Shipping too expensive

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    Shipping too expensive


    The shipping at nutra seems to start at 30$ minimum international(israel)
    while at BB its 6-10$ minimum (which is more normal)
    why is the shipping more expansive here?

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    Because they're operating at lower margins. Supplements here are a lot cheaper than on BB(dot)com. Plus - you won't find any cheaper, high quality bulk powders anywhere else
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    so is NP making profit from the shipping then?

    high shipping is one of the main reasons i can`t shop here, us$20 to ship the smallest item, and i`m next door in canada... no thanks
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    ditto, shipping is to expensive for me in asia.
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    We make no profit on shipping; we simply pass on the shipping quote we're given by USPS or FedEx to the customer. Larger companies may be getting a slightly better shipping quote by virtue of economy of scale (they might process 100x our shipments).

    At NutraPlanet, we try and provide the lowest pricing in addition to having outstanding customer service providing you with the peace of mind that if there's a problem with your order it will be taken care of promptly and efficiently.
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    I want to add to the statement above....We make absolutely no money on shipping. In most cases what our customers pay in shipping costs is a good bit less than what we pay to have your product shipped.
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    On a side note to what I mentioned above, we are currently in the middle of meetings with one of our largest shippers to expedite the time it takes our international packages to ship and clear customs. We are also looking at ways to have duties and taxes pre-paid so that international customers are not hit with an additional fee once they receive their goods. This has been a personal priority for me and I hope to have some things in place in the very very near future as far as international shipping.
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    i agree, i'm in america and shipping is very expensive, i ordered two bottles of things onsale thinking i was getting a deal, after shipping i ended up paying more than if i just bought them from a store in my area
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    Quote Originally Posted by Young Gotti View Post
    i agree, i'm in america and shipping is very expensive, i ordered two bottles of things onsale thinking i was getting a deal, after shipping i ended up paying more than if i just bought them from a store in my area
    Which state do you live? Ive never had a shipping fee higher than $6,
    I live in Michigan. I also always get my package in 2 days, everytime. Fedex is usually slow but not when i order from Nutra. Are you choosing a higher cost shipping service?
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    Quote Originally Posted by Young Gotti View Post
    i agree, i'm in america and shipping is very expensive, i ordered two bottles of things onsale thinking i was getting a deal, after shipping i ended up paying more than if i just bought them from a store in my area
    As you see from above, it is a difficult situation. It does get pricey, however, as NP makes no profit from the shipping, what the customer is paying is truly what it costs
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    I'm sure the only time somebody will actually make money off shipping is if you order something off fleabay
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    I live in PA...i think shipping was like $16....i'd have to look at the invoice again...i always choose the cheapest shipping possible because i'm never in extreme need of any products and always order everything in advance, i was actually really surprised when i looked over the invoice
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    Wow, i always thought it was just $6 for the cheapest everywhere in the USA. Michigan must be relatively close to Nutras warehouse.
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    Quote Originally Posted by login211 View Post
    so is NP making profit from the shipping then?

    high shipping is one of the main reasons i can`t shop here, us$20 to ship the smallest item, and i`m next door in canada... no thanks
    We apologize for this inconvenience. No, we DO NOT make any profit whatsoever on shipping charges. We offer exactly what FedEx or USPS charges us. BB.com does not offer free shipping or a flat rate, like we do, and they works of a lot higher margins. So, since they don't offer free shipping/flat rate, and have a LOT higher margins, they have room to offer the incentive of competitive rates on international shipping.

    We are working VERY hard to establish more competitive shipping rates for our international customers. But, as stated above, you WILL save money overall by shopping with us, compared to other online retailers.

    Thanks for your understanding and business!!!
    Nice Products, Nice Prices, Nice People, No Problems....NutraPlanet.com!....Welcome to our World!
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    yep just looked at the invoice on the nutra site...it was $14.95 for shipping
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    Quote Originally Posted by Young Gotti View Post
    yep just looked at the invoice on the nutra site...it was $14.95 for shipping
    What state do you live?

    edit: nvm i see it
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    Quote Originally Posted by Young Gotti View Post
    I live in PA...i think shipping was like $16....i'd have to look at the invoice again...i always choose the cheapest shipping possible because i'm never in extreme need of any products and always order everything in advance, i was actually really surprised when i looked over the invoice
    I live in Pa as well. It never costs me anywhere near $16 for shipping
    Quote Originally Posted by jherman08 View Post
    Wow, i always thought it was just $6 for the cheapest everywhere in the USA. Michigan must be relatively close to Nutras warehouse.
    $6 is always in my ballpark. Not too close, it is down in Ga
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    Quote Originally Posted by sncaufield View Post
    What state do you live?
    He said PA in his previous post
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    Quote Originally Posted by AE14 View Post
    $6 is always in my ballpark. Not too close, it is down in Ga
    Strange, i've always loved Nutras shipping price/time of ar*****.
    Although to be honest it's hard to shop on Nutra without spending
    over the free shipping minimum.
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    Quote Originally Posted by jherman08 View Post
    Strange, i've always loved Nutras shipping price/time of ar*****.
    Although to be honest it's hard to shop on Nutra without spending
    over the free shipping minimum.
    It is a fantastic deal, and with some much out there, just staples alone can get you free shipping
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    Quote Originally Posted by jherman08 View Post
    He said PA in his previous post
    lol yeah couldn't edit my post fast enough.

    Also, I live in NY and it's $6 for me. I have no idea why it would be $15 for him.
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    Quote Originally Posted by sncaufield View Post
    lol yeah couldn't edit my post fast enough.

    Also, I live in NY and it's $6 for me. I have no idea why it would be $15 for him.
    Maybe he lives in a part of PA that fedex/usps decided is a more costly delivery route? Thats the only thing i can think of, which still seems off.
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    In hawaii, shipping tubs (2+ lbs) seems lil ridiculous. Orders from TF a 4lb casien and didn't raise shipping compaired to prior orders wit just bottles (6+, exp, Hdrol)

    Good to hear AM admin response though.

    the shops here get new stuff months later, the only way i can save on shipping is those 6off100 purchase coupons.
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    i have no idea either...i was surprised and not to happy it cost me something like 41 bucks and the supps were 26 bucks, the shipping was more than one of the products...it happened before when they said i was supposed to get free shipping and i didn't...now that could of been my error and didn't order it right to get free shipping, but i order stuff all the time on-line and don't get crazy shipping costs...but most of my stuff comes usps and not ups or fedex
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    Quote Originally Posted by Young Gotti View Post
    yep just looked at the invoice on the nutra site...it was $14.95 for shipping
    I would be happy to look into your orders and see why you are getting such high shipping quotes. I attempted to find your order just now, but something does not match up... you said you were charged $14.95 for shipping, but there are only two orders in our system that paid that dollar amount for shipping, both of which were back in 2007.

    If you PM your account email address I will be happy to look into it for you.
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    For all people in the U.S. - are you aware that orders $75 + ship free? All it takes is a little planning, don't wait till you run out of stuff. It's by Fed-Ex too!
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    i don't want ppl thinking i'm bashing nutraplanet....but they fixed it...good customer service thanks guys...it was a computer error when i ordered that charged me to much shipping
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    Glad to hear it got taken care of!
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    Quote Originally Posted by Young Gotti View Post
    i don't want ppl thinking i'm bashing nutraplanet....but they fixed it...good customer service thanks guys...it was a computer error when i ordered that charged me to much shipping
    Nutra always looks out for its customers
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    glad to hear it worked out YG.
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    Quote Originally Posted by darkvard View Post
    The shipping at nutra seems to start at 30$ minimum international(israel)
    while at BB its 6-10$ minimum (which is more normal)
    why is the shipping more expansive here?
    I just decided to run a couple price checks comparing bb.com and np.com shipping prices to israel...

    5lb 100% Whey Gold Standard: $49.99 FedEx Global Express (3-7 days)

    oxyelite pro: $25.99 FedEx Global Express (3 - 7 days)


    On NP....


    oxyelite pro: $33.94 FedEx (4-5 day)

    5lb 100% whey gold standard $55.53 FedEx (4-5 day)


    Its still not comparing apples to apples as Global Express is a slower option, but we are not insanely different.
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    Quote Originally Posted by jherman08 View Post
    Nutra always looks out for its customers
    They sure do. Only company I order from. They're good people..
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    Quote Originally Posted by scott72 View Post
    They sure do. Only company I order from. They're good people..
    Are you sure theyre not machines? Businesses these days often
    forget about the customer and all customer communication
    is not high on their priority list. Nutra is on top of all of that.
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    Quote Originally Posted by NutraPlanet CS View Post
    We apologize for this inconvenience. No, we DO NOT make any profit whatsoever on shipping charges. We offer exactly what FedEx or USPS charges us. BB.com does not offer free shipping or a flat rate, like we do, and they works of a lot higher margins. So, since they don't offer free shipping/flat rate, and have a LOT higher margins, they have room to offer the incentive of competitive rates on international shipping.

    We are working VERY hard to establish more competitive shipping rates for our international customers. But, as stated above, you WILL save money overall by shopping with us, compared to other online retailers.

    Thanks for your understanding and business!!!
    I'm glad you guys are working on this problem. And yes it is a problem because I shouldn't have to pay $22.5 to have 1 bottle of Saw palmetto shipped to me. Perhaps it's this flat rate that's causing these high shipping rates?

    And I hope you guys understand that this frustration is due to the fact that I would like to shop at NP but am unable to do so because it's simply costing me more.
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    I can promise I'm not a machine....unless I'm a machine that doesn't know it's a machine. In which case I could be.
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    Quote Originally Posted by jherman08 View Post
    Nutra always looks out for its customers
    Yeah they took care of it quickly, usually don't order on-line all that much just because i hate credit card bills, i pay it off but i just would rather be able to get a bill like the next day and pay it off like that rather than having to wait

    Just didn't want anyone to think i was attacking nutra...so since i was complaining i figured i should also make note when they helped me out
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    Quote Originally Posted by Young Gotti View Post
    i pay it off but i just would rather be able to get a bill like the next day and pay it off like that rather than having to wait
    Most credit cards you can pay online, and usually within a 1-3 days after a purchase.
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    Quote Originally Posted by atjnutrition2 View Post
    I can promise I'm not a machine....unless I'm a machine that doesn't know it's a machine. In which case I could be.
    have you met john connor?
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    Quote Originally Posted by atjnutrition2 View Post
    I can promise I'm not a machine....unless I'm a machine that doesn't know it's a machine. In which case I could be.
    Either way, you're definitely not human.
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