Took NP 5 working days to ship

[UNbuff]

Pretty mad about this since i needed it for a cut im on and before xmas and it looks like it won't make it in time.

probably the last order of NP ill do, as this has happened before, and they don't even give samples to make up for it or even apologize.

but thats ok, customer satisfaction is where they about

yes sarcasm

[Delta Force]

since this is the holidays they're probably busy like all other sites, I would not sweat it next time give yourself more time for ar*****.

And honestly this does not warrant a thread about your delay, I'm on the west coast, my orders never arrive in less than a week, you have no idea how many threads I could have started

[UNbuff]

No, my order was not even processed till 5 working days had past, it was shipped 5 days after i made the order. Which doesn't include the weekend.

Orders should be processed within atleast 48hours, even thats steep.

and u sound like a NP nut hugger anyway

[Delta Force]

call it what you will but they've save me enough money to give them the benefit of the doubt.

[ntornado]

I recently had an order arrive to Australia in 4 business days from when I ordered. Maybe there was an issue with your order?

[AE14]

Pretty mad about this since i needed it for a cut im on and before xmas and it looks like it won't make it in time.

probably the last order of NP ill do, as this has happened before, and they don't even give samples to make up for it or even apologize.

but thats ok, customer satisfaction is where they about

yes sarcasm

No, my order was not even processed till 5 working days had past, it was shipped 5 days after i made the order. Which doesn't include the weekend.

Orders should be processed within atleast 48hours, even thats steep.

and u sound like a NP nut hugger anyway

I am sorry that your experience was not as you would have expected. However, my question to you is, are you sure that all of the items in your order were in stock at the exact time your order was placed? There have been instances (on my orders as well) that an item can go oos, which will delay the process.

[bigbeef]

No, my order was not even processed till 5 working days had past, it was shipped 5 days after i made the order. Which doesn't include the weekend.

Orders should be processed within atleast 48hours, even thats steep.

and u sound like a NP nut hugger anyway

No need to come on here and bash members. Chances are products you ordered were backordered, or if you will notice some poroducts even say ships in 1-3 days. Also if you will read in other threads, NP gives samples when you request them, but do not throw them in if you dont request

[prld2gr8ns]

yep, probably oos on some of your items. Have to watch the little lettering on checkout that would specify the current stock on items to make sure all is currently available. I just placed and order and everything shipped that day.

[MrBigPR]

if there is anything I can do to keep you as a customer let me know. We appreciate your business.

[onemind1body]

Ordered on the 15th 3:30 am, ship notice recieved at 2:30 pm same day. This experience is pretty much spot on for every other time I've ordered from np. Thanks fellas

[AE14]

Ordered on the 15th 3:30 am, ship notice recieved at 2:30 pm same day. This experience is pretty much spot on for every other time I've ordered from np. Thanks fellas

Very happy to hear this worked out so well.

Thank you for you continued business.

[subweevil]

No, my order was not even processed till 5 working days had past, it was shipped 5 days after i made the order. Which doesn't include the weekend.

Orders should be processed within atleast 48hours, even thats steep.

and u sound like a NP nut hugger anyway

Last time I checked, name calling wasn't a very popular way to make new friends, or ask for help. A much better way would be to PM a Nutra representative, or even give them a call, they are on the boards for a reason. For me, they've always been real helpful. Additionally, I've had a long wait for stuff as well, but it was because it was outta stock, something I knew when I placed my order so I planned accordingly.

[Delta Force]

I recently had an order arrive to Australia in 4 business days from when I ordered. Maybe there was an issue with your order?

Damn that's lightning fast, those ninja monkeys must be working overtime... maybe i should move over there, my orders take 7 days min but I'm not complaining with customer service like this its worth the wait and the prices cant be beat.

Cheers,

[Blesum]

Maybe I should share my experience too...

Ordered 8 days ago. Over $350 of supps. Made sure everything was listed as in stock. Selected 2nd day Fed Express delivery.

Waited 3 days and still nothing. Checked order status at NP. Said "shipped". Waited for the rest of the week and weekend. Emailed them today to ask for help in finding out what happened to my order.

Got an email back a couple of hours later ...

Hello,
I am so sorry we have had such a delay with the jacked. Your order is still pending. I can change the flavor if you want and get it all out today or just send everything else. Also I will refund the shipping right away.

--
Check out our now entirely GMP certified bulk line!

Thank you for your Business!

Andrew Spring
www.NutraPlanet.com

They should have at least contacted me to let me know that there was something in my order that was actually OOS, and offered to make the switch, or ship without the OOS Jacked instead of marking my order as shipped and not contacting me.

Nutra, that was NOT cool.

-Blesum

[passenger]

I made my order over a month ago, and still haven't got it

[AE14]

I made my order over a month ago, and still haven't got it

Have you contacted CS? Either way......

Please PM your order details and I will find out what is going on. If you cant send a PM, please feel freeto post your order # so that I can look into it.

[Blesum]

Yikes, another one? So is this normal or is Nutra on a downward spiral? Wondering if I should abandon ship or not. Too bad Primordial Performance doesn't carry a more varied inventory - I would know where to go in that case.

-Blesum

[Steveoph]

Seems like the other reps have been all over this. Just to add my perspective in.

1) Orders that have all items "In Stock" typically ship that day or the next, unless we're in the middle of a large sale.

2) Samples usually run out during large sales, but are often available during slower times. Don't forget to request them. If we had enough, we'd give them out to every single customer, trust me. We want to keep you happy.

3) UnBuff, if you're not happy with the response to your problem, feel free to contact me and I can look into it further for you.

[Warrior616]

I had to wait 10 days to get my order but I dont mind. I wasnt planning on using my order til' January. I had a similar problem to some of the above posters where products were still listed as "In Stock"... My best guess is there is a delay in the website being updated due to the holidays... Just my .02 cents...
Either way I'm just happy i got my order

[AE14]

Yikes, another one? So is this normal or is Nutra on a downward spiral? Wondering if I should abandon ship or not. Too bad Primordial Performance doesn't carry a more varied inventory - I would know where to go in that case.

-Blesum

I think you might be overstating any perceived issue. These are 2 small complaints (of which, full disclosure has not been given), out of thousands of orders. I think the odds of a good experience are excellent.

Thank you for your business.