stryder, please help me figure this out

cgcrz8

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Stryder, I ordered two bottles methoxy tst on march 14. Somehow they were on there way shipping here, but then it said I had an insufficient address so it shipped back to you guys. I think here is what happened on the website: When I was entering my address and it asked for state, I typed MO (but that doesn't register for missouri, you have to type it out), so in that case it goes to the first state (alabama). Well when I ordered, it said state needed, so I clicked confirm again (without realizing alabama was in). Anyways, it fudged up my whole order. I need hlep to figure out what I should do. Nutraplanet has not responded to my recent e-mail. If you guys cannot ship it back out to me, then I would like a refund for my money. Thanks.
 
stryder

stryder

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No worries cgcrz8, we'll get it taken care of.

Just out of curiosity when did you send the email?

Do you have an order #?
 

cgcrz8

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I sent the e-mail to the nutraplanet customer service order update thing. Anyways, my order number is: 11215 and my address is:

600 E Admiral BLVD #1105
Kansas City, MO 64106

Stryder, thanks for replying so fast. You are the man. This has been bothering me in the back of my head for a couple of days now. I hope we can work this out. Thanks again.
 

chaz92398

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Stryder can work anything out. That's why I'm sending him to the middle east in the next few days. GL over there!
 
stryder

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Should be arriving back to us today...will take care of it. Please make the correct changes to your state and make sure to add the apt# to the address on file to prevent delays for future orders.
 

cgcrz8

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Stryder, thanks a lot man. I made sure the info for address on nutraplanet.com is correct. Thanks for all your help.
 

myfathersboy

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Nutraplanet has yet to let me down...service never ceases to amaze.......
 

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