Well I was trying to place an order online, all went well product was in stock etc., I go to check out and it only showed 2 shipping options, when I distinctly recall there being 4, so naturally I called in to report this and perhaps get my order sorted, that being on monday I soon realized it was a holiday and just left a message.
I did not receive a call back or anything of the sort Tuesday so earlier yesterday morning I took a peek to see if they had fixed this glitch, it appeared so, I check out with the fedex international economy 2-4 day option I was looking for and all was well. Then around 4 pm I receive an email from DHL saying nutraplanet is sending me a shipment
Sure enough I soon receive an email from nutraplanet stating the same thing, I figure fine, it's already shipped, it would just create a hassle to give them a hard time about this mix up.
Icing on the cake, they didn't even physically ship it yesterday, it was just picked up now. (I know an order can take longer than a few hours to process etc., I just have an issue with being informed it did ship, when it clearly didn't, teasing me ya know?)
All in all a little disappointed, really just a series of small mistakes but they add up.
I am no computer whiz but perhaps check out the scripts and code that are involved in your shipping part of the checkout process, the fact that some options weren't appearing combined with the fact that I got the completely wrong shipping method makes me suspicious the mistake is on the computer end of things rather than the human end.