Expensive International shipping
- 01-25-2009, 07:48 AM
- 01-25-2009, 08:24 AM
sorry to say but this has been a long existant problem. I hope they find a way to cut the cost I pay alot too, to hawaii. Where are you trying to get it shipped to?
- 01-25-2009, 08:27 AM
01-25-2009, 10:31 AM
01-25-2009, 04:22 PM
yes, unfortunately overseas shipping isn't cheap.
there are other companies who run cheaper international shipping rates but they typically make up the difference in higher cost products.
the dedicated overseas customers we do have typically place fewer but larger orders to make the shipping rates more feasible.
01-25-2009, 04:47 PM
01-30-2009, 03:19 AM
dude, check out the following freight forwarder to singapore:
you may thank me later.
01-30-2009, 03:51 AM
01-30-2009, 04:08 AM
i'm glad i stocked up when i did as i can't afford to support nutra at the mo with the freight cost + stronger US dollar
hopefully things will get better soon
01-30-2009, 06:59 AM
As CUB said above tho.
Alot of other sites offer way cheaper shipping and ship USPS.
Hows this happening? Id luv to know! Im not saying NP r making a buck out of it, but these other business's must know something that NP doesnt?
01-30-2009, 07:14 AM
We have renegotiated with FedEX like Sam mentioned in the other thread and are trying to get some lower rates; expect these to come live soon.
01-30-2009, 07:14 AM
01-30-2009, 07:14 AM
i know this is our board sponsor store but really, when you can find the same supps for around the same price + or - maybe $2 with 1/3 the price of shipping it really is a no brainer.
01-30-2009, 07:15 AM
01-30-2009, 07:15 AM
01-30-2009, 07:18 AM
01-30-2009, 08:06 AM
01-30-2009, 08:28 AM
MOD EDIT: Actually, freedom of speech applies to public domains, not private ones. Coming into a forum in which one company pays to sponsor and telling everyone about another company is not only against the rules, but disrespectful as well. If you do not like the rules that YOU agreed to upon registering, then you simply do not have to be here.
I suggest you read this:
Its not personal...really it isn't..lol
01-30-2009, 10:18 AM
In order for us to get to the bottom of this, I need everyone's help. Munique, please PM me your email so we can correspond more efficiently. My webmaster and I will gather the data from you and connect with FedEx to get this resolved. Anyone else with similar problems, please PM me.
This is a very important issue to me and I want everyone to know that I WILL get this resolved in an expedited manner. I know that it appears to some who do not know the NutraPlanet culture that we are intentionally ripping people off, but I assure you that this is absolutely not the case. Our rate quotes come directly from FedEx and USPS, so there is obviously a missing element that we are overseeing, but with your help we will make international freight affordable for everyone...this is my commitment and promise to all our valued overseas customers, but I cannot do it without detailed information and feedback from everyone.
01-30-2009, 10:21 AM
Cub, I appreciate your loyalty to NP and AM...it is because of customers like you that make this board and our store such an overwhelming success
01-30-2009, 10:43 AM
I'm going to try send off some PMS and find some shipping rates from some other guys I use and see whats up!
I know express is always $$$, and you can't send flat rate etc..
01-30-2009, 11:41 AM
01-30-2009, 12:21 PM
Stryder... in my experience it extends to USPS as well - I've done similar orders from another site (when what i wanted wasn't available from you guys) and the international shipping, even via usps, seems substantially less.
No idea how... but they're doing it somehow!
I still try to order from NP whenever possible because I appreciate this forum and think you're a great company. It sure would be nice if you could figure out how they are undercutting your international rates though.
For example, at the other site i've used - I just checked for a small order of LG slin, DCP, and LR the slow option (7-14 days) came to $18.99 and the express (2-3 days) came to $26.99.... both markedly cheaper than the rates i was able to find on NP for the same order and similar shipping options - $26.50 and $36.14 respectively (well, i had to substitute recreate for LR since the latter was out of stock but no weight difference).
Hope that shows what we are talking about!
01-30-2009, 04:06 PM
New Fedex International Shipping Rates Now Live
After some negotiations, we have managed to bring the price down on FedEx International. It is not possible to negotiate with USPS, so those prices will remain the same for the foreseeable future, but USPS is still about 10% cheaper. Looking forward to your continued feedback so we can serve you better. Thanks again for your continued support !
01-30-2009, 04:10 PM
what is sumhwat strange is why FEDEX or usps doenst give special rates for NP? AS they do with some otehr site you should negociate the same rates!
keep it goin
01-30-2009, 04:17 PM
01-30-2009, 05:23 PM
01-30-2009, 05:27 PM
Thanks everyone! For clarification, I wasn't speaking to anyone specific in this thread, but I know there are some who may not have ordered from us that are reading this and drawing a conclusion that we're padding our shipping rates for profit, and was speaking more so to them.
But I appreciate everyone's help in getting us the best possible rates
01-30-2009, 05:30 PM
Couple more bits of info need...
Can you tell me which carrier and shipping method was compared from the other site and ours? For instance are they both USPS Priority or FedEx economy? I know some people offer USPS first class mail whereas we use Priority Mail, for example. Just trying to get an exact methods and quotes so I can take it to the appropriate company and start hammering at them for deals
01-30-2009, 05:58 PM
Hey guys, we were able to drop the FedEx International by an additional 10% and here are pics showing the difference between our rates and a well known competitor's. These are both shipping to Queensland, Australia for the exact item and quantities...check it:
Competitors Shipping Rates:
NutraPlanet Shipping Rates:
The competitor has a cheaper rate for "International Shipping" but there is not description as to what this is. This could be surface, first class, or priority, therefore we cannot compare apples to apples.
Regarding FedEx rates, we can accurately compare our exact shipping methods and we are between $8 - $10 cheaper.
Which leads me to my next question, are most of these major shipping fee differences in Canada? I ask because some companies may offer ground shipping to Canada but we do not. All of our Canadian methods are air delivery because we were being hit with duties because customers were not being charged up front for them and they billed us.
Just trying to factor out all the variables in our pursuit of getting everyone the best deal possible...cause that's how we roll!
01-30-2009, 06:55 PM
01-30-2009, 08:09 PM
Last time i ordered it was expensive, yes. But they had listed it as a gift and I didnt get charged a penny for tariff taxes which was nice.
02-02-2009, 04:43 AM
One thing that you guys could do is put "gift" on the customs sheet. The last 2-3 times ive ordered from NP ive got a rather pricey customs charge on top of the shipping. This really does make it not worth my while ordering. Other companies put gift, that goes for anything i order internationally weather it be clothes, supps, etc.
02-02-2009, 07:15 AM
02-02-2009, 08:55 AM
02-02-2009, 09:36 AM
02-02-2009, 10:30 AM
If you do want to set up international shipping in bulk, it may be worth it to set up a US Address with a reliable company I've used called BongoUS.com
Shipping calculations, info, etc can be found on their site if you want to do some research
Most US websites do not ship internationally so this service can come in handy to overseas buyers.
Hope this helps.. : )
02-02-2009, 10:49 AM
02-03-2009, 01:55 AM
I would never order FEDEX.
Because they have their own custom officers who have NFI... and they normally ship items back without question, if items r LEGAL.
Its too much of a risk with the current currency to lose money on items or shipping. Its not a safe option.
USPS is much safer. All I hear is horror stories from FEDEX.
02-03-2009, 05:42 AM
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