Shipping too expensive
- 03-03-2010, 08:45 PM
- 03-03-2010, 09:08 PM
Because they're operating at lower margins. Supplements here are a lot cheaper than on BB(dot)com. Plus - you won't find any cheaper, high quality bulk powders anywhere else
03-04-2010, 04:15 AM
so is NP making profit from the shipping then?
high shipping is one of the main reasons i can`t shop here, us$20 to ship the smallest item, and i`m next door in canada... no thanks
03-04-2010, 06:16 AM
03-04-2010, 11:25 AM
We make no profit on shipping; we simply pass on the shipping quote we're given by USPS or FedEx to the customer. Larger companies may be getting a slightly better shipping quote by virtue of economy of scale (they might process 100x our shipments).
At NutraPlanet, we try and provide the lowest pricing in addition to having outstanding customer service providing you with the peace of mind that if there's a problem with your order it will be taken care of promptly and efficiently.
03-04-2010, 12:41 PM
I want to add to the statement above....We make absolutely no money on shipping. In most cases what our customers pay in shipping costs is a good bit less than what we pay to have your product shipped.
03-04-2010, 12:44 PM
On a side note to what I mentioned above, we are currently in the middle of meetings with one of our largest shippers to expedite the time it takes our international packages to ship and clear customs. We are also looking at ways to have duties and taxes pre-paid so that international customers are not hit with an additional fee once they receive their goods. This has been a personal priority for me and I hope to have some things in place in the very very near future as far as international shipping.
03-04-2010, 01:25 PM
i agree, i'm in america and shipping is very expensive, i ordered two bottles of things onsale thinking i was getting a deal, after shipping i ended up paying more than if i just bought them from a store in my area
03-04-2010, 01:38 PM
03-04-2010, 01:39 PM
03-04-2010, 01:46 PM
I'm sure the only time somebody will actually make money off shipping is if you order something off fleabay
03-04-2010, 01:56 PM
I live in PA...i think shipping was like $16....i'd have to look at the invoice again...i always choose the cheapest shipping possible because i'm never in extreme need of any products and always order everything in advance, i was actually really surprised when i looked over the invoice
03-04-2010, 01:59 PM
Wow, i always thought it was just $6 for the cheapest everywhere in the USA. Michigan must be relatively close to Nutras warehouse.
03-04-2010, 02:06 PM
We are working VERY hard to establish more competitive shipping rates for our international customers. But, as stated above, you WILL save money overall by shopping with us, compared to other online retailers.
Thanks for your understanding and business!!!
Nice Products, Nice Prices, Nice People, No Problems....NutraPlanet.com!....Welcome to our World!™
03-04-2010, 02:08 PM
03-04-2010, 02:09 PM
03-04-2010, 02:09 PM
03-04-2010, 02:10 PM
03-04-2010, 02:13 PM
03-04-2010, 02:14 PM
03-04-2010, 02:14 PM
03-04-2010, 02:17 PM
03-04-2010, 02:24 PM
In hawaii, shipping tubs (2+ lbs) seems lil ridiculous. Orders from TF a 4lb casien and didn't raise shipping compaired to prior orders wit just bottles (6+, exp, Hdrol)
Good to hear AM admin response though.
the shops here get new stuff months later, the only way i can save on shipping is those 6off100 purchase coupons.
03-04-2010, 02:27 PM
i have no idea either...i was surprised and not to happy it cost me something like 41 bucks and the supps were 26 bucks, the shipping was more than one of the products...it happened before when they said i was supposed to get free shipping and i didn't...now that could of been my error and didn't order it right to get free shipping, but i order stuff all the time on-line and don't get crazy shipping costs...but most of my stuff comes usps and not ups or fedex
03-04-2010, 03:16 PM
If you PM your account email address I will be happy to look into it for you.
03-04-2010, 03:41 PM
For all people in the U.S. - are you aware that orders $75 + ship free? All it takes is a little planning, don't wait till you run out of stuff. It's by Fed-Ex too!
03-04-2010, 04:40 PM
i don't want ppl thinking i'm bashing nutraplanet....but they fixed it...good customer service thanks guys...it was a computer error when i ordered that charged me to much shipping
03-04-2010, 04:43 PM
Glad to hear it got taken care of!
03-04-2010, 04:49 PM
03-04-2010, 05:15 PM
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