E
easydate
New member
- Awards
- 0
ww.nutraplanet.com/product/all-the-whey/whey-protein-blend-5-lb.html]Whey Protein Blend (5 lb) By: All The Whey
NutraPlanet is the reatiler, ATW is the Manufacturer and AnabolicMinds is a message board.while i do appreciate you forwarding me to this i am disturbed AM didn't take initiative to notify those that have either bought the product or are thinking about buying it. a small little post on this forum is hardly a proactive measure to avoid those with contaminated batches falling ill.
but thanks.
A bit more due diligence on your behalf may afford you the opportunity to resolve matters much more smoothly"This item has been voluntarily recalled by ATW due to possible Salmonella contamination" instead of "out of stock" just as if everything is normal.
maybe a:
"here how you can send us back your contaminated batch, full refund!"
i'm coming off as cynical and i don't want that. Nutraplanet continues to be the BEST source of my supps with unbeatable prices and quality of service. not to mention the crazy fast shipping!
as a customer and microbiologist i am irked at ATW's predicament, but thankful NP will continue to seek out reliable manufacturers in due time so inventory is replenished (right?) as the number 1 "top bb supplements" (as per the website) i hope resolution comes in a timely manner.
thanks for the insight, B5150!
http://anabolicminds.com/forum/all-whey/130164-important-all-whey-2.html#post2044954
Guys,
I just want to reassure you guys that this is a voluntary recall. A huge supplier to lots of companies in America was found with Salmonella in their plant on a piece of machinery, Not in the product and the FDA has very strict rules for this type of issue. We also get our products tested by independent companies and here is the link showing our certificates of analysis for the recalled product. It is Salmonella free: http://www.allthewhey.com/recallcerts1.html
We are doing the voluntary recall only to help our customers feel safe and reassured because the products are not contaminated and there are no cases of anyone getting sick. We are just following FDA suggestions and allowing you guys to send back products that you may not be comfortable with even if they are used. Just call us and we will give our UPS number to have it shipped back to us and a new product will be sent free of charge.
Maybe they should have personally gone to his place of residence, knocked on his door, and informed him..........at:! Seriously, what else did he want them to do???!ATW has issued a voluntary recall notice and provided instructions on how to get a refund, including shipping.
The product is out of stock at NP because it has been voluntarily recalled. Obviously when non-suspect product is inventoried it will be available.
I'm yet to see, at this point, what your point is, aside from being argumentative?
That is interesting to hear now. As soon as I saw that the entire supply (all flavors) went out of stock I figured it was a direct result of the whole Salmonella contamination recall fiasco, but I was informed that it was just plain old OOS....and my order would ship as soon as it was restocked.The product is out of stock at NP because it has been voluntarily recalled. Obviously when non-suspect product is inventoried it will be available.
If you have a NutraPlanet customer service issue please address such issue directly to NutraPlanet at [email protected]
Thank you.
MOD EDIT: Any you might want to read the rules.That is interesting to hear now. As soon as I saw that the entire supply (all flavors) went out of stock I figured it was a direct result of the whole Salmonella contamination recall fiasco, but I was informed that it was just plain old OOS....and my order would ship as soon as it was restocked.
No big deal... Looking after the customer is always a plus in my book. Any idea as to when you will have some "non-suspect product" stock in? The ETA thread mentioned Monday or Tuesday of this week last I checked, but it being Thursday I was just wondering if there was any update.
These rumors are how riots start. J/K, that would be awesome. I hope you guys stock up, if that's the case.I heard a rumor that another amazing sale might take place the last week of this month.....buy hey, it is just a rumor.
Too much of that and not enough protein it seems :drillsergeant:Dang, I mention a rumor and people are already talking about riots and biting.....I think there is too much Jacked and Slim Xtreme floating around.
:lol: