Do you answer emails?

[Ohamifat]

So ive sent 2 emails (48hours between) to customer service already and havent gotten a reply back. Does NP answer emails? :think:

 

[Steveoph]

Usually very quickly. Was it regarding an order, or something else that I might be able to help you with? Also please be aware the CSR's don't work on weekends, and last Thursday was American Thanksgiving .

 

[wahs]

Usually very quickly. Was it regarding an order, or something else that I might be able to help you with? Also please be aware the CSR's don't work on weekends, and last Thursday was American Thanksgiving .

i got a 12h turn around on my email. they were helpful

 

[ticco]

ive had emails within the hour from my original one must be a fluke.

 

[Delta Force]

Ohamifat, you should not be worried NP has the best customer service that you'll find anywhere... just this past weekend my order was updated late on Sunday, I was very surprised by that.
They'll take good care of you!

 

[verner]

So ive sent 2 emails (48hours between) to customer service already and havent gotten a reply back. Does NP answer emails? :think:

If you have any unresolved problems, please email me at the email in my Sig and give your order # and email address. I'll do what I can to help. If it has been taken care of, please post here and let me know friend.

 

[Ohamifat]

Thanks man. I just wasnt sure if my email were going to the Junk folder or not

If you do not receive a response within 24 hours during our days of operation, please re-submit the email for it might have ended up in our junk folder.​