IBE rep. question

[TxRR]

I recently purchased a bottle of Formex from The safety seal on the inside of the bottle was broken. I tried contacting several times through e-mail since I couldn't find a customer service phone number on their web site. I have yet to receive a response and am under the impression they're avoiding me. Regardless, I would like to return this bottle for another one. Is this something that an IBE rep. can help me with?

 

[M16]

The new Formex that I recieved{white caps} does not have the exterior safety seal that the other IBE products usually have, and as soon as you crack open the bottle it removes the interior safety seal{No way around it}...I had the same concern as you when I recieved my last order from IBE and I Immediately contacted that warehouse and this is what they told me...It's the new capsule company that IBE is using.

Hope this helps

 

[learn]

you can feel confident with TF and IBE as they are both top notch