My New Years order turnover time... Amazingly fast
- 01-09-2010, 04:09 PM
My New Years order turnover time... Amazingly fast
I out my order in on nutraplanet on 1/6. at 2:13pm
1/7 Order status was changed to processing then changed to shipped
Here is the FEDex run report
Jan 9, 2010 9:00 AM Delivered
Jan 9, 2010 6:19 AM On FedEx vehicle for delivery
Jan 9, 2010 5:49 AM At local FedEx facility BARRINGTON, NJ
Jan 9, 2010 1:55 AM Departed FedEx location LEWISBERRY, PA
Jan 8, 2010 7:09 PM Arrived at FedEx location LEWISBERRY, PA
Jan 8, 2010 4:34 AM Departed FedEx location ELLENWOOD, GA
Jan 7, 2010 6:44 PM Arrived at FedEx locationELLENWOOD, GA
Jan 7, 2010 5:01 PM Picked up ELLENWOOD, GA
Jan 7, 2010 3:12 PM Shipment information sent to FedEx
so it took a total of 3 days to recieve my package. Well you can say 2 days because after ordering it on the 6th I only waited the 7th and 8th and today when I woke up it was here!!!
Excellent service and turn over time guys!!!!!PESCIENCE.COM
"The only good is knowledge and the only evil is ignorance." - Socrates
- 01-09-2010, 04:16 PM
01-09-2010, 05:20 PM
01-09-2010, 05:37 PM
01-09-2010, 06:36 PM
01-09-2010, 06:40 PM
01-09-2010, 06:50 PM
01-09-2010, 07:14 PM
Well I put like 4 orders in all seperately (wish I would have done 1 big one and saved with coupon codes.. Anyway I digress) so I have got all orders except my very first one and I was well aware it would take longer. I don't kno if u guys realized this or not but when u put the order in and if something in ur cart is of low availabilty it warns you ur order might be delayed in the checkout screen. It is in red font on the top of the page. You guys prolly had something in ur cart that was low availabilty and didn't realize it. U can see when u got to check out under each item it says it's availabilty
01-09-2010, 07:19 PM
Your orders may be oversold ATM and causing the hold up. This happened to me during the 4th of July sale.
M.Ed. Ex Phys
01-09-2010, 09:24 PM
01-09-2010, 09:25 PM
Wish I could say the same. Ordered on 1/2 with TT-33 in the cart and hoped they would send the in stock items out while they waited for TT-33 to come in.
6th came around and still no change in order status. A couple e-mails to CS later and all I had accomplished was getting them to break my order into in stock/out of stock.
In the meantime ALCAR went out of stock(but was in stock when I ordered) and now Sulbutiamine has no gone out of stock(in stock when ordered).
If I could make a suggestion to NP, if you are going to delay a whole order until all products are in stock during a major sale like this, at least pull the in stock ordered items off the shelve and hold them somewhere.
In the time I've been waiting for my order, 2 products have gone Out of Stock. I've been a pretty loyal NP supporter but my CS experiences have pushed my patience.
01-09-2010, 10:10 PM
01-09-2010, 10:28 PM
They prolly held the entire order due to the tt-33 not being in stock. I'm sure if u ordered alcar and sublutimime and they went out of stock the ones u orderd is there it's just they have no more for anyone else. Why would u think they sold urs?
And as for them sending multiple shipments for a single order I think that is ridiculous to think ANY company would do that especially when they are the ones paying for the shipping. You should have made a seperate order for your tt-33 and u might have gotten the rest of your order by now
01-10-2010, 11:47 AM
01-10-2010, 12:29 PM
I see how everyonne gets upset when you dont get your goodies asap. Consider it a lesson learned. Next time do more than one order. One of all instock, the other with the delayed shipping. Just speaking from personal experience
01-10-2010, 01:19 PM
01-10-2010, 01:53 PM
01-10-2010, 03:06 PM
"One or more products in your cart are currently oversold. This may delay the shipment of your order."Originally Posted by taman25thc02
There is very little margin in the already regularly low prices that NutraPlanet offers. Add in discount codes and sales prices and you can imagine what that does.
Consider that any order was free to ship to you is an other $5 to $10 cost that, not you, but NutraPlanet absorbs.
We are sorry for any delays that you may have experienced during this high volume sales time. Thank you for your patience.
01-10-2010, 05:27 PM
mine is also being held up, but i can't help being patient. NP is a boon and it'll be worth the wait. 10% off, free shipping, and discounts off already low prices? can't ask for much more. NP might just be my staple supplement stop.
01-10-2010, 09:23 PM
What gets me is that on Jan 1 (when I made the purchase) the order page mentioned Jan 3rd as the ship date, since something I ordered was out of stock. It has been 7 days since........
01-10-2010, 09:25 PM
01-10-2010, 09:39 PM
Im not upset as to the delayed shipping times i suspected it when i ordered last saturday i ordered jack3d fruit punch and ragnarok ultra now im assuming they were oversold is there any indication on when there is a new shipment coming in cause im running on 9 days of no updates. Thats all im asking is an update on your order every now and then cause i would assume (now im no business man or supplement company owner so i may be off but) that you'd have a multitude of shipments coming in for products that are off high demand. Im not in that much rush for my order but id just like maybe an update on it since tommorow is 9 days with no update.
01-10-2010, 10:00 PM
It is a weekend and this is a very small group of folks with families and do actually need off time just like the rest of us.
If there has been no change to the order status, being that it is an electronic database and it is non business hours, I imagine there will be no status to update until there is a replenish of inventory on the items that are holding up your orders.
Rest assured the CS at NP does all that is reasonable and beyond within there means to expedite your orders and you can be certain they will make haste on Monday to see that you all will soon be satisfied customers.
Thanks again for the patience.
01-10-2010, 10:05 PM
My order is still pending...I'm pretty sure it's the Leviathan Reloaded holding it up, anyword when that will be back in?
01-10-2010, 10:25 PM
01-10-2010, 11:25 PM
01-10-2010, 11:48 PM
01-11-2010, 12:40 PM
As to your 2nd part...a major competitor does just that so why is it ridiculous?
01-12-2010, 06:33 AM
Received my order today. 12 days to get to Iraq through a holiday weekend, another weekend, and snowstorms in Germany. Not too shabby.
01-12-2010, 10:34 AM
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