Shipping too expensive

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  1. Quote Originally Posted by russianstar View Post
    Lets start a thread here then when we get say 300 dollars worth of orders or something, i will order, and then send, we will record everything here, and you can pay me through paypal.
    that's cool
    but can we do that in public or need to use PM?
    (oh no, your PM box is full....)
    i think we might need to exchange contact detail...
    currently i have about 80 dollars shopping list in mind. (so not too worthy to pay 36 USD shipping fees)


  2. Quote Originally Posted by atjnutrition2 View Post

    So, I have a couple of questions for our international customers:

    1. Would you be willing to sacrifice delivery time (ie. a slower delivery) and the possible inability to track your package in exchange for a lower shipping cost?

    2. If we included the estimated duties and taxes when you checked out so that you did not have to pay them on delivery would that be preferable?

    1. your website already has two shipping options to choose (although they are not too different price), so I think it shouldn't be a problem, if someone wants it shipped fast, he can always choose fedex and pay for it. If people like me choose cheap fees, then they agree for what's offered.

    Untraced package must be cheaper. I don't mind slower shipping, but hope you will have a nice policy for 'product not received' case in untraced shipping.

    2. I am not very sure about pre-paid duties and taxes.
    You might need to ask some experts because i think different countries have different rates of tariff and taxes, even one country has different rate of tariff base on different goods, different amount, and different years. I don't think it's very easy for you to count precisely.
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  3. Thanks for the input so far....I'm not on here as much as I'd like to be, so feel free to P.M. me as well with any input you may have. I truly want to make this work for our international customers.

  4. I did want to Order for NP but its to expensive with shipping, your prices are cheaper, ....(mod edit: please do not reference other retailers..thank you) pretty much pays for shipping unless i buy proteins.. so i have cheaper shipping + coupon....

  5. Quote Originally Posted by atjnutrition2 View Post

    So, I have a couple of questions for our international customers:

    1. Would you be willing to sacrifice delivery time (ie. a slower delivery) and the possible inability to track your package in exchange for a lower shipping cost?

    2. If we included the estimated duties and taxes when you checked out so that you did not have to pay them on delivery would that be preferable?

    Rest assured, we are constantly striving to find ways to provide our customers both domestic and international with the best service possible.
    I would love to have the option of slower delivery times and no tracking, but there should be a dollar limit on the amount you can order.

    Fedex may be good in America, but here they are more strict than the real Australian customs, somtimes they dont even let through stuff thats legal here. They also take forever to have things cleared.

    A big thank you for looking into this, im looking forward to the results!
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  6. Quote Originally Posted by pedro321 View Post
    I would love to have the option of slower delivery times and no tracking, but there should be a dollar limit on the amount you can order.

    Fedex may be good in America, but here they are more strict than the real Australian customs, somtimes they dont even let through stuff thats legal here. They also take forever to have things cleared.

    A big thank you for looking into this, im looking forward to the results!
    Why should there be a dollar limit if we are paying the shipping costs ourselves?

  7. Quote Originally Posted by atjnutrition2 View Post

    1. Would you be willing to sacrifice delivery time (ie. a slower delivery) and the possible inability to track your package in exchange for a lower shipping cost?

    2. If we included the estimated duties and taxes when you checked out so that you did not have to pay them on delivery would that be preferable?
    First thank you to listen to us and to take actions. To answer your questions:

    1. Definitively YES (as an example I have mentioned iherb and never got any issue with them).

    2. No as with USPS and slower shipment I don't pay taxes....

  8. Quote Originally Posted by Blacktail View Post
    Why should there be a dollar limit if we are paying the shipping costs ourselves?
    On seller's aspect, maybe that can reduce the financial lost of possible package losing.
    On buyer's aspect, can't see the reason.

  9. Quote Originally Posted by narraboth View Post
    On seller's aspect, maybe that can reduce the financial lost of possible package losing.
    That.
    If nutra are nice enough to do the no tracking thing and you loses $600 of supps, are you just going to go "oh well it happens" or go right off in an email and thread??

    Its just an idea to keep everyone happy, even if it does sound a tad stupid.lol

  10. Quote Originally Posted by pedro321 View Post
    That.
    If nutra are nice enough to do the no tracking thing and you loses $600 of supps, are you just going to go "oh well it happens" or go right off in an email and thread??

    Its just an idea to keep everyone happy, even if it does sound a tad stupid.lol

    Although it might varies in different States, I think customer protection law obligates the seller to refund or re-send when goods lost in shipping. It's the sender who can/should make claim to the courier once goods lost, there's nothing buyer can do to courier.
    Oversea selling is a bit more complicate, but I think the rules in the state where NP located is still to be followed. You can check on State customer protection office.
    That's why I said for seller's aspect it's good to reduce the possible lost.

    When you say a post is 'not traced', it doesn't mean that the courier can lose it without any liability. There are different kind of 'no trace'; some posting requires signature but you can't trace 'where the post is now'; some posting requires no signature but once lost the sender can still have certain amount of compensation; won't be very much though.

    anyway, now it's NP who needs to consider this and check what kind of posting methods avaliable, then get a shipping policy which matchs everyone's need. We as customers just wait and see what NP can offer.

  11. Thanks for the info Narraboth

  12. Quote Originally Posted by atjnutrition2 View Post
    Thanks for the input so far....I'm not on here as much as I'd like to be, so feel free to P.M. me as well with any input you may have. I truly want to make this work for our international customers.
    I have no idea how much $75 dollars in shipping for US customers cost, but maybe incorporate $75 = X amount or X% in savings for international customers

  13. Why not use the same shipping method bb.com uses? DHT global or something, it's 9.99 for small items to be shipped to AUS. I used to buy from nutra, untill BB started that new shipping option.. Can't compete sorry boys.. Kinda over paying $50 shipping each order. $10 vs $30 +

  14. Quote Originally Posted by incorrection View Post
    Why not use the same shipping method bb.com uses? DHT global or something, it's 9.99 for small items to be shipped to AUS. I used to buy from nutra, untill BB started that new shipping option.. Can't compete sorry boys.. Kinda over paying $50 shipping each order. $10 vs $30 +
    It is kinda hard to argue with that.......

  15. I didn't really read much of the thread but I use USPS because I live 2 hrs away and it always get there next day, whereas Fedex doesn't always get there next day. Either way, Nutra charges me $6.95 to use priority mail, however, I can send the exact same package back to them for $4.80. How is that not making a profit off shipping?

  16. how's the shipping methods change going? any representives from NP?

  17. things are still in process

  18. Quote Originally Posted by NoSwtTea4U View Post
    I didn't really read much of the thread but I use USPS because I live 2 hrs away and it always get there next day, whereas Fedex doesn't always get there next day. Either way, Nutra charges me $6.95 to use priority mail, however, I can send the exact same package back to them for $4.80. How is that not making a profit off shipping?
    To be fair and transparent, we have a minimum threshold price on USPS shipments because we incur fees associated with USPS postage and processing via a third party. This fee allows us to integrate electronic processing, postage purchasing, and delivery confirmation which gives you trackability. We can circumvent these fees but we would have to manually process all USPS packages by hand and there would be no trackability -- at our current volume that would not only be unfeasible but unproductive.

    And as John was stating, our shipping expense is our largest overhead. When you pay $40K more than you collected in shipping costs in a given month, I'd safely say that's not a source of profitability.

  19. I have a meeting set up with DHL to potentially offer another choice for international shipping. Hopefully this will offer our valued international customers a cost saving option. We are looking at revamping our entire shipping structure which will make shipping more reasonable for everyone.

    If any of our international customers can help us by providing contact information or courier specific details on cost effective shipping, we are more than interested in exploring them.

  20. You could try using Canada Post (won't let me put a link in)for Canada. I believe this is who BB uses. Just a suggestion.

  21. I briefly looked into Canada Post a while ago and was informed that we could only ship via CP if we were in Canada. Recently we looked into this again and discovered that there are brokers that allow us to ship to Canada and they deliver it to CP and CP delivers it to the end user. This option incurred extra fees and from what I understand, requires us to charge duties and taxes up front.

    Do you know if we can ship via Canada Post outside these 3rd party brokers? Does BB.com charge for duties and taxes upfront for Canadian shipments?

  22. Quote Originally Posted by Young Gotti View Post
    i agree, i'm in america and shipping is very expensive, i ordered two bottles of things onsale thinking i was getting a deal, after shipping i ended up paying more than if i just bought them from a store in my area
    You ordered two items and paid high shipping?

    Did you order over night?


    Shipping is crazy period. USPS calls the shots on shipping, or ups, or whomever. And, the price is kicked to customers. Many times, as I have learned since getting into selling supplements, the usps quote is normally higher than what my site will quote and (when I actually get it running fully) i'll probably loose some money on shipping...
    ---The internet is the father of the electronic lynch-mob---

  23. Quote Originally Posted by stryder View Post
    I briefly looked into Canada Post a while ago and was informed that we could only ship via CP if we were in Canada. Recently we looked into this again and discovered that there are brokers that allow us to ship to Canada and they deliver it to CP and CP delivers it to the end user. This option incurred extra fees and from what I understand, requires us to charge duties and taxes up front.

    Do you know if we can ship via Canada Post outside these 3rd party brokers? Does BB.com charge for duties and taxes upfront for Canadian shipments?
    Last time I bought form bb.com it was a flat 15.00 rate for small stuff (6 small bottles) and 35.00-40.00 for bigger stuff (20 pounds misc.).

  24. Quote Originally Posted by stryder View Post
    I have a meeting set up with DHL to potentially offer another choice for international shipping. Hopefully this will offer our valued international customers a cost saving option. We are looking at revamping our entire shipping structure which will make shipping more reasonable for everyone.
    This is great news!

    I'll be interested to see what they offer.

    Will this be with tracking or without??

    Thanks

  25. Can anyone tell me which couriers and shipping methods BB.com and iherb is using that are offering these aggressive international rates?
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