- 10-10-2018, 08:34 AM
Last Thursday placed an order in Suppremacy and my credit card was charged yet my order has been stuck in the dreaded "awaiting fulfilment" stage. After multiple phone calls I was unable to reach any company representative and even left a voice mail. I guess the "ships same day" tag line us incorrect in my case. Has anyone else ran into issues with them recently?
- 10-10-2018, 06:57 PM
not to worry, you will get your order--just not when you thought. they don't do real time inventory tracking, so you can't tell if anything is actually in stock. the best way to contact them is through their online form or email.
Having said that, it IS annoying that they have really dropped the ball on customer service! However, they do have the best prices by far.
10-11-2018, 07:29 AM
10-11-2018, 07:35 AM
Thanks guys. After a few phone calls I just went the email route instead and got a rather timely response. I guess the phone number on their site is outdated or out of order.
11-02-2018, 01:03 PM
Same issues phone number doesnt work and I have emailed them 3 times over 10 days and no response. Looks like calling CC company if I donít hear back by Monday.
What a shell of its former self this company has become.
11-02-2018, 04:09 PM
11-02-2018, 04:12 PM
11-02-2018, 05:07 PM
I have been lucky with my orders but have been nervous and impatient with them before. Their deals are nice but I hate being unsure. They need to get their house in order before sending out all those newsletters.
11-02-2018, 08:50 PM
11-03-2018, 02:27 AM
Must be a phone issue i'll get it looked into first thing Monday. There are no unanswered emails as of tonight. We have hired an additional CS rep as the influx of business and deals has gotten people to float to all different departments. Thank you for your patience we will make sure we get every order resolved.
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11-03-2018, 07:24 AM
Thank you I did receive a response saying they would get back to me Monday with details.
Communication is key , on the phone it works kinda you call in it doesnít say where you called then you get push zero to talk to someone after hitting zero you get leave a message
Thanks again for replying here and looking forward to you guys getting things worked out
11-09-2018, 11:13 AM
11-09-2018, 05:49 PM
Received my order today ! So even though communicated wasnít the best and it did take awhile I did receive my order
I will say I was contacted by a CS rep who said they were new on Friday and then updated me again on Monday and when it shipped. So it did get better through the process
11-09-2018, 08:01 PM
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