- 05-17-2010, 08:29 AM
im currently expecting a few supp's from np to australia via USPS. the last update was the 8th of may saying it was dispatched from the US. the last time i order it was in Aust in 3 days but now it has been 9 and still no update for arrival.
has anybody else experienced this?
also does anyone in the us have a direct number for USPS as i cant call the toll free from Aust.
PS: sorry if this is in the wrong area.
- 05-17-2010, 08:39 AM
05-17-2010, 10:54 PM
yeh thats what im going off for my info so far. im just wondering if anyone else has experienced this length between it having said its left america before its reported to have arrive in aust before
05-21-2010, 07:22 AM
05-21-2010, 02:47 PM
I apologize for the fact that you are having these issues. Let me start by saying that unfortunately, USPS is terrible at updating their site with tracking information on international packages. It can be hit or miss on when they update.
Another factor is your local customs. It can sometimes take a package quite a long time to clear customs and in most cases there is no way to tell what package is going to get stopped.
If you'd like, you can contact our customer service to take a look at it, but to be honest, it may be quicker for you to contact USPS as a customer as they are not as easy to work with on our end as some other shippers.
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