- 11-19-2011, 05:59 AM
Over three years (2/21/2008 to 2/20/2011), I bought for $3838.82 of Custom Capsule products -- for my father, my mother, my sister, my grandmother, two friends, and myself. That's more than $1250/year. After my last order, however, a few inconsistencies in the descriptions of some ingredients drove me to email five questions.
It took me several emails and international phone calls to finally get some answers ... in June, so four months later. Two of those answers were to the point, another missed it completely, another contradicted the ingredient's description on the website, and the last one was that their providers were too secretive and wouldn't let them know (which I did find slightly worrying).
So I wasn't very much satisfied by the answers to three out of my five questions. Nate told me then that my questions took time and research to be answered (I'll copy them down below and let you judge) and that my issue was one of their priorities (... of course). Since then, no news, and no answer to my emails. Since June. After having sent my questions in February.
Here are my remaining questions:
- GREEN TEA EXTRACT (50% CATECHINS) => The Custom Capsule website states that their green tea extract has 50% catechins (i.e. about 25% EGCG). In an email, I was told it had 50% EGCG. The potency difference is big: simple to double. But when I asked which piece of information was correct, the one on the website or the one in the email, I was told that my questions took time and research to be answered. And that was the end of it.
- CAPSAICIN / CAPSAICIN (95% CAPSAICINOIDS) => That's the only question that may require a real looking into, even though this "looking into" should already have occurred without my probing. Custom Capsule sells two capsaicin ingredients with very different texture and pricing. Capsaicin is extracted from chili peppers: while there are different kinds of chili peppers, each with very different amounts of capsaicin, any pure capsaicin powder should be pretty much the same as another. Here, though, one has ten times the "fluffiness" (the capsule space it occupies) of the other. That's a huge difference, and one that shouldn't have gone unnoticed. Moreover, one capsaicin product is written "capsaicin (95% capsaicinoids)" -- which makes no sense at all, since capsaicin is a capsaiconoid. So a capsaiconoid product can have 95% capsaicin, but capsaicin can only be 100% capsaiconoid. Similarly, they sell a "curcumin (95% curcuminoids)" even though curcumin is a curcuminoid. So my guess is that they sell a powder that is 95% pure capsaicinoids (capsaicin and derivatives) and a powder that is 95% pure curcuminoids (curcumin and derivatives); but when it comes to stuff I put in my body, I'd rather not have to guess.
- SAW PALMETTO BERRIES => The dosage recommendation for their saw palmetto berry powder is misleading. The typical dose (i.e. the dose used in the scientific experiments) is 320 mg, yes, but of an 85-95% fatty acids extract. Custom Capsule sells a non-standardized extract (about 18% fatty acids, as was confirmed to me in an email). Of course, I'm not requesting an 85-95% extract, as I very well know it exists only as an oil. But I truly believe that Custom Capsule should remove the "Dosage Recommendations: Typical Dose 320mg" from their website, as it doesn't apply to the ingredient they're selling. It is a rather straightforward ethical issue. To be even clearer: I don't believe it is Custom Capsule's duty or responsibility to provide their customers with dosage recommendations at all; we can and should do our own research regarding what we put inside our bodies; but if they choose to give dosage recommendations, then those should be accurate for the ingredient they're selling, not for a different if related ingredient. Coffee isn't caffeine, yohimbe isn't yohimbine, and saw palmetto berry powder isn't an 85-95% fatty acids extract.
- BLACK TEA (PE 60%) => 60% of what? Catechins? EGCG?
- ASHWANGANDHA PE 2.5% => It should be ASHWAGANDHA, but more importantly: 2.5% of what? Withanaloids, I presume, but it isn't stated.
- FENUGREEK PE 50% => 50% of what? Furostanol saponins, I presume, but here again, it isn't stated.
- LICORICE EXTRACT 22% => 22% of what? Glycyrrhizin?
- LICORICE ROOT EXTRACT => What's the difference with the "LICORICE EXTRACT 22%" mentioned above?
- ASTRAGALUS EXTRACT => Is it standardized to 0.4% 4-hydroxy-3-methoxy isoflavone 7-sug?
Last edited by Budoka; 12-04-2011 at 03:29 AM.
- 12-15-2011, 10:47 PM
they seem to have issues getting back to everyone.
not just you.
JW nutritionals is the company. They do small batches for supplement companies, which ones i dont know. however based on their sketchyness i would not trust them anymore.
This is sad bc i have a few things i would like to put into a cap and buyin kilos of 10 ingredients simply isnt cost effective.
12-18-2011, 06:37 AM
On a related note, TrueNutrition is supposed to start offering custom health powder mixes (using grams) to complement their custom protein mixes (using percentages). It may prove a worthy alternative, depending on the selection.
02-09-2012, 06:12 PM
02-09-2012, 07:23 PM
02-10-2012, 05:15 AM
02-25-2012, 06:02 AM
I sent my questions on February 25th, 2011.
Today is February 25th, 2012.
Not that I took his words seriously in the first place, but Nate said that my questions were one of their priorities. Should I laugh or should I cry?
03-08-2012, 06:05 PM
03-22-2012, 10:51 AM
03-23-2012, 01:31 PM
03-23-2012, 01:41 PM
Hey, fwiw I looked up fenugreek pe and it seems to be standardized for 4-hydroxy-isoleucine and when they say "95% CAPSAICINOIDS" they mean 95% actives and 5% inactive compounds. So they are all technically CAPSAICINOIDS but only 95% are active compounds... I don't know if that helps at all but I thought it might... it's ridiculous that they can't give you a response or even a guess.
03-23-2012, 08:51 PM
So I still feel like
03-26-2012, 09:32 AM
03-26-2012, 12:13 PM
Still, your guess is as good as mine -- and neither is good enough to make an informed choice regarding one's health.
03-28-2012, 01:05 PM
04-07-2012, 03:09 AM
You sound like a really educated guy. I know it's frustrating not getting the answers you want, and I know people generally expect suppliers to know everything about their products, but sometimes they don't. I do agree that if they didn't know the answer that they should have contacted you, but they're a small company and their manpower is probably not that high which makes customer service one of the harder aspects of operation. Those (even slightly) old e-mails can get lost quickly when a lot of orders and customers service inquiries are coming in. Try contacting them again and see if you get a response. Best of luck to you mate!
04-07-2012, 04:59 AM
A company that deals with nutritional products should know what they sell. Or, to be precise, they should have the information on file. Are you telling me it's OK if they don't really know what they buy and then sell for people to put into their bodies??
(I know I sound upset. Because I am upset. But not at you, so I apologize if it feels that way.)
04-07-2012, 02:20 PM
04-07-2012, 02:58 PM
04-09-2012, 05:31 AM
Anyway, COAs are required to import food supplements into the States, and the information I requested, being pretty basic, should be on those COAs.
04-21-2012, 09:59 AM
*sigh* Another bad omen: Not only haven't they updated their FB page since last September, but they let random people spam it with ads.
A spam ad if I ever saw one:
Limited Stocks SALE Nike Air Yeezy "Glow in the Dark" ( ALL-STAR ) Price:: 109.99$ Site::http://nikeshopper-2012.blogspot.com/US Men's size : 8,8.5,9.5,10,11,12,13 for your assurance call our live support team +1-888-247-1652
04-21-2012, 10:05 AM
07-23-2012, 05:44 PM
This is just sad! And I was going to look at what they had too! ill stick to nutra and TP (now TN)
LG Sciences Board Rep
These statements have not been evaluated by the FDA, do not constitute medical advice, and are not official or authorized comments by LG Sciences, LLC.
07-25-2012, 07:39 AM
I finally got some (not all) answers.
And those answers did matter. Before, we just had two "capsaicin" ingredients. Now, we know that one contains 55% capscaicin, the other 0.5%. Not a small difference! Also, the green tea extract has twice the EGCG content previously advertised.
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