Garbage customer service

  1. New Member
    whyteboi's Avatar
    Stats
    5'11"  180 lbs.
    Join Date
    Feb 2010
    Posts
    56
    Rep Power
    87
    Level
    6
    Lv. Percent
    95.49%

    Garbage customer service


    I tried to return unopened bottles of Urso, and after about 2 emails back and forth, they're ignoring me.

    bb.com or nutraplanet would give me a return even if this stuff was opened, and now I'm stuck with 4 unopened bottles of this stuff, where I paid 25$/bottle when it first came out.

    Am I completely screwed? I'm a college students and have very little money to last the rest of the school year.

    Worst experience ever with a company.

  2. Advanced Member
    henryv's Avatar
    Join Date
    Oct 2008
    Posts
    698
    Rep Power
    189373
    Level
    29
    Lv. Percent
    57.42%

    Sorry we haven't taken care of you.
    I'll chase this up.
    Antus Labs
  3. Featured Author
    Patrick Arnold's Avatar
    Join Date
    Apr 2007
    Posts
    4,119
    Rep Power
    554326
    Level
    50
    Lv. Percent
    40.44%
    Achievements Activity ProPosting Pro

    Quote Originally Posted by whyteboi View Post
    I
    bb.com or nutraplanet would give me a return even if this stuff was opened, .
    Really? Because these are there policies as written on their sites

    From bb.com


    If you have already opened, used, or partially used a product that you received from us, then we can give you an in store credit towards new items in most cases. We will not refund you for opened products, but we will gladly help you find a replacement. You can return an opened product as long as you ordered it within the last 45 days. You must return the item(s) to us. We will then give you an in store credit. We can not accept returns or exchanges on the items that you receive resulting from this return of an opened bottle.


    From Nutraplanet




    • All problems with orders must be reported within 24 hours of receiving product
    • No unauthorized returns
    • No returns on opened or used merchandise
    • Shipping charges WILL NOT be refunded
    • Any damaged product must be received by us before any credits or product reshipment
    • All returns are subject to a 25% restocking fee(except for damaged goods)
    • For the safety of our customers, bulk powders are not returnable for exchanges, credits, or refunds under any circumstance
    Anabolicminds.com Featured Author
    •   
       

  4. Featured Author
    Patrick Arnold's Avatar
    Join Date
    Apr 2007
    Posts
    4,119
    Rep Power
    554326
    Level
    50
    Lv. Percent
    40.44%
    Achievements Activity ProPosting Pro

    We did offer to let you keep the ursobolic and send you an additional item of equal cost on top of that. Most consumers would find that offer quite generous. It is more than most companies would do.

    Why did you wait so long after you bought it to want to return it anyway?
    Anabolicminds.com Featured Author
  5. Featured Author
    Patrick Arnold's Avatar
    Join Date
    Apr 2007
    Posts
    4,119
    Rep Power
    554326
    Level
    50
    Lv. Percent
    40.44%
    Achievements Activity ProPosting Pro

    Let me try to get this straight

    You paid 25 dollars for ursobolic from our site when it first came out. You later saw that it was available for less and so you felt ripped off and you want your money back

    I am sorry but if this is the case that clearly does not qualify for a return in any reasonable world. If that is not why you wanted to return the product then what is the reason? Did you bother to read our return policy before you clicked and purchased?
    Anabolicminds.com Featured Author
  6. Advanced Member
    henryv's Avatar
    Join Date
    Oct 2008
    Posts
    698
    Rep Power
    189373
    Level
    29
    Lv. Percent
    57.42%

    Quote Originally Posted by whyteboi View Post
    I tried to return unopened bottles of Urso, and after about 2 emails back and forth, they're ignoring me.
    We are happy to offer you store credit for what you paid for the goods, which you can use towards any other E-Pharm product.

    Quote Originally Posted by whyteboi View Post
    bb.com or nutraplanet would give me a return even if this stuff was opened, and now I'm stuck with 4 unopened bottles of this stuff, where I paid 25$/bottle when it first came out.
    If the stuff was opened, bb.com would offer you store credit as we have - as long as it was bought in the last 45 days. Nutraplanet would not accept returns on opened goods, and charges a 25% restocking fee. This is according to the terms and conditions on their respective websites.

    Quote Originally Posted by whyteboi View Post
    Am I completely screwed? I'm a college students and have very little money to last the rest of the school year.

    Worst experience ever with a company.
    I'm really sorry you feel that way. I wouldn't say you are screwed - you have the products you bought, which there is nothing wrong with. You're welcome to use the store credit and find an E-Pharm product you'd prefer. Or you could sell the bottles on ebay, or in the classified section of a forum.

    Our customer services will be emailing you today to try and work with you to resolve the issue.
    Antus Labs
  7. Featured Author
    Patrick Arnold's Avatar
    Join Date
    Apr 2007
    Posts
    4,119
    Rep Power
    554326
    Level
    50
    Lv. Percent
    40.44%
    Achievements Activity ProPosting Pro

    Quote Originally Posted by henryv View Post

    Our customer services will be emailing you today to try and work with you to resolve the issue.
    We tried to resolve the issue already so I think the issue is closed
    Anabolicminds.com Featured Author
  8. New Member
    whyteboi's Avatar
    Stats
    5'11"  180 lbs.
    Join Date
    Feb 2010
    Posts
    56
    Rep Power
    87
    Level
    6
    Lv. Percent
    95.49%

    Quote Originally Posted by Patrick Arnold View Post
    Really? Because these are there policies as written on their sites

    From bb.com

    If you have already opened, used, or partially used a product that you received from us, then we can give you an in store credit towards new items in most cases. We will not refund you for opened products, but we will gladly help you find a replacement. You can return an opened product as long as you ordered it within the last 45 days. You must return the item(s) to us. We will then give you an in store credit. We can not accept returns or exchanges on the items that you receive resulting from this return of an opened bottle.


    From Nutraplanet

    • All problems with orders must be reported within 24 hours of receiving product
    • No unauthorized returns
    • No returns on opened or used merchandise
    • Shipping charges WILL NOT be refunded
    • Any damaged product must be received by us before any credits or product reshipment
    • All returns are subject to a 25% restocking fee(except for damaged goods)
    • For the safety of our customers, bulk powders are not returnable for exchanges, credits, or refunds under any circumstance
    Sorry, but bb.com has bent the rules many times for me, and I have been able to return opened products to them. I can't speak for nutraplanet, but I assumed that their customer service would match that of bb.com

    Quote Originally Posted by Patrick Arnold View Post
    Let me try to get this straight

    You paid 25 dollars for ursobolic from our site when it first came out. You later saw that it was available for less and so you felt ripped off and you want your money back

    I am sorry but if this is the case that clearly does not qualify for a return in any reasonable world. If that is not why you wanted to return the product then what is the reason? Did you bother to read our return policy before you clicked and purchased?
    If that actually was the case (and I'm sure you're a smart guy and should be able to follow what I'm about to say), I would have tried to get my money back about a week after I bought them, seeing as stores had them for 15$, for what seems to me to have been just days after me buying them for 25$ a bottle.

    Im in a terrible financial spot as a college student my last semester where I have about 160$ to last me the rest of the semester.

    Quote Originally Posted by Patrick Arnold View Post
    We tried to resolve the issue already so I think the issue is closed
    What a joke. You call the following trying to resolve the situation? Was I suposed to read his mind over the email and know he was offering me a 100$ credit??????

    "Yes I have and QC will not accept any returns -- I will speak to the other folks here and see what can be done -- how many bottles unopened. What other E-Pharm products do you use ?"

    that was the email they sent me that you are claiming was an attempt to resolve the issue

    I responded with "
    4 bottles are unopened, where I paid 100$. haven't ever used any other e-pharm products." and didnt get ANOTHER response.
  9. Featured Author
    Patrick Arnold's Avatar
    Join Date
    Apr 2007
    Posts
    4,119
    Rep Power
    554326
    Level
    50
    Lv. Percent
    40.44%
    Achievements Activity ProPosting Pro

    He offered you a one hundred dollar credit today I am told. He is trying to help you I think with a little creativity you can help your financial situation out with our assistance. you are going to have a decent amount of epharm product on your hands that you can do whatever you want with

    If bb.com took back opened product in opposition to their policy than that is there prerogative. We are not a half a billion dollar bizness or whatever they are, we are a small company and we think we have fair policies. To be fair to ourselves though we must enforce those policies, because if we dont there wont be epharm products around for very long
    Anabolicminds.com Featured Author
  10. New Member
    bowhunter28's Avatar
    Stats
    6'2"  195 lbs.
    Join Date
    Apr 2010
    Posts
    260
    Rep Power
    232
    Level
    13
    Lv. Percent
    96.76%

    Sell the stuff my man. Ebay or on forum classifieds.
  11. Advanced Member
    demolition's Avatar
    Stats
    5'7"  219 lbs.
    Join Date
    Feb 2011
    Age
    35
    Posts
    783
    Rep Power
    13869
    Level
    22
    Lv. Percent
    69.82%

    How is this sh!tty service dude? there trying to make good for a mistake that you made. They didnt make you buy it and they didnt make you a broke student. grow up there trying to work with you more than i would. Check your bank account before you buy sh!t and stop blaming the company when they didn't do anything wrong. You sound like the Occupy crowd.
    Quote Originally Posted by Level9Germ View Post
    Common bro why would u take d Bol just take plain steroids if ur gonna do it since first place
    Quote Originally Posted by Son_Of_SEALs View Post
    I dont want titties.... will that product work for a SERM?
  12. New Member
    CobbledPath's Avatar
    Stats
    5'10"  184 lbs.
    Join Date
    Apr 2010
    Posts
    187
    Rep Power
    502261
    Level
    31
    Lv. Percent
    32.81%
    Achievements Activity Pro

    obviously responsibility for ones actions aren't being taught at uni. grow up dickhead, they've offerred ypu a credit for nothing and you still whinge. Why are you spending $100 on supps in the first place if you're broke?
  13. Elite Member
    hvactech's Avatar
    Stats
    5'6"  165 lbs.
    Join Date
    Jan 2012
    Posts
    9,637
    Rep Power
    2788149
    Level
    79
    Lv. Percent
    42.4%
    Achievements Activity ProActivity AuthorityActivity VeteranPosting ProPosting Authority

    Quote Originally Posted by CobbledPath View Post
    obviously responsibility for ones actions aren't being taught at uni. grow up dickhead, they've offerred ypu a credit for nothing and you still whinge. Why are you spending $100 on supps in the first place if you're broke?
    i was thinking the same thing...e pharms's customer service seems top notch to me!
    LG Sciences forum representative
    www.lgsciences.com
    http://anabolicminds.com/forum/company-promotions/249846-lg-sciences-would.html
  14. Advanced Member
    henryv's Avatar
    Join Date
    Oct 2008
    Posts
    698
    Rep Power
    189373
    Level
    29
    Lv. Percent
    57.42%

    Quote Originally Posted by henryv View Post
    We are happy to offer you store credit for what you paid for the goods, which you can use towards any other E-Pharm product.

    Our customer services will be emailing you today to try and work with you to resolve the issue.
    I think this has now progressed towards a resolution.
    Antus Labs
  15. New Member
    whyteboi's Avatar
    Stats
    5'11"  180 lbs.
    Join Date
    Feb 2010
    Posts
    56
    Rep Power
    87
    Level
    6
    Lv. Percent
    95.49%

    Quote Originally Posted by Patrick Arnold View Post
    You paid 25 dollars for ursobolic from our site when it first came out.
    Quote Originally Posted by CobbledPath View Post
    obviously responsibility for ones actions aren't being taught at uni. grow up dickhead, they've offerred ypu a credit for nothing and you still whinge. Why are you spending $100 on supps in the first place if you're broke?
    Quote Originally Posted by demolition View Post
    How is this sh!tty service dude? there trying to make good for a mistake that you made. They didnt make you buy it and they didnt make you a broke student. grow up there trying to work with you more than i would. Check your bank account before you buy sh!t and stop blaming the company when they didn't do anything wrong. You sound like the Occupy crowd.
    And apparently you dickheads lack a strong grasp of this thing called reading comprehension. I had bought these bottles around 5 months ago. These were not the perpetrators in what made me broke.

    And no, they didn't offer me a credit until I made this thread. They stopped responding to my emails for no reason (i even show you the last email they sent me before the thread was made), but you "dickheads" apparently can't read, and I didn't get offered the 100$ credit until I made this thread.

    I swear the average IQ on this forum and bb.com is 80
  16. Registered User
    dagecko's Avatar
    Join Date
    Jun 2006
    Posts
    525
    Rep Power
    448
    Level
    18
    Lv. Percent
    73.58%

    Quote Originally Posted by whyteboi

    And apparently you dickheads lack a strong grasp of this thing called reading comprehension. I had bought these bottles around 5 months ago. These were not the perpetrators in what made me broke.

    And no, they didn't offer me a credit until I made this thread. They stopped responding to my emails for no reason (i even show you the last email they sent me before the thread was made), but you "dickheads" apparently can't read, and I didn't get offered the 100$ credit until I made this thread.

    I swear the average IQ on this forum and bb.com is 80
    Honestly man, if you sold something to someone and 5 months later they came back to you and said they wanted their money back, would you, in all honesty, give them their money back? I think not. This thread should be closed and deleted. Lame...
  

  
 

Similar Forum Threads

  1. Customer service
    By WittyName in forum Nutraplanet
    Replies: 16
    Last Post: 01-11-2009, 05:06 PM
  2. Customer Service
    By JDF in forum Nutraplanet
    Replies: 13
    Last Post: 02-13-2008, 01:52 AM
  3. NP Customer Service Rocks - New Customer
    By SnapmoneyR2 in forum Nutraplanet
    Replies: 6
    Last Post: 03-02-2007, 06:32 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
Log in
Log in