Need to cancel order ASAP

  1. New Member
    Coals's Avatar
    Stats
    5'8"  236 lbs.
    Join Date
    Jul 2009
    Posts
    3
    Rep Power
    67
    Level
    2
    Lv. Percent
    11.67%

    Need to cancel order ASAP


    I placed an order in my cart and when I went to check out I noticed afterwards the cart had something entirely different in it (not sure if I'm suffering from some kind of mental illness or this was some fluke). It's Saturday and phone's are closed. I"ve pm AE14, awaiting response.

    Anything I can do in the meantime?

  2. New Member
    ThER6KinG's Avatar
    Stats
    5'11"  176 lbs.
    Join Date
    Nov 2010
    Posts
    266
    Rep Power
    209
    Level
    14
    Lv. Percent
    63.81%

    I did the same thing they took care of it for me, dont worry they will help you
    AMS SOLDIER!

    He who makes a beast out of himeself gets rid of the pain of being a man.
  3. Board Sponsor
    AE14's Avatar
    Stats
    5'10"  200 lbs.
    Join Date
    Jul 2007
    Posts
    12,481
    Rep Power
    1083711
    Level
    74
    Lv. Percent
    46.52%
    Achievements Activity VeteranActivity ProActivity AuthorityPosting ProPosting Authority

    I would suggest give CS a call on Monday morning. NP is closed now so it will not process until then.
    Controlled Labs Head Board Rep
    adam @ ControlledLabs.com
    CONTROLLED LABS products are produced in a GMP for Sport certified facility
    •   
       

  4. Senior Member
    StangBanger's Avatar
    Stats
    6'0"  200 lbs.
    Join Date
    Apr 2011
    Posts
    1,298
    Rep Power
    17364
    Level
    28
    Lv. Percent
    5.17%
    Achievements Posting Pro

    same thing happened to me... thursday night... and it shipped before I even noticed the error..

    luckily i will just keep or resell. (I ordered 1 Ultima, they billed me for 2).

    1st order and they screw it up.... not re-assuring.

    based on this its clearly not your fault.. I know it wasnt mine.
    Log of EPIC by FRL - http://anabolicminds.com/forum/supplement-reviews-logs/202576-should-epic-frl.html
  5. I am faster than 80% of all snakes
    Dwight Schrute's Avatar
    Stats
    6'1"  221 lbs.
    Join Date
    Nov 2002
    Age
    41
    Posts
    12,911
    Rep Power
    7018

    Quote Originally Posted by StangBanger View Post
    same thing happened to me... thursday night... and it shipped before I even noticed the error..

    luckily i will just keep or resell. (I ordered 1 Ultima, they billed me for 2).

    1st order and they screw it up.... not re-assuring.

    based on this its clearly not your fault.. I know it wasnt mine.

    Yeah, not re-assuring.....it's not like they have a record of exceptional customer service or anything. How dare they make a mistake.
    For answers to board issues, read the Suggestion and News forum at the bottom of the main page.
  6. Senior Member
    StangBanger's Avatar
    Stats
    6'0"  200 lbs.
    Join Date
    Apr 2011
    Posts
    1,298
    Rep Power
    17364
    Level
    28
    Lv. Percent
    5.17%
    Achievements Posting Pro

    Quote Originally Posted by Dwight Schrute View Post
    Yeah, not re-assuring.....it's not like they have a record of exceptional customer service or anything. How dare they make a mistake.
    Sorry DS.... didnt mean to come off foul.. my apologies.
    Log of EPIC by FRL - http://anabolicminds.com/forum/supplement-reviews-logs/202576-should-epic-frl.html
  7. Senior Member
    mnowak1228's Avatar
    Stats
    5'11"  234 lbs.
    Join Date
    May 2011
    Posts
    1,055
    Rep Power
    76676
    Level
    28
    Lv. Percent
    2.9%
    Achievements Posting Pro

    Quote Originally Posted by StangBanger View Post
    same thing happened to me... thursday night... and it shipped before I even noticed the error..

    luckily i will just keep or resell. (I ordered 1 Ultima, they billed me for 2).

    1st order and they screw it up.... not re-assuring.

    based on this its clearly not your fault.. I know it wasnt mine.
    NP has an awesome customer service dept. They are only human, and Im sure they will fix the problem. Nobody is perfect. Plus, before I go to final checkout I ALWAYS DOUBLE CHECK my cart. When using a computer and relying on a computer program to make sure everything went ok would be crazy! I know how many times my own PC screws up, so I know enough NOT to rely on modern technology 100%!! NP will make it right if you explain the situation in a calm manor. GREAT COMPANY!!!!
  8. Senior Member
    StangBanger's Avatar
    Stats
    6'0"  200 lbs.
    Join Date
    Apr 2011
    Posts
    1,298
    Rep Power
    17364
    Level
    28
    Lv. Percent
    5.17%
    Achievements Posting Pro

    yea yeah.. i apologize... im was just pissed... the last 3 orders from 3 seperate companies have all been screwed up, so I went from one to the next and then to NP because of this forum and 1st order, BAM wrong...

    I know it can happen just wicked frustrated it seems to follow me. I was more posting to the OP that it was likely NOT his fault is all and NP should resolve it. my frustration got the better of me.
    Log of EPIC by FRL - http://anabolicminds.com/forum/supplement-reviews-logs/202576-should-epic-frl.html
  9. Senior Member
    mnowak1228's Avatar
    Stats
    5'11"  234 lbs.
    Join Date
    May 2011
    Posts
    1,055
    Rep Power
    76676
    Level
    28
    Lv. Percent
    2.9%
    Achievements Posting Pro

    Quote Originally Posted by StangBanger View Post
    yea yeah.. i apologize... im was just pissed... the last 3 orders from 3 seperate companies have all been screwed up, so I went from one to the next and then to NP because of this forum and 1st order, BAM wrong...

    I know it can happen just wicked frustrated it seems to follow me. I was more posting to the OP that it was likely NOT his fault is all and NP should resolve it. my frustration got the better of me.
    I wouldnt stop ordering from NP, not saying that you will, they really are the best in opinion. If there is ever an issue or you are not 100% satisified with Im pretty sure they will make it right. Stay on the NP bandwagon....you will not be sorry!!!
  10. Senior Member
    ryanp81's Avatar
    Join Date
    Dec 2005
    Posts
    1,136
    Rep Power
    164071
    Level
    30
    Lv. Percent
    91.18%
    Achievements Activity ProPosting Pro

    Love the 'planet.....'nuff said.
  11. Board Sponsor
    AE14's Avatar
    Stats
    5'10"  200 lbs.
    Join Date
    Jul 2007
    Posts
    12,481
    Rep Power
    1083711
    Level
    74
    Lv. Percent
    46.52%
    Achievements Activity VeteranActivity ProActivity AuthorityPosting ProPosting Authority

    Quote Originally Posted by StangBanger View Post
    yea yeah.. i apologize... im was just pissed... the last 3 orders from 3 seperate companies have all been screwed up, so I went from one to the next and then to NP because of this forum and 1st order, BAM wrong...

    I know it can happen just wicked frustrated it seems to follow me. I was more posting to the OP that it was likely NOT his fault is all and NP should resolve it. my frustration got the better of me.
    For future reference, once you notice an error (whether our fault or yours) please do not hesitate to either call CS or contact one of the reps here and we can help you out asap.
    We do truly appreciate your business, and hope that your experience with NP always keeps you shopping with us.
    Controlled Labs Head Board Rep
    adam @ ControlledLabs.com
    CONTROLLED LABS products are produced in a GMP for Sport certified facility
  12. Professional Member
    RoadBlocK's Avatar
    Join Date
    Jul 2006
    Posts
    3,212
    Rep Power
    96471
    Level
    42
    Lv. Percent
    8.99%
    Achievements Activity ProPosting Pro

    Quote Originally Posted by mnowak1228 View Post
    NP has an awesome customer service dept. They are only human, and Im sure they will fix the problem. Nobody is perfect. Plus, before I go to final checkout I ALWAYS DOUBLE CHECK my cart. When using a computer and relying on a computer program to make sure everything went ok would be crazy! I know how many times my own PC screws up, so I know enough NOT to rely on modern technology 100%!! NP will make it right if you explain the situation in a calm manor. GREAT COMPANY!!!!

    Couldnt agree more, NP is top notch. I dont know if anybody will see this, as my posts seem to be disappearing, or Im loosing my mind and forgetting to post, but I also "almost" had this same thing happen to me once. I was shopping around at NP, adding things to my cart that I wanted to buy, but I had to leave suddenly, so I couldnt finish my order, later on that night I came back and started shopping and adding things again, and when I went to checkout there were still some residual doubles of items I had added earlier, so it might be something with cookies, history, cache, or the cart, or whatever, point is I learned to always check, but if you have a problem, NP will take care of you.
    PHF Anabolic Trinity Epistane, Trenavar, and Mentabolan - Available Now!!
    Celtic Labs-Trestobol, HaloMass, Celitren, Ostabal and more Available Now!!
    PHF Rep/Celtic labs

  13. I am faster than 80% of all snakes
    Dwight Schrute's Avatar
    Stats
    6'1"  221 lbs.
    Join Date
    Nov 2002
    Age
    41
    Posts
    12,911
    Rep Power
    7018

    Quote Originally Posted by StangBanger View Post
    yea yeah.. i apologize... im was just pissed... the last 3 orders from 3 seperate companies have all been screwed up, so I went from one to the next and then to NP because of this forum and 1st order, BAM wrong...

    I know it can happen just wicked frustrated it seems to follow me. I was more posting to the OP that it was likely NOT his fault is all and NP should resolve it. my frustration got the better of me.
    I know the feeling...computer just died today...had to go buy a new one.....not something I wanted to spend money on.

    The only thing worse is air conditioning repairs...you know its expensive and you have to sit in the heat at the same time.
    For answers to board issues, read the Suggestion and News forum at the bottom of the main page.
  14. Senior Member
    MM11's Avatar
    Stats
    6'0"  205 lbs.
    Join Date
    Nov 2007
    Age
    28
    Posts
    1,818
    Rep Power
    17830
    Level
    31
    Lv. Percent
    64.41%
    Achievements Activity ProPosting Pro

    Nutra messed my first order up big time. I was polite and communicated with their excellent customer service dept. They did wonderfully to make things right. That was years ago and still I am a customer. That was also the only time anything negative happened.
  15. Advanced Member
    jtterrible's Avatar
    Stats
    5'9"  175 lbs.
    Join Date
    Mar 2011
    Posts
    574
    Rep Power
    475
    Level
    19
    Lv. Percent
    28.21%

    if this is semi-related.. I made an order with a few little things, my second order, and I needed to buy a mass gainer.. I was set on Serious Mass, but NP had a much higher price than other sites.. so I bought muscle juice instead, but I shot a pm to a couple reps about the price so next time I could perhaps get a deal or something... they informed me that they don't do individual product deals really, which was expected although I thought I would try... Stryder took a bit to write me back, but after we talked a bit he adjusted the price to be more competitive and it is now the bottom level of the price range for online sites. I was impressed
  16. New Member
    Coals's Avatar
    Stats
    5'8"  236 lbs.
    Join Date
    Jul 2009
    Posts
    3
    Rep Power
    67
    Level
    2
    Lv. Percent
    11.67%

    Awesome, got it taken care of. Entire phone call was 2 minutes long.

    Nutraplanet customer service: 10/10
  17. Board Sponsor
    AE14's Avatar
    Stats
    5'10"  200 lbs.
    Join Date
    Jul 2007
    Posts
    12,481
    Rep Power
    1083711
    Level
    74
    Lv. Percent
    46.52%
    Achievements Activity VeteranActivity ProActivity AuthorityPosting ProPosting Authority

    glad it all worked out for you and thank you for your business
    Controlled Labs Head Board Rep
    adam @ ControlledLabs.com
    CONTROLLED LABS products are produced in a GMP for Sport certified facility
  18. I am faster than 80% of all snakes
    Dwight Schrute's Avatar
    Stats
    6'1"  221 lbs.
    Join Date
    Nov 2002
    Age
    41
    Posts
    12,911
    Rep Power
    7018







    For answers to board issues, read the Suggestion and News forum at the bottom of the main page.
  19. Diamond Member
    bdcc's Avatar
    Join Date
    Feb 2009
    Posts
    10,366
    Rep Power
    10742672
    Level
    107
    Lv. Percent
    51.44%
    Achievements Activity AuthorityActivity ProActivity VeteranActivity RoyaltyPosting Pro

    Quote Originally Posted by Dwight Schrute View Post






    If only I had a jpg of a "smugness meter".
    PES Representative
    http://pescience.com/insider
    http://selectprotein.com
  20. I am faster than 80% of all snakes
    Dwight Schrute's Avatar
    Stats
    6'1"  221 lbs.
    Join Date
    Nov 2002
    Age
    41
    Posts
    12,911
    Rep Power
    7018

    Can't make a meter that big...
    For answers to board issues, read the Suggestion and News forum at the bottom of the main page.
  

  
 

Similar Forum Threads

  1. Cancel Order
    By AndrewSlate in forum Nutraplanet
    Replies: 10
    Last Post: 01-03-2010, 04:45 PM
  2. Need to cancel order ASAP? Help?
    By lightemup in forum Nutraplanet
    Replies: 13
    Last Post: 07-06-2009, 10:26 PM
  3. Cancel Order?
    By Young One in forum Nutraplanet
    Replies: 2
    Last Post: 03-23-2009, 02:18 PM
  4. Need to Cancel Order Please
    By crazymofo01 in forum Nutraplanet
    Replies: 12
    Last Post: 10-05-2008, 11:35 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Log in
Log in