I am certain that your package just got mixed into the wrong route, while being separated in the USPS facility. Unfortunately, this might result in a 1-2 delay with your package, but I am certain you will receive it soon. If not, you know we will take care of you. This kind of thing is rare, but it does happen from time to time. I usually have seen it the most with UPS, whom we do use to ship packages, just receiving them. They have lost/mis-routed so many shipments over the years.
Thanks for your patience and understanding, as well as for choosing NutraPlanet!