I don't think they will be able to get back to you till Friday since tomorrow is Thanksgiving and its after business hours right now. Anytime I ever had a problem with a nutraplanet order they always went above and beyond as far as customer service goes. Truly the best customer service of all online supplement retailers. AE14, didn't you used to be a Nutraplanet rep?. My memory is not so great but I thought at one time you were.