Ordered 16OCT09......

**kjkriston** · 10-20-2009 10:02 AM

My order so far just says processing. I have never had an order delayed like this before. I checked the items I ordered and two of them say out of stock now. They were definitely in stock when I ordered them. Can some one let me know what the delay is. Your guys shipping is usually unbelievably fast. Whats up?

Order #117062

**Steveoph** · 10-20-2009 11:35 AM

The 16th was a Friday, and if you ordered late then Monday would have been the 1st business day. If all the products were in stock and listed as "Ships in 1-2 business days" then your order should go out today, on the 2nd business day.

Please PM me if you have any concerns.

**kjkriston** · 10-20-2009 12:11 PM

hmmm....I thought in the past that I had ordered on fridays and it had shipped on saturday......my mistake.....sorry for being impatient. Mr. BigPR has already contacted me....

**crowbar46** · 10-20-2009 12:53 PM

NO one--I mean NO ONE can figure out what is happening with my order!!!

I have 2 tracking numbers: one FedEx, one USPS. It's a "smartpost" package I was told--some hybrid system between FedEx and the USPS. What a nightmare!

Neither automated system recognizes either tracking number! Customer service at FedEx tells me that it looks like 2 packages (even though it should weigh about 1.5 lbs, total)! One "seems" to have arrived at my local post office today, the other package won't arrive until the 24th!!!

What's going on?!

Crowbar

**kjkriston** · 10-24-2009 05:07 PM

Starting to question this shipping as well. Ordered the 16th.....products that were in stock when I ordered....tol thdat Jack3d was holding it up.....ships on the 21st.....its now the 24th and the last update on fedex was the 22nd saying information was sent......WTF? I usually order and get my product in 3-4 days.....we are over a week now and I will be getting my order on Monday at the earliest......... if you guys messed with your shipping ....fix it.....the old way was WAY better.....

**kjkriston** · 10-24-2009 05:08 PM

Originally Posted by crowbar46

NO one--I mean NO ONE can figure out what is happening with my order!!!

I have 2 tracking numbers: one FedEx, one USPS. It's a "smartpost" package I was told--some hybrid system between FedEx and the USPS. What a nightmare!

Neither automated system recognizes either tracking number! Customer service at FedEx tells me that it looks like 2 packages (even though it should weigh about 1.5 lbs, total)! One "seems" to have arrived at my local post office today, the other package won't arrive until the 24th!!!

What's going on?!

Crowbar

did you get your stuff or not?

**crowbar46** · 10-25-2009 12:41 AM

Yes, I finally got my package today --Sat. the 24th, 8 days after it was shipped.

In all fairness Nutra was trying to make it better for us (and probably save a few bucks, who can blame them!). I was told they are going back to their regular FedEx shipping.

Crowbar

**kjkriston** · 10-25-2009 09:10 AM

Originally Posted by crowbar46

Yes, I finally got my package today --Sat. the 24th, 8 days after it was shipped.

In all fairness Nutra was trying to make it better for us (and probably save a few bucks, who can blame them!). I was told they are going back to their regular FedEx shipping.

Crowbar

I am not blaming Nutra.....I blame fedex! Not sure what changed but it definetly does not work as well. Nutra is still my #1 choice....believe that!

**Tomahawk88** · 10-25-2009 08:19 PM

I hope they change it back to whatever I have been using. I get my orders in 1 day. Order late at night say Monday then receive it Wednesday.

**andrew732** · 10-25-2009 09:30 PM

FedEx has been blowing BIG time as of lately, so I feel ya bud.

**crowbar46** · 10-25-2009 09:58 PM

The problem was it was a "smartpost" package--a hybrid system where FedEx takes the shipment originally, then at some point it's "handed off" to the USPS to finish delivery.

It's a TERRIBLE system. It's intended for less "time sensitive" parcel post.

I got a package shipped to me one time with this system and I tracked it from its origin in Penn. and watched it arrive in Ohio (I live in Indiana); it then headed back east before it was picked up by the USPS system and shipped back to Indiana!!!

Crowbar

**andrew732** · 10-25-2009 10:01 PM

Originally Posted by crowbar46

The problem was it was a "smartpost" package--a hybrid system where FedEx takes the shipment originally, then at some point it's "handed off" to the USPS to finish delivery.

It's a TERRIBLE system. It's intended for less "time sensitive" parcel post.

I got a package shipped to me one time with this system and I tracked it from its origin in Penn. and watched it arrive in Ohio (I live in Indiana); it then headed back east before it was picked up by the USPS system and shipped back to Indiana!!!

Crowbar

Same with me, it was shipped to Ohio and now is coming back my way, ridiculous system that FedEx has.

**kjkriston** · 10-26-2009 09:56 AM

mine is a smart post too.......dammit!

**Steveoph** · 10-26-2009 10:53 AM

Originally Posted by andrew732

Same with me, it was shipped to Ohio and now is coming back my way, ridiculous system that FedEx has.

Originally Posted by kjkriston

mine is a smart post too.......dammit!

Smartpost was supposed to bring together the benefits of USPS and FedEx (and Canada Post). It seems to have quite a few kinks in the system; I'll have to verify what crowbar said about going back to just Fedex, but we will go with whatever method provides the best service to our customers.

**crowbar46** · 10-26-2009 02:56 PM

Yes...please let us know about this. As I'm personally going to wait to order anything until some other shipping method is in place.

Crowbar

**stryder** · 10-26-2009 04:14 PM

Hey guys, I wanted to personally come on board and apologize for the recent delays with the FedEx Smart Post System. Because many of you voiced your negative experience with the service, we have reverted to our original shipping methods.

We were testing out a new system which sounded good in theory but obviously didn't pan out when the rubber met the road.

Thank you for everyone's input and understanding...consider the Smart Post DITCHED!

**kjkriston** · 10-27-2009 11:01 AM

Originally Posted by stryder

Hey guys, I wanted to personally come on board and apologize for the recent delays with the FedEx Smart Post System. Because many of you voiced your negative experience with the service, we have reverted to our original shipping methods.

We were testing out a new system which sounded good in theory but obviously didn't pan out when the rubber met the road.

Thank you for everyone's input and understanding...consider the Smart Post DITCHED!

That's the best news I've heard all day. You guys rock.....sucks that you got screwed by the shipping companies.

**ttrain74** · 10-28-2009 01:38 PM

I too am very frustrated. I was going to call and bitch but what good would that do? I ordered on the 19th of October and the tracking date keeps getting kicked back. Now it is set for Nov 2nd? WTF this package is all over the place! The thing that pisses me off it that I was going to go with USPS priority but the site says, "FEDEX preferred method". I can't wait for that poor delivery guy to knock on my door because I am going to ask him where the hell he parked the horse and buggy he transported my package with!

**kjkriston** · 10-28-2009 01:43 PM

I finally got updated tracking info....my package is in Atlanta........a week later and my package is still in Georgia.....scheduled delivery......OCT 31st! 10 days from initial shipping......from Georgia to NC in 10 days! FCUK FEDEX/USPS Smartpost! Thank god you guys are going back to the old way.....used to get my stuff in 3 days!

**Tomahawk88** · 10-28-2009 05:17 PM

Well I wonder how long it will take to get from Ga to Ga lol.

Ordered 16OCT09......

Ordered 16OCT09......

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