Whats up with Nutraplanet?
- 09-12-2010, 02:29 PM
Whats up with Nutraplanet?
I chose NP over BB.com as I figured they'd be ALOT quicker however I put the order in on the 9/2/2010 .. its now 13/9/2010 and the order still says "Processing". I paid for EXPRESS postage (international) yet it hasn't even been shipped yet - I emailed them and only got one reply which said "We apologize for the delay due to the long weekend" but its been nearly 2 weeks.. ?? They haven't replied to any others.
To make things worse I'm moving this week, if I had've known it would take this long I would've changed my address to my PO BOX instead of my home address. So it says 4-5 days shipping, its been 11 days and it still hasn't even been posted. VERY disappointed NP .. =\
- 09-12-2010, 02:53 PM
contact customer service. If you ordered anything that was presale or back ordder it takes longerNOT an IFORCE rep, but their new VMS Protean is amazing. I also dropped 15lbs on the testabolan2 and rev2 stack last month.
09-12-2010, 02:54 PM
All items said "In stock" - customer service haven't replied to my other emails, just the one stating its due to a holiday....nearly 2wks ago
09-12-2010, 03:09 PM
they started labor day sales before the period.
I am sure it is due to the massive sales they have had starting weeks ago.
09-12-2010, 04:00 PM
09-12-2010, 04:08 PM
09-12-2010, 09:57 PM
09-12-2010, 10:04 PM
09-12-2010, 10:08 PM
Got it, you can edit out your order # if you want.
09-13-2010, 12:22 AM
In all fairness this has not been your average week for NP, they ran a big holiday sale so I'm sure that kept things busy and apart from that depending on when you placed your order it could have been 9/3, if thats the case its only been 5 business days since you placed your order... where as 2 weeks implies 10 business days
09-13-2010, 04:56 AM
09-13-2010, 09:02 AM
dude I had the same problem, and because of NP's 10-5 opening times communication is very annoying it works out to be like 12am-7am Aussie times and so I had to stay up one night till 1am before someone picked up the phone and sorted out my order, in all honesty, this was the first time i'd used NP and i paid for my products 9days ago and from what I can decipher from the 'tracking info' its still in America somewhere......
maybe it's just a busy week for them, but to put it in perspective, I received my bb order last wednesday afternoon (ordered from np and bb at the same time) so yeh..
edit: I also paid for express postage.
Last edited by sossick; 09-13-2010 at 09:04 AM. Reason: shipping
09-13-2010, 09:48 AM
09-13-2010, 10:09 AM
09-13-2010, 10:14 AM
Is there anyway I can organize it sent to a different address? I move in a week and I'm worried I'll miss it.
09-13-2010, 12:53 PM
http://www.nutraplanet.com/contact_us/ with your updated address and order #, and it should get done.
Thanks for your patience and let me know if there's anything else I can do,
09-13-2010, 01:40 PM
It's not just Aussie's. I got screwed in July on my order as well. I ordered during the July 4th sale and it took a month to get my gear. I didn't even order anything that was on sale...
And then I ordered again during the Labor day sale but, again didn't order anything that was on sale. I waited a week without my order status even changing. I emailed NP and all of a sudden my order shipped. Why did it take me emailing them to get my order shipped...
Something is definitely a foot with Nutra. They used to be so fast on shipping it was crazy. Now it's like dealing with every other supplement supplier on the net. I miss the old days...
09-13-2010, 01:54 PM
just came in here to say that Nutra has always been quick and thorough for me over the years, I ordered Erase when it was on presale. The second it came in to their warehouse I got mine like 2 days later, it was great, I had anticipated a much longer wait.
Hope you guys get your orders soon though!
09-13-2010, 04:58 PM
I love NP, and will still buy from NP, but I also had to wait almost a week for my order to be shipped and everything was listed as in stock from day one.
I have been buying from here for 7 years and have gotten in on a lot bigger sales than this one and have never had to wait more than 24 hours for my order to be shipped.
I dont know if they fired their entire warehouse crew or what, but this is as slow as they have ever been.
09-15-2010, 10:37 PM
09-15-2010, 10:47 PM
Telling me how good NP is doesn't really solve my issue but it was finally sent, hope it gets here quick. Thanks for the replies.
09-16-2010, 03:19 AM
I hate that they ship my packages out so quick.. doesn't give me time to add random stuff to it that I forgot to order.. =P
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