No problem, thank YOU for the patience, support, understanding, and the positive feedback!
Without sugar-coating my words whatsoever, we truly feel that EVERY customer is like family to us, and the LAST thing that we would ever want to promote is delay or ANY type of inconvenience. We strive to provide beyond optimal service for each and every supporter of NutraPlanet! We take it personally when this is not the case.
Thanks again, and please let me know if there is anything else I can do to help!
You know, i'm not usually one that makes it a point to openly complain when i have a bad experience (order #162350 btw), but coming here and reading that tonight (checking to see if anybody else was posting similar issues) pushed that button.
For starters, i chalked it up to stuff happens when the advertised Independence Day special promo code wouldn't resister at checkout (although i did at least manage to dig up a random $3 off $100+ code that would). It was only $10 bucks or whatever, and to your credit you still did present a better "all-in-one" alternative option that i was looking to try (been a bb.com and True Protein customer for years. Although BB seems to be dropping some of the items i always ordered, and the gradually rising prices/fairly demanding shipping cost of TP is getting rather old). Plus i really wanted to try out your new protein powder, which seems to get great reviews.
I wasn't even all that upset once i came here earlier in the week, after ordering last weekend, and reading you guys were backed up and getting out orders asap. Again, stuff happens.
But having to make time between working doubles to call the following friday (after getting no reply to my email), so i could catch your CS phone line 30 min before it closed down for the weekend, and getting told "Oh, sorry. We actually don't have one of those items we claimed to have in stock after all, have no plans to ship your order, and were going to get around to telling you that" was, well....freaking lame imo. Granted, once chased down you did go on and manage to get my order out today (minus the already paid for item not in stock, which on the spot and already credit card committed i agreed to wait for), and i am grateful for that.
Now again, i can understand you guys being busy. That said, if you have time and make the effort to charge my credit card, i don't believe i'm being unreasonable in my expectation of a CS, that truly feels as you claim to here, to at least give me some notice in a week's time when something like this happens. Really, sometimes a simple phone call or email notification can go a long way.
.. I ordered Friday and I haven't even gotten an email saying it has been processed yet. Yes, I sent a msg to customer svc., but have not received a response.
