Cancel Order

[AndrewSlate]

Hello, was wondering if I could still cancel an order that is in processing status so I could order a different product. I sent off a message on the contact page, but as it is Saturday, I wanted to make sure it wouldn't be shipped out Monday before the mail was read! I don't have enough posts to PM the board reps on here, or I would have kept it off the main forum, sorry.

 

[jumpshot903]

If you mean replace it with an item like say you bought item A but you wanted Item B and you want to swap then i dont quite know if you can or not but a rep should be able to say but if it is a case where you bought item A and forgot to buy item B its free shipping for anything so you can just place another order.

I assume you can cancel if its still proccessing but not 100% positive.

 

[AndrewSlate]

Thanks, ya I meant cancel the whole order so I can just make a new order. I just can't PM yet.

 

[AE14]

email customer service with your order number. That should take care of it

 

[AndrewSlate]

OK, sent an email off, thanks for the help!

 

[Steveoph]

Thanks, ya I meant cancel the whole order so I can just make a new order. I just can't PM yet.

email customer service with your order number. That should take care of it

OK, sent an email off, thanks for the help!

If you did place a whole 2nd order, the email will likely suffice but it might not hurt to call in Monday morning at 1-866-780-3755 to make sure it is understood to cancel the 1st order and proceed with the 2nd.

 

[AndrewSlate]

I got a reply very soon after I emailed and my order was canceled. Very fast and friendly service on a Saturday, too. As soon as the 1 kilo BCAAs go back in stock I'm going to load up.

 

[AE14]

I got a reply very soon after I emailed and my order was canceled. Very fast and friendly service on a Saturday, too. As soon as the 1 kilo BCAAs go back in stock I'm going to load up.

Glad it worked out for you, and thank you for your business

 

[statik]

I got a reply very soon after I emailed and my order was canceled. Very fast and friendly service on a Saturday, too. As soon as the 1 kilo BCAAs go back in stock I'm going to load up.

On Saturday?!? Now that's customer service.

 

[stxnas]

^^^No kidding, but I'm not really surprised. I've almost dealt exclusively with NP for the past few years now...outside of major sales here and there.

 

[AE14]

On Saturday?!? Now that's customer service.

^^^No kidding, but I'm not really surprised. I've almost dealt exclusively with NP for the past few years now...outside of major sales here and there.

Thank you very much guys