NOT HAPPY with Genera Supplements

Cordell · 11-01-2007, 03:51 PM

I placed and order for Epidrol on the October 8th. Their site says delivery within two to five bussiness days. Finally got my order on the 29th after e-mailing and private messaging this board sponser. They said that there was a processing error and they were sorry for the delay. I'm a patient guy and know that mistakes get made so no big deal, we f@$k up sometimes. Plus in Canada orders some times take and bit more time, mabye an extra day or two max to come from the States.

Now here's where I loose it:
Their website says order three bottles and get a fourth bottle free. I placed my order and it even stated that on my "Detailed Receipt" that they e-mailed me. When I finally got my order 21 days later it only had three bottles in it. Even the packing slip/reciept said three bottles plus one free bottle. I e-mailed "genera supplements" (yet again) asking where the fouth bottle was and they replied that that sale was over and the "web master" just hasn't taken it off their site yet!!!!!!!!!!!! So I guess the "web master" also packs the order, prints off the reciept with the sale deal, calls UPS and sends it to me too?!! WHAT A JOKE. I have a packing slip for four bottles, recieved three and they claim it's an advertising flaw.

Epidrol is the same thing as Havoc and Epistane. Just a different band name. I suggest that if considering purchasing this supplement, go with any other brand besides Epidrol. I know I'll never use Genera Supplements again.

**strategicmove** · 11-01-2007, 03:56 PM

In a case like this, even if the special sale was over, they should have given the customer the benefit of doubt. After all, it was their responsibility to update their website and their offers. A quite unpleasant experience!

Cordell · 11-01-2007, 04:05 PM

Quote:

Originally Posted by strategicmove

In a case like this, even if the special sale was over, they should have given the customer the benefit of doubt. After all, it was their responsibility to update their website and their offers. A quite unpleasant experience!

That's all I'm asking for! If you go on their site, they're still advertizing the same deal even now!!!

MPFit · 11-01-2007, 07:03 PM

ouch man.. That is such BS.. can someone say: "false advertisement"???
if you have two reciepts verifying the fourth bottle was free this company kind-of has a responsibilty to fulfil their obligation of the sale. Honestly to me it sounds like this web-master held off on shipping your items until this sale was officially "over" even though u had ordered the product prior to the sales end.

Honestly though what exactly can you expect? These "one hit wonder" supplement companies are popping up every single day now.. EVERYONE and their mother wants to be a part of the American Pharmacuetical trends today.. People pop pills when sad, tired, hyperactive-- and when they want to get big as well.

Trust me, aside from the tried and true companies who actually discover these compounds (LegalGear,ALRI,AE, etc) you can practically expect crappy CS from companies such a GeneraSupplements,--Think about it, what is this company after all? They see the money in "Legal Steriods," find two or three compounds that are ALREADY on the market, and combine them to sell as their own product... I'd be willing to bet NO tests were even done on their products (Livertoxicity, actually purity of product, etc) before they hit the market.

As bad as I feel for you, I would never buy a product from a company like this and actually ingest it..

EDIT: still buy 3 get 1 free!! Genera Supplements

Cordell · 11-01-2007, 07:35 PM

Quote:

Originally Posted by MPFit

ouch man.. That is such BS.. can someone say: "false advertisement"???
if you have two reciepts verifying the fourth bottle was free this company kind-of has a responsibilty to fulfil their obligation of the sale. Honestly to me it sounds like this web-master held off on shipping your items until this sale was officially "over" even though u had ordered the product prior to the sales end.

Honestly though what exactly can you expect? These "one hit wonder" supplement companies are popping up every single day now.. EVERYONE and their mother wants to be a part of the American Pharmacuetical trends today.. People pop pills when sad, tired, hyperactive-- and when they want to get big as well.

Trust me, aside from the tried and true companies who actually discover these compounds (LegalGear,ALRI,AE, etc) you can practically expect crappy CS from companies such a GeneraSupplements,--Think about it, what is this company after all? They see the money in "Legal Steriods," find two or three compounds that are ALREADY on the market, and combine them to sell as their own product... I'd be willing to bet NO tests were even done on their products (Livertoxicity, actually purity of product, etc) before they hit the market.

As bad as I feel for you, I would never buy a product from a company like this and actually ingest it..

EDIT: still buy 3 get 1 free!! Genera Supplements

Good advice I suppose. Live and learn. Thanx for the tried and trues.

EasyEJL · 11-01-2007, 07:47 PM

Quote:

Originally Posted by MPFit

ouch man.. That is such BS.. can someone say: "false advertisement"???
if you have two reciepts verifying the fourth bottle was free this company kind-of has a responsibilty to fulfil their obligation of the sale. Honestly to me it sounds like this web-master held off on shipping your items until this sale was officially "over" even though u had ordered the product prior to the sales end.

Honestly though what exactly can you expect? These "one hit wonder" supplement companies are popping up every single day now.. EVERYONE and their mother wants to be a part of the American Pharmacuetical trends today.. People pop pills when sad, tired, hyperactive-- and when they want to get big as well.

Trust me, aside from the tried and true companies who actually discover these compounds (LegalGear,ALRI,AE, etc) you can practically expect crappy CS from companies such a GeneraSupplements,--Think about it, what is this company after all? They see the money in "Legal Steriods," find two or three compounds that are ALREADY on the market, and combine them to sell as their own product... I'd be willing to bet NO tests were even done on their products (Livertoxicity, actually purity of product, etc) before they hit the market.

As bad as I feel for you, I would never buy a product from a company like this and actually ingest it..

EDIT: still buy 3 get 1 free!! Genera Supplements

Actually the funny thing here is that Genera Supplements is a spin off brand of USP Labs, not an overnight shady group. You might want to try PM'ing the user USPLabs, and talking to him about it.

Mulletsoldier · 11-01-2007, 08:01 PM

Quote:

Originally Posted by EasyEJL

Actually the funny thing here is that Genera Supplements is a spin off brand of USP Labs, not an overnight shady group. You might want to try PM'ing the user USPLabs, and talking to him about it.

This is a false statement. It is not a spin-off. At one point Genera was going to exclusively offer USP bulk powders but that is no longer occurring. Jacob handles online marketing for Genera.

EasyEJL · 11-01-2007, 08:06 PM

Ah ok, then I misunderstood some of what I had read then. Either way, pm'ing USPLabs works (as that is jacob's account)

USPLabs · 11-01-2007, 09:32 PM

Quote:

Originally Posted by Cordell

I placed and order for Epidrol on the October 8th. Their site says delivery within two to five bussiness days. Finally got my order on the 29th after e-mailing and private messaging this board sponser. They said that there was a processing error and they were sorry for the delay. I'm a patient guy and know that mistakes get made so no big deal, we f@$k up sometimes. Plus in Canada orders some times take and bit more time, mabye an extra day or two max to come from the States.

Now here's where I loose it:
Their website says order three bottles and get a fourth bottle free. I placed my order and it even stated that on my "Detailed Receipt" that they e-mailed me. When I finally got my order 21 days later it only had three bottles in it. Even the packing slip/reciept said three bottles plus one free bottle. I e-mailed "genera supplements" (yet again) asking where the fouth bottle was and they replied that that sale was over and the "web master" just hasn't taken it off their site yet!!!!!!!!!!!! So I guess the "web master" also packs the order, prints off the reciept with the sale deal, calls UPS and sends it to me too?!! WHAT A JOKE. I have a packing slip for four bottles, recieved three and they claim it's an advertising flaw.

Epidrol is the same thing as Havoc and Epistane. Just a different band name. I suggest that if considering purchasing this supplement, go with any other brand besides Epidrol. I know I'll never use Genera Supplements again.

OOO what a bad way for Genera to handle this. I will have a talk.

You will be refunded 39.73 for the missing bottle. All I need is your order number or e-mail reciept to ceo@usplabsdirect.com

**Cellardude** · 11-01-2007, 10:17 PM

shouldnt he be replaced $52.97 considering that he can't buy a bottle on the website and that's how much it cost on there? If he were to have recieved the bottle it would have been 53x3 for 3 bottles plus the one free. Just looking out for the fellow AM members here. GS sure did make a big booboo.

EasyEJL · 11-01-2007, 10:22 PM

No, jacob took 52.97 * 3 = 158.91 for the 4 bottles he should have gotten. Then divided by 4 that becomes 39.73 real cost per bottle. Seems fair.

**milwood** · 11-01-2007, 10:42 PM

Quote:

Originally Posted by USPLabs

OOO what a bad way for Genera to handle this. I will have a talk.

You will be refunded 39.73 for the missing bottle. All I need is your order number or e-mail reciept to ceo@usplabsdirect.com

Nice job, USP!

**Cellardude** · 11-01-2007, 10:42 PM

true but the way I saw it, if you buy one bottle on the website it's 53 so thats the standard cost, which means buying 3 bottles should mean your paying for 3 bottles to get 1 bottle free. I consider the word free as in it doesnt cost you anything, not buy 3 to get a discounted price on all the bottles. Otherwise it would have basically been beneficial to just buy it on internet retailers. 3 bottles + 1 free= 212 dollar value according to the site.free bottle = value of purchased bottle. Way I see it your buying 3, 53x3 and you get your free bottle. Total value should accumulate to 212 bucks. free means it's a gift, not that your paying more to split the cost of each bottle.
if one bottle is 53 bottles, 4 bottles are valued at 53x4. Not 53x3. Having sent the extra bottle he would have gotten his 212 dollar value at the price of 158. Just thought Id throw that out there. Besides, he deserves the extra 10 bucks for the trouble he's been through.