Customer Service?

[testosteronet]

I've sent multiple correspondences regarding an order I made last Thursday. I would've thought it'd be shipped by now and it has not. I have asked for cancellation of order and no one replies through customer service regarding my order. What's the deal? I didn't want to post this, but I keep getting no response at all.

 

[smith_69]

NutraTeam NutraChem

what did you order? can you send me the order number please.

I apologize for any issues here bro,

 

[NutraTeam]

Your order was cancelled, apologies as the team was away at an event all weekend so everything was processed Monday including your cancellation

 

[testosteronet]

Why no email? Why does my order still show as processing? Are you sure it's been cancelled? I had asked to cancel Tuesday, but you said it was cancelled Monday. Curious as to when I should see my funds returned, because I have not as of yet.

 

[smith_69]

Why no email? Why does my order still show as processing? Are you sure it's been cancelled? I had asked to cancel Tuesday, but you said it was cancelled Monday. Curious as to when I should see my funds returned, because I have not as of yet.

if there is still an issue later today, please PM NutraChem but this should be resolved shortly.

again, apologies for any issues

 

[christ83189]

I emailed customer service yesterday and got a response in an hour or less. These guys are all top notch but things do happen from time to time. Sorry your experience with them hasnt been the best

 

[testosteronet]

Order still says processing, no refund to bank account. Umm...order #4405.

 

[smith_69]

Order still says processing, no refund to bank account. Umm...order #4405.

Hi,

getting in touch with them to get this resolved for you and it could be a site issue, but will double check.

 

[NutraTeam]

Order still says processing, no refund to bank account. Umm...order #4405.

Your order was refunded it takes up to 7 days for a refund to return to your account. Typically it's 3-5 business days, I apologize but we do not have control over the speed of a refund. Our team was away this weekend for an event which is very rare so the alerts for orders were unable to be sent out. I assure you that your refund was processed.

 

[testosteronet]

It appears taken care of. Thanks!

 

[hvactech]

It appears taken care of. Thanks!

What did you order?