Sik
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Hello Nutraplanet rep's.
I order my first Nutraplanet order on 6th of June to Europe. Fantastic, good products, was very quick and it arrives my home without any stop in Customs, i thought is was due to the price was below 60$. The company that delivered my house was "CTT".
Now almost 3 weeks after i add the opportunity to buy Anabeta from PES, and again the same type of order, but instead of 1 AT2+1ERASE, was 2 Anabeta.
Strange when i was paying that the value of shipping was a little cheaper, no difference because i saw no differences in the choices. After that today it arrive my country via Fedex, not the same company as the first time, and they told the products are stopped in the Costums due to an error in the bill sent by Nutraplanet!! I paid around 85$, and the bill in the box is more then 200$! So now i have:
- 1st Costums want me to charge at leat 23% taxes (don't paid this the first time)
- 2nd Fedex wants to charge to pick the order, and a lot more taxes.
So i receive an extra bill to pay with an amount of around 85$.
Hope someone of nutra see this and help me here, as is not normal for me to pay 85$ for an order of 2 bottles and already more than 25$ to ship internationally, and even have to pay another 85$ for an error/change that was not my fault?
Hope to receive some feedback from you on my subject.
Regards for all, hopping to solve this in a good way.
I order my first Nutraplanet order on 6th of June to Europe. Fantastic, good products, was very quick and it arrives my home without any stop in Customs, i thought is was due to the price was below 60$. The company that delivered my house was "CTT".
Now almost 3 weeks after i add the opportunity to buy Anabeta from PES, and again the same type of order, but instead of 1 AT2+1ERASE, was 2 Anabeta.
Strange when i was paying that the value of shipping was a little cheaper, no difference because i saw no differences in the choices. After that today it arrive my country via Fedex, not the same company as the first time, and they told the products are stopped in the Costums due to an error in the bill sent by Nutraplanet!! I paid around 85$, and the bill in the box is more then 200$! So now i have:
- 1st Costums want me to charge at leat 23% taxes (don't paid this the first time)
- 2nd Fedex wants to charge to pick the order, and a lot more taxes.
So i receive an extra bill to pay with an amount of around 85$.
Hope someone of nutra see this and help me here, as is not normal for me to pay 85$ for an order of 2 bottles and already more than 25$ to ship internationally, and even have to pay another 85$ for an error/change that was not my fault?
Hope to receive some feedback from you on my subject.
Regards for all, hopping to solve this in a good way.