Opening New Facility! out of Town

[Kemp651]

Customer service had me call them, nate exactly on his cell. No response. His email said he wants to talk about my order. I have emailed and called all week leaving messages about wanting a refund. They seem to be doing everything they can to not give me my money back. And nate finally emailed me after 10 emails and 3 voice messages. Then didnt answer when i called.

[DAdams91982]

Customer service had me call them, nate exactly on his cell. No response. His email said he wants to talk about my order. I have emailed and called all week leaving messages about wanting a refund. They seem to be doing everything they can to not give me my money back. And nate finally emailed me after 10 emails and 3 voice messages. Then didnt answer when i called.

Sorry to hear that. You can call your bank and just tell them goods/services were not tendered and they will put the cash back within two business days, and recoup the money themselves. Believe me, it has saved me many times.

Adams

[Kemp651]

Nate just called and they refunded my money and made it right with me.Maybe i will order again once they get setlled down in new facility, but they shouldnt have been taking orders if they were so busy. But like i said my situation is resolved

[Kemp651]

It took 3 weeks and many emails and phone calls. which created anger with me because i am used to great customer service with nutraplanet. Nate swears this isnt how they normally do business and it wont happen again

[nattydisaster]

My orders got deleted from Pending orders. But they aren't under shipped either. They are just gone

[DAdams91982]

Glad you got it resolved Kemp. Anyone else having luck? Getting product?

Adams

[nattydisaster]

Negative.

I hope i don't have to go through what kemp did. I would feel like a stage 5 clinger. But i'll do as i must. If i don't get any response I'll just call my bank and have them credit me back and collect the funds themselves.

[MAxximal]

nope, i hate this!

[mmowry]

Id love to see this going smoothly for CC but Ive been there in this industry also. Good luck all I hope that it gets made right. I also I hope to see my order past processing so that I may get in another order before the WE is over.

[DAdams91982]

CC, you around my man... get everything moved and back to full production?

Adams

[Dath]

I placed a small order with them 2 days ago and I got an email today saying it's been shipped. So far, so good...

[mmowry]

Glad yours is moving along. I placed mine before yours and Im still processing.

[1HP]

Oh dear, didnt realise its such a mess over there. I got something else delivered to me then what I ordered. Very messy..

[mmowry]

Ive got a shippment notice.

[RAMJAM666]

glad i caught this thread. i was looking for a coupon code for a pretty sweet mix i made for studying. i am going to hang tight until i see this **** storm clear up.

[nattydisaster]

Ive got a shippment notice.

Me too

[Dath]

I just received my small order that I placed 5 days ago. I'm more than satisfied with custom capsule. Sorry to hear about the problems some of you guys have had.

[RAMJAM666]

so is it g2g or not?

[1HP]

I got a pm from their rep, Russianstar now. No response on e-mails/calling directly for several days though. Hopefully he can get this sorted..

[russianstar]

Dont worry guys, any problems just pm me, custom orders can be hard to do, getting the measurements exactly right, and when there are so many orders, its very hard work, the new facility will speed things up, take care and thankyou for your custom, Russian star.