Please read Nutra Reps!
- 07-06-2010, 11:36 PM
Please read Nutra Reps!
Can someone pretty please expedite my order .. I ordered Friday and I haven't even gotten an email saying it has been processed yet. Yes, I sent a msg to customer svc., but have not received a response.
Order #162111 (Pending)
Can a rep please check it out, all my order is is a bottle of PM
Thanks much, and I know you guys must be busy!
- 07-07-2010, 10:36 AM
07-07-2010, 10:39 AM
07-07-2010, 11:19 AM
07-07-2010, 01:27 PM
07-07-2010, 05:29 PM
We truly apologize for the delay and any inconvenience, as our CS department has been slammed with a ton of phone orders and email inquiries. We have also been slammed with catching up on shipping orders, seeing we were out on Monday, due to the holiday weekend, and the very responsive sale we offered during that time.
I personally made sure that your order was shipped out today, as I boxed it myself.
You will see it arrive to you tomorrow, the 8th. Check your email for your tracking number.
Thanks for your patience and for choosing NutraPlanet!
07-07-2010, 05:47 PM
my order #161900 is in kinda the same boat... i ordered friday as well... i got a tracking number but from the looks of it... it hasn't even been shipped yet.
07-07-2010, 08:11 PM
07-07-2010, 09:18 PM
07-08-2010, 01:24 AM
07-08-2010, 01:27 AM
07-08-2010, 01:32 AM
07-08-2010, 11:52 AM
Without sugar-coating my words whatsoever, we truly feel that EVERY customer is like family to us, and the LAST thing that we would ever want to promote is delay or ANY type of inconvenience. We strive to provide beyond optimal service for each and every supporter of NutraPlanet! We take it personally when this is not the case.
Thanks again, and please let me know if there is anything else I can do to help!
07-08-2010, 01:01 PM
Please keep in mind that USPS' tracking system is VERY below par and they are terrible at keeping accurate updates with the transit times and delivery status.
Please keep us posted on the arrival of your order, as you should have received it by now, or you should be receiving it very soon. If it does not arrive by today, please contact our customer service department with that concern and/or any future concern, questions, or any needs of assistance, at the following email address: firstname.lastname@example.org
You may also contact us by phone, Monday through Friday, 10am-5pm (EST), by calling the following toll free phone number, which is also located at the top-left corner of our home page: 1-866-780-3755
Thanks for your patience and support!
07-08-2010, 02:19 PM
yeah... thank you... i will be getting it today... it has made its way to my city's post office! should be here in the next few minutes.
07-08-2010, 04:20 PM
07-10-2010, 02:06 AM
For starters, i chalked it up to stuff happens when the advertised Independence Day special promo code wouldn't resister at checkout (although i did at least manage to dig up a random $3 off $100+ code that would). It was only $10 bucks or whatever, and to your credit you still did present a better "all-in-one" alternative option that i was looking to try (been a bb.com and True Protein customer for years. Although BB seems to be dropping some of the items i always ordered, and the gradually rising prices/fairly demanding shipping cost of TP is getting rather old). Plus i really wanted to try out your new protein powder, which seems to get great reviews.
I wasn't even all that upset once i came here earlier in the week, after ordering last weekend, and reading you guys were backed up and getting out orders asap. Again, stuff happens.
But having to make time between working doubles to call the following friday (after getting no reply to my email), so i could catch your CS phone line 30 min before it closed down for the weekend, and getting told "Oh, sorry. We actually don't have one of those items we claimed to have in stock after all, have no plans to ship your order, and were going to get around to telling you that" was, well....freaking lame imo. Granted, once chased down you did go on and manage to get my order out today (minus the already paid for item not in stock, which on the spot and already credit card committed i agreed to wait for), and i am grateful for that.
Now again, i can understand you guys being busy. That said, if you have time and make the effort to charge my credit card, i don't believe i'm being unreasonable in my expectation of a CS, that truly feels as you claim to here, to at least give me some notice in a week's time when something like this happens. Really, sometimes a simple phone call or email notification can go a long way.
07-10-2010, 06:10 AM
please feel free to forward me your order number so that I may check into any issue you may have had. By the content of your post it is unclear as to the specifics.
07-13-2010, 01:37 AM
Again, that latter being the real issue here for me in all that, especially after reading NutaPlanet CS's rather cliche claim in this thread. I'm not an impatient man, nor am i oblivious to the realistic probability that a "trade-off" is potentially being made when i go bargain hunting to save a buck. But yeah, i did expect better.
Anyway, i did receive my partial order today as promised by the phone representative, with a few free samples of protein powder thrown in. It wasn't my 10% off the phone guy was talking about, or the cissus powder i'll be running out of 6g from now, but it was something. Thank you
Now i guess i'll just keep tabs on new bulk powder ETA thread.
07-13-2010, 02:01 AM
Forgot that i intended to add something about the Nutrapro in that reply.
That I was pretty impressed with btw
07-13-2010, 07:19 AM
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