stryder
Board Sponsor
- Awards
- 1
We have just received an email notification about a recall on Rebound XT due to underdosing.
All consumers wanting replacements, please contact Designer Supplements at: [email protected]
They will be issuing 2 bottles for every 1. More details here in opening post.
Please email us at: [email protected] if you would rather have a credit than a Rebound replacement.
Only affected batches purchased from NutraPlanet will qualify for credit. Please have bottle(s) and order #'s available. Credit amount will only be for sale price of each bottle affected.
--copy of email--
...Our powder is tested in the US upon its arrival by a local office of that powder supply company, it was then tested independently and these results were discovered.
We are asking you to send back all of the bottles of Rebound that were recently sent to you from batch # F050269. We apologize for this problem and will do everything that we can to rectify it.
We also have reason to question the quality of batch # F040207. If any of your consumers contact you and want to return Rebound from this batch, they can send it directly to us to have it replaced or with a copy of their order for a full refund. They can email us at [email protected] with questions and to get the appropriate shipping address.
We have already ordered new product and expect to have it all replaced in 2-3 weeks. We will resend your order and include an additional 10% of product to recover your shipping costs and for the inconvenience that this has caused. We appreciate your cooperation and your continued business.
Sincerely,
Melissa Cahill
Vice President
Designer Supplements
All consumers wanting replacements, please contact Designer Supplements at: [email protected]
They will be issuing 2 bottles for every 1. More details here in opening post.
Please email us at: [email protected] if you would rather have a credit than a Rebound replacement.
Only affected batches purchased from NutraPlanet will qualify for credit. Please have bottle(s) and order #'s available. Credit amount will only be for sale price of each bottle affected.
--copy of email--
...Our powder is tested in the US upon its arrival by a local office of that powder supply company, it was then tested independently and these results were discovered.
We are asking you to send back all of the bottles of Rebound that were recently sent to you from batch # F050269. We apologize for this problem and will do everything that we can to rectify it.
We also have reason to question the quality of batch # F040207. If any of your consumers contact you and want to return Rebound from this batch, they can send it directly to us to have it replaced or with a copy of their order for a full refund. They can email us at [email protected] with questions and to get the appropriate shipping address.
We have already ordered new product and expect to have it all replaced in 2-3 weeks. We will resend your order and include an additional 10% of product to recover your shipping costs and for the inconvenience that this has caused. We appreciate your cooperation and your continued business.
Sincerely,
Melissa Cahill
Vice President
Designer Supplements
Last edited:
