Cancel Order

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    Cancel Order


    Hello, was wondering if I could still cancel an order that is in processing status so I could order a different product. I sent off a message on the contact page, but as it is Saturday, I wanted to make sure it wouldn't be shipped out Monday before the mail was read! I don't have enough posts to PM the board reps on here, or I would have kept it off the main forum, sorry.

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    If you mean replace it with an item like say you bought item A but you wanted Item B and you want to swap then i dont quite know if you can or not but a rep should be able to say but if it is a case where you bought item A and forgot to buy item B its free shipping for anything so you can just place another order.

    I assume you can cancel if its still proccessing but not 100% positive.
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    Thanks, ya I meant cancel the whole order so I can just make a new order. I just can't PM yet.
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    email customer service with your order number. That should take care of it
    Controlled Labs Head Board Rep
    adam @ ControlledLabs.com
    CONTROLLED LABS products are produced in a GMP for Sport certified facility
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    OK, sent an email off, thanks for the help!
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    Quote Originally Posted by AndrewSlate View Post
    Thanks, ya I meant cancel the whole order so I can just make a new order. I just can't PM yet.
    Quote Originally Posted by AE14 View Post
    email customer service with your order number. That should take care of it
    Quote Originally Posted by AndrewSlate View Post
    OK, sent an email off, thanks for the help!
    If you did place a whole 2nd order, the email will likely suffice but it might not hurt to call in Monday morning at 1-866-780-3755 to make sure it is understood to cancel the 1st order and proceed with the 2nd.
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    I got a reply very soon after I emailed and my order was canceled. Very fast and friendly service on a Saturday, too. As soon as the 1 kilo BCAAs go back in stock I'm going to load up.
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    Quote Originally Posted by AndrewSlate View Post
    I got a reply very soon after I emailed and my order was canceled. Very fast and friendly service on a Saturday, too. As soon as the 1 kilo BCAAs go back in stock I'm going to load up.
    Glad it worked out for you, and thank you for your business
    Controlled Labs Head Board Rep
    adam @ ControlledLabs.com
    CONTROLLED LABS products are produced in a GMP for Sport certified facility
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    Quote Originally Posted by AndrewSlate View Post
    I got a reply very soon after I emailed and my order was canceled. Very fast and friendly service on a Saturday, too. As soon as the 1 kilo BCAAs go back in stock I'm going to load up.
    On Saturday?!? Now that's customer service.
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    ^^^No kidding, but I'm not really surprised. I've almost dealt exclusively with NP for the past few years now...outside of major sales here and there.
    RcB Since 09-06-2011 20:55 EST, Post 49
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    Quote Originally Posted by statik View Post
    On Saturday?!? Now that's customer service.
    Quote Originally Posted by stxnas View Post
    ^^^No kidding, but I'm not really surprised. I've almost dealt exclusively with NP for the past few years now...outside of major sales here and there.
    Thank you very much guys
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