crankyballs
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Since the previous thread about Cenegenics has some members recommending Dr. Shippen and Dr. Crisler, I'm throwing in my two cents about my experience with both of them, both have some serious issues with how they run their practices, and anyone considering seeing either of them should be aware of what to expect.
I started with Dr. Shippen, and while I found him to be a nice guy and compassionate Doctor, the fact of the matter is he's in the twilight of his career, there didn't seem to be any type of succession plan as far as care after his eventual retirement, his wife who is the office manager made me feel like an inconvenience whenever I would have to call. He's only in the office about 3 days a week, when I was seeing him it took 3 months to get an office visit and 2 months for a phone appointment. He charges $575 for the 1st appointment and doesn't seem to take any insurance for TRT patients. I would normally have to wait about 3 hours after my scheduled time to see him because he would be running very late with his normal general practice (usually Medicare) patients for which he probably gets paid $40 to see. I kind of resented paying first-class prices for coach service.
He gave me a script and told me to copy it, go in monthly for labs and then to call the office to get adjustments to my protocol. He wanted the lab to mail him the results, the labs don't seem to be set up for that and as a result Shippen's office would never get them. I finally persuaded the lab tech to fax them to me so I could send them to his office myself. Then I'd call Shippen's office every month to ask how I should adjust my protocol. I'd normally call at 10am and then they'd tell me to call back an hour later, and an hour later when I'd call, they tell me to call another hour later. This would hapen all day and sometimes into the next day as well. I finally got tired of this and the experimental protocol he was trying on me that didn't work and decided that I was going to try Dr. Crisler, based upon forum comments, or Cenegenics.
I placed an inquiry on the Cenegenics website and Dr. Raymond Ishman, an affiliate Dr. from Atlantic City called me. He was nice and spent about 45 minutes taking with me about my problems and his approach. I liked the idea of having more access to the Dr. and the complete medical overview done at the beginning, but the costs seemed a bit high even though I can afford them, I don't understand why they don't let you get covered labs done through your insurance when possible. The 6-7 hour drive to get to Atlantic City was also a negative for me. I needed to go to Michigan for business so I decided to see Dr. Crisler instead.
I called Crisler's office and was happy to find out that I could get an appointment the following week. Before my appointment I faxed overall all of my previous lab results & history. During my appointment, Dr. Crisler spent about the first 45 minutes talking about himself, it seemed very difficult to get him focused on me, he acted like he had reviewed previous labs but it was obvious that hadn't and made it worse by acting like he had. I had brought a list of questions and it was a struggle to get him to answer them, anything he didn't seem to know the answer for, he just blew off. (Hey Dr. Crisler, I don't give a **** that you get your shirts custom-made, that you were mentioned in a Playboy article, or that you're drinking Scotch with Shippen at the A4M meeting--blah, blah, blah) I basically ended up with the standard protocol that he seemingly gives everybody, was told I needed to get new labs in 6 weeks and they would contact me about them. I left the appointment feeling like he was an egotistical jerk, but I was willing to put up with it in hopes of finding a protocol that would make me feel better.
6 weeks came, and no lab script. About 2 weeks later I emailed his assistant Kim and asked about the script. I got a pissy email from Dr. Crisler saying that they had a system in place and I was short circuiting it by asking about my lab script. Finally 4 months later I called his office as his "system" was obviously not working and I wasn't feeling any better on his cookie-cutter protocol. I finally got a script went the next day for the draw, and then it was 6 weeks until they called to schedule a follow-up call for the labs. Dr. Crisler doesn't like for you to have a copy of your labs until after he talks with you, so as he rattles through the results you don't have anything to reference and ask questions about. When I asked him about a varicocele repair or vasectomy his response was a robotic "ask your family doctor", gee I thought anything pertaining to my nuts would be relative to TRT.
Every set of labs happens months instead of weeks after they are supposed to. Phone appointments happen anywhere from 1 to 3 hours after you're scheduled time-if he's running 3 hours behind on phone appointments. I don't understand why his assistants Kim or Patricia can't call to let you know they are 3 hours behind, they also schedule phone appointment on days that Dr. Crisler isn't even in. Any meds I ordered through his office usually took about 3 weeks to get.
Considering that both Shippen and Crisler operate in a true cash-for-service private medicine realm, it's shocking how unprofessional they are in handling their patients.
I realize that some of you have had success with these Doctors, I haven't and have wasted more than 2 years of my life in the attempt to feel better with them.
I started with Dr. Shippen, and while I found him to be a nice guy and compassionate Doctor, the fact of the matter is he's in the twilight of his career, there didn't seem to be any type of succession plan as far as care after his eventual retirement, his wife who is the office manager made me feel like an inconvenience whenever I would have to call. He's only in the office about 3 days a week, when I was seeing him it took 3 months to get an office visit and 2 months for a phone appointment. He charges $575 for the 1st appointment and doesn't seem to take any insurance for TRT patients. I would normally have to wait about 3 hours after my scheduled time to see him because he would be running very late with his normal general practice (usually Medicare) patients for which he probably gets paid $40 to see. I kind of resented paying first-class prices for coach service.
He gave me a script and told me to copy it, go in monthly for labs and then to call the office to get adjustments to my protocol. He wanted the lab to mail him the results, the labs don't seem to be set up for that and as a result Shippen's office would never get them. I finally persuaded the lab tech to fax them to me so I could send them to his office myself. Then I'd call Shippen's office every month to ask how I should adjust my protocol. I'd normally call at 10am and then they'd tell me to call back an hour later, and an hour later when I'd call, they tell me to call another hour later. This would hapen all day and sometimes into the next day as well. I finally got tired of this and the experimental protocol he was trying on me that didn't work and decided that I was going to try Dr. Crisler, based upon forum comments, or Cenegenics.
I placed an inquiry on the Cenegenics website and Dr. Raymond Ishman, an affiliate Dr. from Atlantic City called me. He was nice and spent about 45 minutes taking with me about my problems and his approach. I liked the idea of having more access to the Dr. and the complete medical overview done at the beginning, but the costs seemed a bit high even though I can afford them, I don't understand why they don't let you get covered labs done through your insurance when possible. The 6-7 hour drive to get to Atlantic City was also a negative for me. I needed to go to Michigan for business so I decided to see Dr. Crisler instead.
I called Crisler's office and was happy to find out that I could get an appointment the following week. Before my appointment I faxed overall all of my previous lab results & history. During my appointment, Dr. Crisler spent about the first 45 minutes talking about himself, it seemed very difficult to get him focused on me, he acted like he had reviewed previous labs but it was obvious that hadn't and made it worse by acting like he had. I had brought a list of questions and it was a struggle to get him to answer them, anything he didn't seem to know the answer for, he just blew off. (Hey Dr. Crisler, I don't give a **** that you get your shirts custom-made, that you were mentioned in a Playboy article, or that you're drinking Scotch with Shippen at the A4M meeting--blah, blah, blah) I basically ended up with the standard protocol that he seemingly gives everybody, was told I needed to get new labs in 6 weeks and they would contact me about them. I left the appointment feeling like he was an egotistical jerk, but I was willing to put up with it in hopes of finding a protocol that would make me feel better.
6 weeks came, and no lab script. About 2 weeks later I emailed his assistant Kim and asked about the script. I got a pissy email from Dr. Crisler saying that they had a system in place and I was short circuiting it by asking about my lab script. Finally 4 months later I called his office as his "system" was obviously not working and I wasn't feeling any better on his cookie-cutter protocol. I finally got a script went the next day for the draw, and then it was 6 weeks until they called to schedule a follow-up call for the labs. Dr. Crisler doesn't like for you to have a copy of your labs until after he talks with you, so as he rattles through the results you don't have anything to reference and ask questions about. When I asked him about a varicocele repair or vasectomy his response was a robotic "ask your family doctor", gee I thought anything pertaining to my nuts would be relative to TRT.
Every set of labs happens months instead of weeks after they are supposed to. Phone appointments happen anywhere from 1 to 3 hours after you're scheduled time-if he's running 3 hours behind on phone appointments. I don't understand why his assistants Kim or Patricia can't call to let you know they are 3 hours behind, they also schedule phone appointment on days that Dr. Crisler isn't even in. Any meds I ordered through his office usually took about 3 weeks to get.
Considering that both Shippen and Crisler operate in a true cash-for-service private medicine realm, it's shocking how unprofessional they are in handling their patients.
I realize that some of you have had success with these Doctors, I haven't and have wasted more than 2 years of my life in the attempt to feel better with them.