Let me get this straight, you weighed multiple capsules, all were underdosed, but you couldn't resist from taking them? You have none left over to ship us?
You have used 30 bottles of this product and it has only been on the market 14 months??
30 bottles is unbelievable customer support. You must have got good results and loved the product. God knows if I have purchased 30 bottles of something in less than 14 months I must have REALLY loved the product.
Quality control is extremely important to us at Axis Labs. We take pride in our quality and always go the extra step to provide more than what is the standard in the industry.
"00" capsules hold up to 800mg per capsule, so 4 capsules would hold 3200mg, you claimed that you didn't even think that was possible. You also mentioned nothing about how much you are accounting per capsule weight.
Quality is guaranteed on all Axis Labs products.
You can contact Axis Labs and send them what is left of your BCAA Ethyl Ester(opened or unopened or empty bottles) and we will replace any defective product. Axis Labs is very interested in seeing the defection.
By doing this, we can make sure it never happens again IF there is a problem with the product.
I continued to purchase multiple bottles because I only weighed capsules out of the last two bottles (which I had already purchased) and they were the last two bottles I purchased. Prior to determining the weight of the ingredients inside the capsules I chose AXIS Labs because there was no other BCAA EE product on the market at that price. I purchased because of what the label said was in the capsules. BCAAs are an important part of my supplement regimen.
You "think" 800 milligrams will fit into a 00 gelcap. It depends on what neutraceutical you are capping, bud. Possibly with BCAA EE... "if" both ends of the 00 cap were stuffed to the max with product spilling out... but then you cannot close the capsule. Listen, I have been capping my own products using an electronic scale for a long time so you are preaching to the choir. Your BCAA capsules were far from packed to the max. They were loosely packed, undoubtedly by a capsule machine. I weighed them repeatedly, minus the weight of the capsules. It is called the "tare" feature on the electronic scale. It is a precision instrument and your dosing is far from precise. Your caps have approx 500 mgs each, period. The scale does not lie. It is false advertising.
I am glad that I have your attention now. This will hopefully set a precedent for you on labeling procedures.
The reason I bought so many bottles is because I use a lot of BCAA. I don't play around with small dosages. I am 5'11" and 275 pounds. I workout hard and regularly. The EE delivery system is supposed to be 400% more bioavailable than regular BCAA.
Each bottle of your BCAA capsules should have approx 144 grams of BCAA EE. In reality it only has approx 90 grams of BCAA EE.
So... In consuming 30 bottles, in reality I only consumed 2,700grams of BCAA EE. That is only 2.7 kilograms in one year. I bought all 30 bottles in almost exactly a twelve month period. Not sure about you but as hard as I train that is a minimal requirement over a one year time span.
Since I weighed your caps I now buy BCAA EE in bulk powder form and cap my own using 000 gelcaps. Now I know how many milligrams are in each one.
Hey, Universal Labs advertizes their OKG as 850 mgs per each 00 gelcap. Well, I weighed each one from several different bottles and guess what? Each cap, minus the weight of the capsule is right at 500 milligrams each. How can a company not know this? Therefore, after weighing their capsules, I started buying bulk powder by the kilo and capping it myself.
I really was not expecting any compensation from AXIS Labs because I knew you would expect me to prove it. I knew you would expect empty bottles and unused product, etc... So that would be a losing battle. I just posted about this to make customers and members of a board (where AXIS Labs is a sponsor) aware of the underdosing.
Damn, just trying to help out other people. I am getting nothing out of this except a little bit of satisfaction... and not much at that.
I apologize to both of you reps for my rude tone and approach. That was not very classy and I was wrong for the tone I used to address you in the beginning. Please pardon my bad manners.
I definitely was a devoted customer for that year.
Clarity