Do you answer emails?

  1. Question Do you answer emails?


    So ive sent 2 emails (48hours between) to customer service already and havent gotten a reply back. Does NP answer emails?


  2. Usually very quickly. Was it regarding an order, or something else that I might be able to help you with? Also please be aware the CSR's don't work on weekends, and last Thursday was American Thanksgiving .
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  3. Quote Originally Posted by Steveoph View Post
    Usually very quickly. Was it regarding an order, or something else that I might be able to help you with? Also please be aware the CSR's don't work on weekends, and last Thursday was American Thanksgiving .
    i got a 12h turn around on my email. they were helpful

  4. ive had emails within the hour from my original one must be a fluke.

  5. Ohamifat, you should not be worried NP has the best customer service that you'll find anywhere... just this past weekend my order was updated late on Sunday, I was very surprised by that.
    They'll take good care of you!
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  6. Quote Originally Posted by Ohamifat View Post
    So ive sent 2 emails (48hours between) to customer service already and havent gotten a reply back. Does NP answer emails?
    If you have any unresolved problems, please email me at the email in my Sig and give your order # and email address. I'll do what I can to help. If it has been taken care of, please post here and let me know friend.

  7. Thanks man. I just wasnt sure if my email were going to the Junk folder or not

    If you do not receive a response within 24 hours during our days of operation, please re-submit the email for it might have ended up in our junk folder.
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