Cancel Order

  1. New Member
    AndrewSlate's Avatar
    Join Date
    Apr 2009
    Posts
    4
    Rep Power
    72
    Level
    2
    Lv. Percent
    26.5%

    Cancel Order


    Hello, was wondering if I could still cancel an order that is in processing status so I could order a different product. I sent off a message on the contact page, but as it is Saturday, I wanted to make sure it wouldn't be shipped out Monday before the mail was read! I don't have enough posts to PM the board reps on here, or I would have kept it off the main forum, sorry.

  2. Senior Member
    jumpshot903's Avatar
    Stats
    6'3"  215 lbs.
    Join Date
    Feb 2009
    Posts
    1,387
    Rep Power
    12051
    Level
    28
    Lv. Percent
    91.31%
    Achievements Posting Pro

    If you mean replace it with an item like say you bought item A but you wanted Item B and you want to swap then i dont quite know if you can or not but a rep should be able to say but if it is a case where you bought item A and forgot to buy item B its free shipping for anything so you can just place another order.

    I assume you can cancel if its still proccessing but not 100% positive.
  3. New Member
    AndrewSlate's Avatar
    Join Date
    Apr 2009
    Posts
    4
    Rep Power
    72
    Level
    2
    Lv. Percent
    26.5%

    Thanks, ya I meant cancel the whole order so I can just make a new order. I just can't PM yet.
    •   
       

  4. Board Sponsor
    AE14's Avatar
    Stats
    5'10"  200 lbs.
    Join Date
    Jul 2007
    Posts
    12,509
    Rep Power
    1097385
    Level
    74
    Lv. Percent
    53.51%
    Achievements Activity VeteranActivity ProActivity AuthorityPosting ProPosting Authority

    email customer service with your order number. That should take care of it
    Controlled Labs Head Board Rep
    adam @ ControlledLabs.com
    CONTROLLED LABS products are produced in a GMP for Sport certified facility
  5. New Member
    AndrewSlate's Avatar
    Join Date
    Apr 2009
    Posts
    4
    Rep Power
    72
    Level
    2
    Lv. Percent
    26.5%

    OK, sent an email off, thanks for the help!
  6. NutraPlanet NinjaMonkey Rep
    Steveoph's Avatar
    Stats
    6'0"   lbs.
    Join Date
    Jan 2007
    Posts
    12,522
    Rep Power
    41252
    Level
    67
    Lv. Percent
    41.41%
    Achievements Activity AuthorityActivity ProPosting ProPosting AuthorityPosting Veteran

    Quote Originally Posted by AndrewSlate View Post
    Thanks, ya I meant cancel the whole order so I can just make a new order. I just can't PM yet.
    Quote Originally Posted by AE14 View Post
    email customer service with your order number. That should take care of it
    Quote Originally Posted by AndrewSlate View Post
    OK, sent an email off, thanks for the help!
    If you did place a whole 2nd order, the email will likely suffice but it might not hurt to call in Monday morning at 1-866-780-3755 to make sure it is understood to cancel the 1st order and proceed with the 2nd.
  7. New Member
    AndrewSlate's Avatar
    Join Date
    Apr 2009
    Posts
    4
    Rep Power
    72
    Level
    2
    Lv. Percent
    26.5%

    I got a reply very soon after I emailed and my order was canceled. Very fast and friendly service on a Saturday, too. As soon as the 1 kilo BCAAs go back in stock I'm going to load up.
  8. Board Sponsor
    AE14's Avatar
    Stats
    5'10"  200 lbs.
    Join Date
    Jul 2007
    Posts
    12,509
    Rep Power
    1097385
    Level
    74
    Lv. Percent
    53.51%
    Achievements Activity VeteranActivity ProActivity AuthorityPosting ProPosting Authority

    Quote Originally Posted by AndrewSlate View Post
    I got a reply very soon after I emailed and my order was canceled. Very fast and friendly service on a Saturday, too. As soon as the 1 kilo BCAAs go back in stock I'm going to load up.
    Glad it worked out for you, and thank you for your business
    Controlled Labs Head Board Rep
    adam @ ControlledLabs.com
    CONTROLLED LABS products are produced in a GMP for Sport certified facility
  9. New Member
    statik's Avatar
    Join Date
    Nov 2009
    Age
    36
    Posts
    173
    Rep Power
    149
    Level
    11
    Lv. Percent
    35.41%

    Quote Originally Posted by AndrewSlate View Post
    I got a reply very soon after I emailed and my order was canceled. Very fast and friendly service on a Saturday, too. As soon as the 1 kilo BCAAs go back in stock I'm going to load up.
    On Saturday?!? Now that's customer service.
  10. Elite Member
    stxnas's Avatar
    Stats
    5'8"  195 lbs.
    Join Date
    Jan 2006
    Age
    33
    Posts
    9,986
    Rep Power
    986036
    Level
    68
    Lv. Percent
    70.49%
    Achievements Activity ProActivity AuthorityPosting ProPosting Authority

    ^^^No kidding, but I'm not really surprised. I've almost dealt exclusively with NP for the past few years now...outside of major sales here and there.
    RcB Since 09-06-2011 20:55 EST, Post 49
  11. Board Sponsor
    AE14's Avatar
    Stats
    5'10"  200 lbs.
    Join Date
    Jul 2007
    Posts
    12,509
    Rep Power
    1097385
    Level
    74
    Lv. Percent
    53.51%
    Achievements Activity VeteranActivity ProActivity AuthorityPosting ProPosting Authority

    Quote Originally Posted by statik View Post
    On Saturday?!? Now that's customer service.
    Quote Originally Posted by stxnas View Post
    ^^^No kidding, but I'm not really surprised. I've almost dealt exclusively with NP for the past few years now...outside of major sales here and there.
    Thank you very much guys
    Controlled Labs Head Board Rep
    adam @ ControlledLabs.com
    CONTROLLED LABS products are produced in a GMP for Sport certified facility
  

  
 

Similar Forum Threads

  1. Cancel order
    By jumpshot903 in forum Nutraplanet
    Replies: 7
    Last Post: 04-18-2011, 12:46 PM
  2. Need to cancel order please
    By sal12580 in forum Nutraplanet
    Replies: 3
    Last Post: 01-06-2009, 06:25 PM
  3. Need to Cancel Order Please
    By crazymofo01 in forum Nutraplanet
    Replies: 12
    Last Post: 10-05-2008, 11:35 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Log in
Log in