Why is Nutraplanet censoring reviews?

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  1. Why is Nutraplanet censoring reviews?


    How come the powers that be at Nutraplanet are censoring reviews? How can I come to a conclusion on a product if I know the negative reviews have been removed from the product page?

    I have profound respect for Nutraplanet, especially the customer service, but this has me thinking about going elsewhere.


  2. I agree, Rugger. The arguement that someone made is that the "negative" reviews were lies, but the "positive" reviews are not... I call bull**** on that.
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  3. I think people who work for companies
    a) overhype their own products with the reviews
    b) talk negatively about competition unjustly

    It's obvious with some of the reviews coming out the week a product is launced, but other than that its too hard to really tell

  4. Don't you have to purchase a product to be able to even write a review? I would agree the negative are just as worthy as the positive.

  5. Is this really happening? I would like an explanation immediately to this from Stryder please, thank you.

    Stryder PM'd: 2:54PM EST Today

    I vote with my dollars

  6. It has in the past few days with USP asking for them to be removed.

  7. What products are having less than stellar reviews removed?

  8. Quote Originally Posted by neoborn View Post
    What products are having less than stellar reviews removed?
    I was aware of an initial Prime review that was removed, but it appears there have been subsequent deletions. I'll try and bring this thread to Sam's attention for an official reply (Better than anything wishy-washy I can give you )

  9. I saw that one. It was up weeks before the release occurred. If that's the review you are referring to, I agree with the deletion. I also agree that reviews should be placed by those who've purchased the product, but the question is how do you verify/confirm that. You could bounce off of the user's history, which would limit reviews to those who've purchased from NP. Sounds fair to me.

  10. Quote Originally Posted by SokVichet View Post
    I saw that one. It was up weeks before the release occurred. If that's the review you are referring to, I agree with the deletion. I also agree that reviews should be placed by those who've purchased the product, but the question is how do you verify/confirm that. You could bounce off of the user's history, which would limit reviews to those who've purchased from NP. Sounds fair to me.
    For the old website, that was the policy implemented. It seems on the new site anybody can review a product if they log in, which may be unintended. I'll post when I hear more.
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  11. I don't think it was limited to Prime IIRC.

  12. As the founder and CEO of NutraPlanet, it has always been my mission to be completely transparent with my customers, and to run my business with absolute integrity and honesty. For those of you who know me personally, or have at least done business with NutraPlanet long enough know that my actions speak for themselves: proof

    Regarding the recent events surrounding the alleged censoring of reviews, please allow me to explain before making accusations against my character and business ethics...

    First and foremost, we manually read ALL reviews before allowing them to be submitted. This is a decision I personally made when constructing the site to make sure the reviews are credible and not fabricated or used as a spamming tool like other retail sites.

    After the review is submitted by the author, we read the review in it's entirety and check to make sure the poster of the review has placed an order with NutraPlanet in the past. I require this to ensure that a spammer didn't create an account just to post a positive review for their company's product. Having said that, I PERSONALLY reviewed the 2 "negative reviews" in mention, and allowed it to be published on our site. Why do you think I did this? To make money...to scam my customers...to be shady? NO! I did this to offer unbiased opinions for our customers so they could make an informed decision on whether or not they want to try this particular product.

    Now, the question remains...why were the 2 reviews deleted? This was because one of our board reps contacted us because numerous company reps bombarded him with emails stating that the reviews were fraudulent coming from a competing company. One of our administrative staff deleted the reviews without consulting me first because I was in Washington, DC over the weekend for the Inc 5000 conference and could not be reached.

    I want to make it clear to EVERYONE who reads this thread, that NutraPlanet is founded on clear principles and morals...and I have painstakingly created this code of ethics and I require ALL my employees and representatives to adhere to them. I firmly believe that this is what absolutely defines who we are and separates us from every other supplement retailer in this industry.

  13. I have known Sam personally for several years and have had the priviledge to work with him on bringing my product to the market for the past several months. I can tell everyone on here that there is NO more honest or ethical person in this business. I can assure everyone who posts on this board or who has ever purchased a product from Nutraplanet that you will not deal with a company led by a better person than Sam.

  14. Quote Originally Posted by stryder View Post
    As the founder and CEO of NutraPlanet, it has always been my mission to be completely transparent with my customers, and to run my business with absolute integrity and honesty. For those of you who know me personally, or have at least done business with NutraPlanet long enough know that my actions speak for themselves: proof

    Regarding the recent events surrounding the alleged censoring of reviews, please allow me to explain before making accusations against my character and business ethics...

    First and foremost, we manually read ALL reviews before allowing them to be submitted. This is a decision I personally made when constructing the site to make sure the reviews are credible and not fabricated or used as a spamming tool like other retail sites.

    After the review is submitted by the author, we read the review in it's entirety and check to make sure the poster of the review has placed an order with NutraPlanet in the past. I require this to ensure that a spammer didn't create an account just to post a positive review for their company's product. Having said that, I PERSONALLY reviewed the 2 "negative reviews" in mention, and allowed it to be published on our site. Why do you think I did this? To make money...to scam my customers...to be shady? NO! I did this to offer unbiased opinions for our customers so they could make an informed decision on whether or not they want to try this particular product.

    Now, the question remains...why were the 2 reviews deleted? This was because one of our board reps contacted us because numerous company reps bombarded him with emails stating that the reviews were fraudulent coming from a competing company. One of our administrative staff deleted the reviews without consulting me first because I was in Washington, DC over the weekend for the Inc 5000 conference and could not be reached.

    I want to make it clear to EVERYONE who reads this thread, that NutraPlanet is founded on clear principles and morals...and I have painstakingly created this code of ethics and I require ALL my employees and representatives to adhere to them. I firmly believe that this is what absolutely defines who we are and separates us from every other supplement retailer in this industry.
    Thanks Sam. I was sure there was a good reason for this, just didn't want this issue to slip by without being addressed. Thank you.

  15. I can vouch for how time-consuming the review err,, review process is.

    given the value of the reviews posted, it is extremely important that only real reviews stay on there. When in doubt (especially for very negative reviews) it is always prudent to pull the review while the source is being verified.

    I'm sure if the review turns out to be legit, positive or negative, they will be reposted.
    Evolutionary Muse - Inspire to Evolve
    Flawless Skin Couture - We give you the tools to make you Flawless

  16. Quote Originally Posted by stryder View Post
    As the founder and CEO of NutraPlanet, it has always been my mission to be completely transparent with my customers, and to run my business with absolute integrity and honesty. For those of you who know me personally, or have at least done business with NutraPlanet long enough know that my actions speak for themselves: proof

    Regarding the recent events surrounding the alleged censoring of reviews, please allow me to explain before making accusations against my character and business ethics...

    First and foremost, we manually read ALL reviews before allowing them to be submitted. This is a decision I personally made when constructing the site to make sure the reviews are credible and not fabricated or used as a spamming tool like other retail sites.

    After the review is submitted by the author, we read the review in it's entirety and check to make sure the poster of the review has placed an order with NutraPlanet in the past. I require this to ensure that a spammer didn't create an account just to post a positive review for their company's product. Having said that, I PERSONALLY reviewed the 2 "negative reviews" in mention, and allowed it to be published on our site. Why do you think I did this? To make money...to scam my customers...to be shady? NO! I did this to offer unbiased opinions for our customers so they could make an informed decision on whether or not they want to try this particular product.

    Now, the question remains...why were the 2 reviews deleted? This was because one of our board reps contacted us because numerous company reps bombarded him with emails stating that the reviews were fraudulent coming from a competing company. One of our administrative staff deleted the reviews without consulting me first because I was in Washington, DC over the weekend for the Inc 5000 conference and could not be reached.

    I want to make it clear to EVERYONE who reads this thread, that NutraPlanet is founded on clear principles and morals...and I have painstakingly created this code of ethics and I require ALL my employees and representatives to adhere to them. I firmly believe that this is what absolutely defines who we are and separates us from every other supplement retailer in this industry.

    Thanks Sam. You got me back :chick:

  17. I certainly hope so....

    I think purchasers only should be able to post a review on NP.......GOOD OR BAD...........

    Users of the said compound can post there personal opinion on AM.........or anywhere else for that matter.

    Thats my 2 cents.

  18. sensoring reviews yields worthless

  19. Reviews should only come from people who use the products, not some off hand opinion that waste everyones time.

    Those opinions are worthless and the people posting them do it to mislead people, which undermines the entire reason to have a review section.

    NP has always been a good company and I am sure they know what it takes to keep it good.

  20. The Prime review that states, "PRIME IS THA BOMB!!!!!!!!" should be taken down for the lack of intelligence and thought.

  21. After seeing what the product reviews bit looked like on an older competator site, I'm sort of glad NP is viewing over them and cutting off the fat.

    No one needs to see the usual
    "This product sucks. I took it and it didn't work. This stuff is crap."

    I mean, it sounds like an 8-year old wrote it. It doesn't really provide any substance or details. I don't feel that's something I need to read. It's kind of an insult to any informed consumer's intelligence.

    Then of course there was
    "I never took this, but......."

    and lastly, the infamous "review fights"
    "username_____ is a doesn't know what he's talking about. If _____ didn't work for him, nothing will. It is the greatest supplement ever."

    I remember reading a product review one time by a 16-year old, who gave ON Protein a terrible review because it didn't make him stronger.

  22. Quote Originally Posted by stryder View Post
    As the founder and CEO of NutraPlanet, it has always been my mission to be completely transparent with my customers, and to run my business with absolute integrity and honesty. For those of you who know me personally, or have at least done business with NutraPlanet long enough know that my actions speak for themselves: proof

    Regarding the recent events surrounding the alleged censoring of reviews, please allow me to explain before making accusations against my character and business ethics...

    First and foremost, we manually read ALL reviews before allowing them to be submitted. This is a decision I personally made when constructing the site to make sure the reviews are credible and not fabricated or used as a spamming tool like other retail sites.

    After the review is submitted by the author, we read the review in it's entirety and check to make sure the poster of the review has placed an order with NutraPlanet in the past. I require this to ensure that a spammer didn't create an account just to post a positive review for their company's product. Having said that, I PERSONALLY reviewed the 2 "negative reviews" in mention, and allowed it to be published on our site. Why do you think I did this? To make money...to scam my customers...to be shady? NO! I did this to offer unbiased opinions for our customers so they could make an informed decision on whether or not they want to try this particular product.

    Now, the question remains...why were the 2 reviews deleted? This was because one of our board reps contacted us because numerous company reps bombarded him with emails stating that the reviews were fraudulent coming from a competing company. One of our administrative staff deleted the reviews without consulting me first because I was in Washington, DC over the weekend for the Inc 5000 conference and could not be reached.

    I want to make it clear to EVERYONE who reads this thread, that NutraPlanet is founded on clear principles and morals...and I have painstakingly created this code of ethics and I require ALL my employees and representatives to adhere to them. I firmly believe that this is what absolutely defines who we are and separates us from every other supplement retailer in this industry.
    very well said sam, just as I anticipated.

  23. Quote Originally Posted by nattydisaster View Post
    sensoring reviews yields worthless
    Censoring is not worthless. If there are people posting reviews with malicious intent (sell their products over the one being reviewed) it hurts all who read the review.

    Good choice Stryder. I wouldn't give all money to any other store

  24. He had me at 'hello'.

    Quote Originally Posted by Rugger View Post
    Thanks Sam. You got me back :chick:

  25. Wow after everything Nutraplanet has done for this place, the people here, the great deals, the special offers, the outstanding customer service, and the overall positive way the planet handles themselves, with honesty and integrity, now they get called into question.

    Some of you guys got some big balls.

    Heres a review for ya thats not 'censored'::


    Not worth it! By: matthew
    Review posted on: Fri Sep 19 0940 -0400 2008
    After giving this product a shot, I can honestly say that it is all HYPE. Maybe this review will be taken down because it's negative, which is shady for this site to do, but I encourage you all to read the claims being made. This sounds like it works better than illegal steroids, which is BS. It also states that it is a PH killer, BIG BS claim. Save your money and invest in protein and creatine. USPL is a dishonest company. They are giving free supplements away to people who come here and give positive reviews. If that doesn't tell you something, then nothing will.


    How is this even a product review. Seems to me like this guy is attacking the company and not talking about the product at all. Seems like thats going on alot lately.

    On a side note, if you base your buying choices on a 4-5 line review posted by an anonymous person on a web page rather than really researching what your going to spend money on, perhaps it would be better to just save up and buy a soloflex instead of buying supplements.
    PHF Rep


  26. Whilst Sam and others have done well to describe the situation to us, there is still no mention of what action will be taken.

    Personally i would like answers to the following questions:

    a: Will it be enforced that only purchasers can review a product?
    b: Will there be a sort of 'grace-period' where after a product is launched then no reviews can be added due to a lack of time to test the product?
    c: Just as biased negative reviews are deleted, should positive reviews from either company reps, or from users being bribed to post positive reviews, also be deleted?

  27. I like the Nutra review system. I like the way Nutra runs it because I would hate for it to be like the BN review system where any f*#*tard can say anything or even ask a question (that one really pi$$e$ me off).

  28. Geez, some of you folks are quick to threaten. 'Yank your business'? C'mon, after years of stellar service giving you what YOU want, that's pretty fast judgment there. Think about it: the hoopla is over USPLabs reviews, Prime specifically. That should be enough detail for you to figure out what's up.


    USPLabs, creating Havoc across the intardweb. Wait, no, that's RPN. Um, you know what I mean.

  29. Quote Originally Posted by TruffleShuffle View Post
    Whilst Sam and others have done well to describe the situation to us, there is still no mention of what action will be taken.

    Personally i would like answers to the following questions:

    a: Will it be enforced that only purchasers can review a product?
    b: Will there be a sort of 'grace-period' where after a product is launched then no reviews can be added due to a lack of time to test the product?
    c: Just as biased negative reviews are deleted, should positive reviews from either company reps, or from users being bribed to post positive reviews, also be deleted?
    X2!

    especially point a..........it just makes the most sense.......

  30. Quote Originally Posted by Kristofer68SS View Post
    I certainly hope so....

    I think purchasers only should be able to post a review on NP.......GOOD OR BAD...........

    Users of the said compound can post there personal opinion on AM.........or anywhere else for that matter.

    Thats my 2 cents.
    I believe what Sam has said, is that he verifies that all reviewers have in fact made NP purchases in the past; that way, only purchasers' opinions are being displayed.

    I feel all those - as long as they have purchased - should be allowed to post in full.
  

  
 

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