I love mine. I've been a GF Grill owner for about 4 years now. For one, and I know it sounds stupid, but don't over cook the chicken. Watch the chicken closely. It's easier to overcook chicken on the older grills. I have the newer one with removeable plates, temp control and timer so I really don't have that problem anymore. Marinating is a great idea like you said. I have also found that dousing the chicken with lemon juice while cooking not only leaves the chicken nice and juicy, but it gives the chicken a light lemon flavor, which I love.