Took NP 5 working days to ship
- 12-16-2010, 12:03 AM
Took NP 5 working days to ship
Pretty mad about this since i needed it for a cut im on and before xmas and it looks like it won't make it in time.
probably the last order of NP ill do, as this has happened before, and they don't even give samples to make up for it or even apologize.
but thats ok, customer satisfaction is where they about
- 12-16-2010, 12:51 AM
since this is the holidays they're probably busy like all other sites, I would not sweat it next time give yourself more time for arrival.
And honestly this does not warrant a thread about your delay, I'm on the west coast, my orders never arrive in less than a week, you have no idea how many threads I could have started
12-16-2010, 01:01 AM
No, my order was not even processed till 5 working days had past, it was shipped 5 days after i made the order. Which doesn't include the weekend.
Orders should be processed within atleast 48hours, even thats steep.
and u sound like a NP nut hugger anyway
12-16-2010, 01:33 AM
12-16-2010, 04:16 AM
I recently had an order arrive to Australia in 4 business days from when I ordered. Maybe there was an issue with your order?
12-16-2010, 05:14 AM
I am sorry that your experience was not as you would have expected. However, my question to you is, are you sure that all of the items in your order were in stock at the exact time your order was placed? There have been instances (on my orders as well) that an item can go oos, which will delay the process.
12-16-2010, 06:54 AM
12-16-2010, 08:19 AM
yep, probably oos on some of your items. Have to watch the little lettering on checkout that would specify the current stock on items to make sure all is currently available. I just placed and order and everything shipped that day.
12-16-2010, 07:10 PM
if there is anything I can do to keep you as a customer let me know. We appreciate your business.
PM me with any order questions and concerns
12-17-2010, 04:46 AM
Ordered on the 15th 3:30 am, ship notice recieved at 2:30 pm same day. This experience is pretty much spot on for every other time I've ordered from np. Thanks fellas
12-17-2010, 05:08 AM
12-17-2010, 07:57 AM
12-17-2010, 02:08 PM
12-21-2010, 12:17 AM
Maybe I should share my experience too...
Ordered 8 days ago. Over $350 of supps. Made sure everything was listed as in stock. Selected 2nd day Fed Express delivery.
Waited 3 days and still nothing. Checked order status at NP. Said "shipped". Waited for the rest of the week and weekend. Emailed them today to ask for help in finding out what happened to my order.
Got an email back a couple of hours later ...
I am so sorry we have had such a delay with the jacked. Your order is still pending. I can change the flavor if you want and get it all out today or just send everything else. Also I will refund the shipping right away.
Check out our now entirely GMP certified bulk line!
Thank you for your Business!
They should have at least contacted me to let me know that there was something in my order that was actually OOS, and offered to make the switch, or ship without the OOS Jacked instead of marking my order as shipped and not contacting me.
Nutra, that was NOT cool.
12-21-2010, 04:57 AM
12-21-2010, 05:09 AM
12-21-2010, 11:58 AM
Yikes, another one? So is this normal or is Nutra on a downward spiral? Wondering if I should abandon ship or not. Too bad Primordial Performance doesn't carry a more varied inventory - I would know where to go in that case.
12-21-2010, 12:09 PM
Seems like the other reps have been all over this. Just to add my perspective in.
1) Orders that have all items "In Stock" typically ship that day or the next, unless we're in the middle of a large sale.
2) Samples usually run out during large sales, but are often available during slower times. Don't forget to request them. If we had enough, we'd give them out to every single customer, trust me. We want to keep you happy.
3) UnBuff, if you're not happy with the response to your problem, feel free to contact me and I can look into it further for you.
12-21-2010, 12:13 PM
I had to wait 10 days to get my order but I dont mind. I wasnt planning on using my order til' January. I had a similar problem to some of the above posters where products were still listed as "In Stock"... My best guess is there is a delay in the website being updated due to the holidays... Just my .02 cents...
Either way I'm just happy i got my order
12-21-2010, 12:14 PM
12-21-2010, 12:31 PM
Update: Andrew wrote back a couple of hours ago:
My order is now being "processed".Xxxx,
I am very very sorry. I do agree that you should have been notified. From time to time there my be a large stocking issue like this, and we do our best to right the situation and assist each customer in a way that makes them happy. We are unable to notify every customer when a large item such a jacked has an unforeseen issue, because there are hundreds and hundreds of individuals with the same problem.
This may not be the most ideal way to handle it, but it is my hope that we can make up for it in how me move forward. So please if there is anything else I can do for you let me know.
still should have not happened. Nutra needs to fix this problem with their system.
12-21-2010, 12:45 PM
I have to agree with Blesum, any problem isn't "small", especially to the individual that it happened to. Is Nutraplanet on a downward spiral? Maybe. Prices are significantly higher then many other sites for non-Nutraplanet brand items (10%-20%), shipping times are questionable for some, nutraplanet reps minimize the problem rather then accepting responsibility and fixing it. The customer is always right!!! It's not looking good. What I'm saying is I hope Nutraplanet steps their game up. There's to much competition in the supplement industry to consider any problem as being "small". I've spent thousands of dollars at Nutraplanet over the past several years, but more and more I find my self shopping elsewhere. I've had a nonsexual man-crush on Nutraplanet for a long time, but it's certainly wearing off. Please help to start restoring the faith.
12-21-2010, 12:55 PM
12-21-2010, 01:17 PM
12-21-2010, 01:21 PM
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