Customs wants more information

[lonewolf77]

Hey Guys,

I had placed an international order during the sale period and it has arrived at my customs. Fedex called me yesterday and said they need more information before being able to release the goods since all it had on the invoice provided to them was food supplements. They told me to contact you guys too if you could provide a bit more information, apparently they have contacted you and are awaiting a reply (maybe they tried over the weekend not sure). I have sent them the list of items i have. Is that good enough?

[dsade]

Hey Guys,

I had placed an international order during the sale period and it has arrived at my customs. Fedex called me yesterday and said they need more information before being able to release the goods since all it had on the invoice provided to them was food supplements. They told me to contact you guys too if you could provide a bit more information, apparently they have contacted you and are awaiting a reply (maybe they tried over the weekend not sure). I have sent them the list of items i have. Is that good enough?

SHould be, yes. Sounds like they want to clear it without having to bust it open, but just needed to know the contents.

[lonewolf77]

Yeah they were saying something about they dont usually open or something like that.

[sw bill]

Why the hell would they list as food is crazy to me. Food is regulated very closely when coming into the country. I would have a little talk with your source.

[lonewolf77]

I am now being asked for more information again!!! This is the email i got from fedex:-

Hi



Customs have excepted the paperwork you’ve supplied but now are requiring the following



For Australian Customs Clearance a fully itemized Commercial

Invoice is required that requires the following amendments:

CI must be in English

Requires full consignee and shipper details inc. valid

telephone #

An individual description of all goods

Quantity of all goods must be stated

Value of all goods even if under repair and/or warranty ($0 is

not acceptable)

Value of repair even if under warranty

Invoice total must match declared value on AWB. Value

discrepancy is $........

Invoice must be clear and readable.

Invoice must also show terms of sale eg. FOB, CIF

Origin of goods required

Currency of invoice required



We are also chasing the shipper for this but please send me anymore paperwork you have to assist for clearance



Thx Diana

[AdelV]

Fedex are noobs, never order through fedex. Worst customs EVER.

[lonewolf77]

I went through each item and wrote down exactly the amount i ordered plus the ingredients label / list of each item and they are still not happy. I think nutraplanet will have to talk to them cos i dont have any more details. This was their response now :-

Hi



Sorry to disturb you again, but Customs have rejected that paperwork and still require a itemized invoice for clearance. Please call me asap 61295650737



Kind Rgds

Diana

[lonewolf77]

Just spoke with Diana, she said the customs broker requires the information from Nutraplanet and not from me. So i need Nutraplanet to send an official note to them with their letter head etc.

Can someone from nutraplanet please help out because apparently she has sent a few emails to them over the past few days and hasnt gotten a single response yet.

[Steveoph]

Send that itemized list you made to customerservice@nutraplanet.co m , and let them know who/where to send it to.

[lonewolf77]

My order was about 1200$ US, i wonder if they are trying to tax me for the order or something and thats why they want the itemized invoice, never had any issues with large orders in the past but maybe the customs guy i got this time around is a real ....

[Steveoph]

Luck of the draw probably. My order was just held up in customs for 6 days, and then passed through with no taxes.

[AdelV]

My order was about 1200$ US, i wonder if they are trying to tax me for the order or something and thats why they want the itemized invoice, never had any issues with large orders in the past but maybe the customs guy i got this time around is a real ....

To be honest, I've done orders of $1000 or so...and it's safe, normally no invoice tho, just an ingredient list which nutraplanet provides when i ask them.

Taxes can be charged not only on the 1k limit, but if shipping.. so if your orderi s 1200US + shipping, your order is much bigger and u may be charged... it also at times looks like your bringing in commercial amounts, esp if u got triples of products.. im unsure.. but as u would think a 1200US order would look massive.

:|

[lonewolf77]

I placed the 1000$ plus order to get the discount , i think it was 1280$ after shipping

[sw bill]

Why the hell would they list as food is crazy to me. Food is regulated very closely when coming into the country. I would have a little talk with your source.

Ha, sorry didn't notice this was in the np forum, dang iPhones make it hard to see everything.

[lonewolf77]

i was wondering why you were referring to nutraplanet as source

[lonewolf77]

Damn it, just got a call from Fedex, i gotta pay GST, import duty and customs fee. 257$!!!! Not worth going for the 1000$ discount since now i get rorted with fees . I guess i should stop ordering from Overseas as much and just order from down under.

[lonewolf77]

Wish Nutraplanet could have reduced the invoice to less than a 1000$ .

[darkvard]

Fedex are noobs, never order through fedex. Worst customs EVER.

true they always go out of there way to report everything you ordered

[AdelV]

true they always go out of there way to report everything you ordered

If he had gone USPS, you prob would of had 70% chance of getting away with it, instead he went with FEDEX which let me say, it's written in nearly every AUSSIE thread NOT GO TO WITH FEDEX.

They have separate and unfair custom officers, & hold alot of **** standard custom officers wouldn't.

We've all made mistakes, all lost(well i have)hundreds to even more on importing supplements mate.

Learn from your mistakes, the discount is good, but normally shipping for 1k+ = $150US+.. barely makes it worth it.

Sucks about the order bro, hope at least everything gets through.

[lonewolf77]

Yeah i should have gone USPS, I guess i just completely forgot about the 1000$ tax thing plus USPS was about a 100$ more expensive than Fedex with nutra and i had thought since i wasnt ordering anything even resembling something risky and had been ordered a thousand times more that i was safe. I didnt realise they were also fussier when it comes to just invoices and taxes etc etc.