Customer Service keeps skirting my emails..

  1. Customer Service keeps skirting my emails..


    I sent back a couple of bottles of slimx back to you guys and got it all sorted and customer service agreed on crediting back my house account because AX will refund nutraplanet on my purchase return and said so on an open board. Now I sent it back and you guys received it on July 8 via priority mail and I've emailed twice July 9 and July 13 on how the account will be credited back and now the good communication I had going back and forth on emails just stopped. No reply or help after two concise and clear emails sent. Hate to call for help on an open board, but customer service is skirting my emails and said they would contact me once they got my returned merchandise. It was received in AM on July 8.


  2. go old school and pick up the phone,when you do get a name.

  3. Rough08, please PM me your order number and email address and I will look into this and make sure this gets resolved for you. Currently we are severely short-staffed in customer service, but we never want to leave anyone unattended.

    Thanks for your patience!
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  4. Rough, do let us know when this gets sorted out and sorry for the delay!

  5. Also, is it just me, but are orders now taking longer to be shipped?

  6. Quote Originally Posted by stryder View Post
    Rough08, please PM me your order number and email address and I will look into this and make sure this gets resolved for you. Currently we are severely short-staffed in customer service, but we never want to leave anyone unattended.

    Thanks for your patience!
    Quote Originally Posted by munique View Post
    Also, is it just me, but are orders now taking longer to be shipped?
    If that is the case, the above is your reason.
    Advanced Muscle Science

  7. Quote Originally Posted by quigs View Post
    If that is the case, the above is your reason.
    but that's customer service..

  8. Nothing has been sorted, I've PMd RMA# and email addy that I had a running thread with customer service. When it came time for my house account to be credited back suddenly all communication dried up. I don't what else to do..I never sent anything back but that posion slimx had to be sent back.

  9. Wait, what was the issue that AX was refunding Slim X purchases for? I just bought some, but didn't read about any issues causing a recall in my research. Can someone elaborate?

  10. Quote Originally Posted by Rough08 View Post
    Nothing has been sorted, I've PMd RMA# and email addy that I had a running thread with customer service. When it came time for my house account to be credited back suddenly all communication dried up. I don't what else to do..I never sent anything back but that posion slimx had to be sent back.
    Stryder suggested a few posts earlier that you should send him a PM. There's no doubt he'll sort things out.

  11. Sent out a PM 3 days ago mate

  12. Quote Originally Posted by Rough08 View Post
    Sent out a PM 3 days ago mate
    Sam is on vacation, so internet access is very limited for him right now. Please PM me and I'll take care of you personally.

    Thanks again for your patience and for choosing NutraPlanet!
    Nice Products, Nice Prices, Nice People, No Problems....NutraPlanet.com!....Welcome to our World!

  13. email sent with forwarded info and the whole thread I had going back and forth with customer service. I also sent you the email I use for my house account. I made it very clear and concise where it can get handled very easily.
  14. Unbreakable
    David Dunn's Avatar

    Quote Originally Posted by stryder View Post
    Currently we are severely short-staffed
    Doesn't the EEOC have rules about employment harassment.

    Rough08, It is very evident, and admittedly, there is a communication issue. Your satisfaction is of the utmost importance and you will be satisfied ASAP.
    We live in a time where our planet suffers from two epidemics simultaneously - starvation and obesity.

    Look at all these little kids taking care of the music biz, don't their business take good care of me.

    I have the fire, I have the force, I have the power to make my evil take it's course.

  15. Problem fixed. Sam and the rest of the nutraplanet team are some good bros and made it right. Thanks guys

  16. Quote Originally Posted by Rough08 View Post
    Problem fixed. Sam and the rest of the nutraplanet team are some good bros and made it right. Thanks guys
    What was the problem with slimx?

  17. Quote Originally Posted by Rough08 View Post
    Problem fixed. Sam and the rest of the nutraplanet team are some good bros and made it right. Thanks guys
    Thanks again for your patience. I see you already placed another order, in which I'll throw a free shirt and some samples in there for you. We'll make sure and get this out the door for you today.

    Thanks for your continued support with NutraPlanet!
    Nice Products, Nice Prices, Nice People, No Problems....NutraPlanet.com!....Welcome to our World!

  18. Damn, I make various huge orders and never complain and only praise Nutra and I only got like 1 t-shirt one time.. I guess the squeaky wheel gets the grease for the most part :P lol

    hehe im just teasing guys

  19. Quote Originally Posted by Ubiyca View Post
    Damn, I make various huge orders and never complain and only praise Nutra and I only got like 1 t-shirt one time.. I guess the squeaky wheel gets the grease for the most part :P lol

    hehe im just teasing guys
    Come on, it was the only small pink girls shirt that we had left over, in which you requested. Otherwise, we'd be happy to hook you more often!

    Seriously, thanks for your continued support over the years!
    Nice Products, Nice Prices, Nice People, No Problems....NutraPlanet.com!....Welcome to our World!
  

  
 

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