Sorry for thread jacking, but decided to share my overall first experience with NutraPlanet, and see if others have the same issues.
Decide to purchase supplements online was debating between NutraPlanet or Orbit. Read great reviews about Nutraplanet and their detonation stack came on sale at the time so I decided to purchase from NutraPlanet. First time customer. Order on the Feb 26th pay in full.
No news until March 4th asking for verification, fast forward March 7th when verification amount is displayed on statements. Successfully verify account. Then go back to order history and my order isn't even there any more, nor is the link I receive after order confirmation working. At this time I messaged back customer support in the afternoon and have yet to receive any word. No idea on status of order etc.
Has this happened to anyone else?
Oy, the infamous order verification.
I'm sorry you had a bad experience with the system. What likely happened is that after 10 days of no verification the order auto-times out and disappears (I think that's my non-technical understanding of what happens). It sounds like that is what might have gone on.
Once you finish the verification step, you will never have to do it again. It's just a security measure that Nutraplanet takes to help combat fraud.
If you're having trouble contacting NP, I'd highly recommend calling in as they can get you sorted out much quicker that way. If you aren't able to call in, shoot me a PM with your order # /the problem and I can call in for you and try and sort things out.
Thanks for choosing NP and sorry it didn't work out smoothly yet. We'll make this all work out.