Customer Service

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    Customer Service


    So guys I placed an order on sunday after that i received and email asking for transaction number verification, I leave home to move to college from monday to friday and i always left my credit card at home. The mail said i had 5 days till my order gets cancelled if i didnt send any info. Actually im not able to check that on my banks website since I have to pay a $50 fee per year and it think thats a steal. I finally arrived home, Is my order cancelled already? What can i do now?

    Help please.

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    You'd have to call in and check; you should have emailed us before the weekend or called but can't change that. Give us a ring on Monday and we should be able to sort things out.
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    Quote Originally Posted by Steveoph View Post
    You'd have to call in and check; you should have emailed us before the weekend or called but can't change that. Give us a ring on Monday and we should be able to sort things out.
    I emailed on monday them since i have no phone on campus and they answered till wednesday.. And I can not call bank since they only work from monday to friday, What else can I do? Is my order cancelled already? :S Im kinda confused cuz i think my card was charged already. I really wanted my order.
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    Ok, Ive been sending emails to customer service and I aint getting any answers, whats going on?
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    Unfortunately, the best way to go about it is through telephone calls. 866-780-3755...it is far more direct.
    Controlled Labs Head Board Rep
    adam @ ControlledLabs.com
    CONTROLLED LABS products are produced in a GMP for Sport certified facility
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    What is your order #?
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    Sup, I already called bank for # transaction and sent it to Nutra Customer Service on tuesday, but I havent gotten any answer or shipping confirmation. What should I do now? Wait or a shipping info or contact them again?
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    Have you checked your spam mail for the email? it seems odd that they haven't gotten back to you yet!
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    heh they sent me a mail on wednesday but it just said "Thank you" Im not worried about because I totally trust NP, thousand of ppl cant be wrong im just unpatient I wanna start my cycle now lol. Probably cuz its International order but I just wanna make sure they shipped it already.
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    Quote Originally Posted by Leoric View Post
    heh they sent me a mail on wednesday but it just said "Thank you" Im not worried about because I totally trust NP, thousand of ppl cant be wrong im just unpatient I wanna start my cycle now lol. Probably cuz its International order but I just wanna make sure they shipped it already.
    That was probably just the automated email. Are you unable to call the 1-800 #? If not, PM me your order info and I can call in for you on Monday.
    Cheers,
    Steve
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    Canada customs


    @ NP reps,

    I have an order ready to be confirmed for anabolic muscle science's anabolic growth kit + arom-x. What are the chances this will be seized by Canada customs? I will like to know my chances of actually receiveing the package before I purchase it.

    Thank you
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    Quote Originally Posted by gameday View Post
    @ NP reps,

    I have an order ready to be confirmed for anabolic muscle science's anabolic growth kit + arom-x. What are the chances this will be seized by Canada customs? I will like to know my chances of actually receiveing the package before I purchase it.

    Thank you
    unfortunately I do not know. You might want to get in contact with customs to see what they will/will not seize prior to ordering. I would hate to see you place the order, only to lose it later
    Controlled Labs Head Board Rep
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    CONTROLLED LABS products are produced in a GMP for Sport certified facility
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