 lbs.
    Join Date
    Oct 2004
    Posts
    1,550
    Answers
    0


    Sam,

    Just placed an order. Seemed to complete OK, as it said it was submitted for processing. It then goes on to say that below is a summary of my order to print for my records, but there is no summary (rest of page is blank).

    The order does show up if I proceed to Order History.

    Mass_69

    EDIT: I'm having trouble, but I tried to upload a screenshot of it.
  25. Registered User
    dagecko's Avatar
    Join Date
    Jun 2006
    Posts
    525
    Answers
    0


    Sam,
    Noticed that when you add something to the shopping cart, there is no button to "continue shopping". Usually the continue shopping button would take you back to the previous page or listing of items.

    For example,

    1. I use the pop up menu to get to protein powders
    2. add a protein powder to my cart
    3. then press "continue shipping"
    4. that would take me back to the protein powder listing.

    This is just a convenience thing and a suggestion, not a problem. Other than that, the site is great!
  26. Registered User
    pete_ana's Avatar
    Join Date
    Sep 2005
    Age
    38
    Posts
    12
    Answers
    0


    Quote Originally Posted by stryder
    Please email us your phone number and we will call you to manually run the order as well as get some information from you to see what is causing this error.

    customerservice@nutraplanet.co m

    Thank you!
    I'm not in the US. Is this what causes the problem in checking out?
  27. Registered User
    gten79's Avatar
    Join Date
    Jul 2005
    Age
    35
    Posts
    243
    Answers
    0

    Question


    I cannot access the site. It reads that I am forbidden from the website? "You are not authorized to view this page"

    HTTP 403 - Forbidden
  28. Registered User
    pete_ana's Avatar
    Join Date
    Sep 2005
    Age
    38
    Posts
    12
    Answers
    0


    I can proceed to checkout now, but my country (Thaiand) is not available for shipping address.
  29. The Godfather of NUTRAPLANET
    Board Sponsor
    stryder's Avatar
    Join Date
    Dec 2003
    Age
    37
    Posts
    3,963
    Answers
    1


    We are no longer shipping to Thailand because we have had so many incidents of credit card fraud from that particular country.
  30. Registered User
    pete_ana's Avatar
    Join Date
    Sep 2005
    Age
    38
    Posts
    12
    Answers
    0


    Is there any way I can place an order?..like place order via email using credit card with my name on it.
  31. Registered User
    frizzlerock's Avatar
    Stats
    5'9"  178 lbs.
    Join Date
    Mar 2006
    Age
    40
    Posts
    267
    Answers
    0


    damn wish you could have waitd another 2 weeks when i get paid
  •   

      
     

Similar Forum Threads

  1. My new site...is this stupid?
    By refrieddreams in forum General Chat
    Replies: 24
    Last Post: 03-22-2006, 05:09 PM
  2. What the f#ck is up with this board???
    By FlyByU in forum General Chat
    Replies: 4
    Last Post: 11-11-2005, 10:34 AM
  3. New ALRI web site is up. Looks great
    By Mr.50 in forum Supplements
    Replies: 24
    Last Post: 08-23-2005, 02:19 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Log in

Log in